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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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7895 results found

  1. Constructed rank stuck at gold rank tier 4

    IOS. Play is buggy. I have to exit program to get gp and constructed rank doesn’t”t change regardless of wins.

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Continued crashes on iPad '

    This game has crashed multiple times during gameplay, both during events and regular play. Normally I’m able to get right back into the game, and not have been roped out. The past few days it has kicked me out and not let me in until I reboot my iPad, or it has black screened me. This is extremely frustrating. Again this occurs on the iPad, during both events and regular play.

    20 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  3. Broken Cruel Witness Surveil Leading to Frozen Game (Illegal Blocks)

    Steps to Reproduce:

    1. My opponent attacked me with a Voldaren Epicure among others.
    2. I blocked the Epicure with my Kessig Wolfrider.
    3. The opponent cast Sure Strike on their Epicure.
    4. I cast Rending Flame on their Epicure in Response, which triggers my Cruel Witness.
    5. The surveil interface from the Cruel Witness trigger shows a face-down card and cannot be interacted with (see Screenshot 1).
    6. After clicking "Done", the game states "Illegal blocks. Try again" and does not advance, nor allow any interaction. Restarting Arena resumed the game.

    Platform: Windows PC

    5 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  4. Massively parallel triggered abilities and draw game warning

    1. To reproduce: have 3x Ajani's Pridemate, 3x Soul Warden, and trigger Iridescent Hornbeetle to create 100 tokens.

    2. I'm using the PC version on Linux through Lutris

    3. After a few minutes, the game warns me to "Take another action or the game will end in a draw." Since the "actions" I'm taking are all triggered abilites, there is nothing I can do, resulting in a pointless call to "resolve" every time. WIth 200 abilities on the stack, this is a waste of time and turns what might be a long wait into a timeout for both players.
      After both players' extensions…

    12 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  5. Oppenent Conceded, I lost point

    Opponent won game 1, conceded during sideboarding, screen said "Victory" and I lost a point.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Card Style Applies in Deck Editor, Not in Game

    I bought the card style recently for Narfi, Betrayer King. The alternate card style appears in my deck editor but not when actually playing the game on the battlefield.

    11 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  7. Green Color Challenge last

    Green Color Challenge last challenge won't complete. I've beaten it twice now, but it won't check off the last box.

    14 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  8. Elvish Clancaller does not hold priority

    version: 2021.12.10.3971.904583

    1. How to reproduce the bug: Play a deck with elvish Elvish Clancaller in it. Have enough open mana to cast Elvish Clancaller or activate it's ability. Have no other priority holding play components (castable spells, etc.). Priority will not be held and phases will automatically progress, unless in full-control mode, as though you were unable to take an action. This often prevents casting Elvish Clancaller or activating Elvish Clancaller's ability.

    2. PC

    3. see 1

    4. Elvish Clancaller should hold priority when there are legal actions to take involving the card.

    5. None

    6. None.

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Direct Challenge does not show up

    I cannot send a direct challenge and have it show up on my friends account. And when they send to me it is hit or miss to get the challenge. When it does go through it will not allow me to select a deck. Sometimes it will say select deck or cancel challenge and neither works

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Authentication Failed : failed to attach other attach

    Since update I can’t even log into my app iOS. Authentication failed. It’s not a user name error

    19 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  11. Cant sacrifice Treasure Tokens

    Created a lot of Treasure Tokens with The Old Gnawbone and was unable to use them in my second main phase + my opponent's turn. Very frustrating... the same happens with Food Tokens.

    Please!

    17 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  12. ERROR in Historic Brawl Deck Eligibility

    After the most recent update (12/8?), Arena is NOT IDENTIFYING BANNED CARDS CORRECTLY, resulting in a disqualification of many of my brawl decks for Historic Brawl play.

    It looks like the problem is that any card which has been banned, even in a specific brawl event, is banned in Historic Brawl.

    Example: I can't play any brawl deck that includes [Faceless Haven], because it was banned in some event format. When I hover, I see that this card was banned in:
    1. Historic Shakeup: Week 2
    2. Historic Shakeup: Week 3

    About half my brawl decks now have this issue.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. Did not recieve mythic card from mastery pass upon hitting level

    Did not receive mythic card from mastery pass upon hitting level 62 of the mastery pass. No prompt after the game in which I reached that level.

    17 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  14. 17 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  15. Lair of the Hydra holding priority

    Even though Card:Lair of the Hydra states "{X} cannot be 0", it holds priority and threatens activation even when it is not possible to produce the at least 2 mana required to activate; e.g. when it is a turn 1 play and the only permanent on board

    24 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Game crashes cause it feels like it

    Finish a match - game crashes
    Finish a new deck - game crashes
    Complete a daily challenge - game crashes
    I PLAYED A CARD - game crashes
    I start the app again after it crashes - game crashes

    Everytime i play this game on mobile, i basically have to plan for the time in between matches to close and restart it. No clue on a suggestion of how to fix this bug, probably my fault right?

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. Match making issue

    Match making is driving people away from the game... Including myself. I love the game. I invested on it both in time and money BUT I don't see clear progression in my rank. I have better decks I play better than before, but I keep getting paired with countering decks/net decks or mirror. I played 20 games today, and in the end I lost a bar in my current rank... Come on... Not able to reach mythic this time, and now I don't want it I will try to spend less and less in this game that saves on rewarding…

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Matchmaker

    While I realize I'm far from the only one complaining about the matchmaking, I'm still utterly sick of being the butt of this particularly stupid joke. I am playing an Izzet Dragons deck in standard which, due to a lack of sweepers, was particularly vulnerable to mono white aggo. I accept that 25% loss rate and move on... except I'm matched against mono white far more than 25% of the time. Fine... I swap out single target removal for small creature sweepers and immediately stop seeing mono white entirely and suddenly see just as much mono green... the color best…

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. Cannot play Friendly Brawl mode with friend

    Cannot play "Friendly Brawl" mode with friend. Even though both decks are valid, we're both recieving the error message "3 cards invalid". This appears to be a common problem with other PC and Mac users for the last month.

    15 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. After completing a Standard ranked match there is no rank confirmation/progression

    Standard ranked game completed successfully but no rank details appeared and when checking in profile, there was no change in rank. Match won, should have advanced.

    14 votes

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    4 comments  ·  Gameplay  ·  Admin →
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