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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1401 results found

  1. Update causes authentication failed: Timeout

    I restarted client as told, update ran.
    Now I cannot get in.

    Also, your forcing me to select a category, but none of them apply

    3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Card text and other elements throughout client not visible

    Card text is not visible except keywords.
    The "Ready" animation when matching at the start of the round is no visible.
    Progress for daily quests not visible.
    I don't know what else is missing, but it's unusable.

    MacOS

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. iOS login after update

    After the IOS update I am not able to login. I have even changed my password and deleted it r the app and downloaded it again

    11 votes

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  4. Code Redemption Glitch

    I told y'all:
    Quandrix Silverquill and Lorehold sleeve redemption codes say I already have them but I don't.
    Y'all said:
    Hello, Thank you for contacting Wizards of the Coast Customer Service. If you are having problems claiming a promotional code for MTG Arena, please review the following troubleshooting steps:
    Some products and promotions have codes that are limited per account. On physical code cards, this limitation is found at the bottom of the code card. For example, the codes from Prerelease Packs and Planeswalker Decks are limited to 1 per account.
    Make sure the code is entered exactly as you…

    2 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  5. crash

    Hi, when i want to select a deck to play (standard mode) the game crash when the mouse go hover decks

    7 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. nahiri binding removed static ability of serras emissary

    nahiri's binding removed serra's emissary's static ability of protection from creatures. this is a bug. nahiri's binding should only remove activated abilities.
    i lost the game because i no longer had protection from creatures

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Authentication timeout

    Cannot log in. Keep getting the following error message:

    "Unable to Login

    Authentication failed for <username>:
    Timeout"

    MTG Arena Status claims that login is working fine. Clearly it isn't, I'm not having any other network issues.

    18 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Cartes et numéros illisibles

    Cartes illisibles, numéros dans le menu également, petits carrés blanc apparaissent

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. game crash

    If you selecting your deck for a match and scrolling down, the game will always crash if you reach the invalid decks for this game mode.

    15 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Brawl challenges

    My friend challenged me to a Brawl Match, but we could only pick Standard decks.

    It'd be nice if 100 card Historic Brawl was a challenge option.

    31 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  11. low resolution of card arts!

    The clarity of the card images on mobile is too low, I hope to add the function of image quality adjustment for players to choose the right

    3 votes

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  12. Digital Koi Pet not loading when selected

    When I am selecting the digital koi pet under my profile to use it reverts back to the previous pet. For example - i have the Jailer selected and when i start a new game the jailer is the pet that loads. After this game i go to my profile and change pets to the digital koi pet and click confirm - if i load a new game or just go back in to the pet select menu it is back to the jailer.

    5 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  13. resolution

    The intermediate resolution between 1920x1080 and 1600x900 that I used before the update is no longer available, is it something definitive?

    14 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Crashes on Samsung Tablet when you rotate your tablet

    1. Give us the steps to reproduce the bug Rotate Tablet while game/app is loaded
    2.   Note which platform you’re using  Android 
      
    3.   Enter the actual results you’re experiencing When you move the tablet the app restarts or closes
      
    4.   Enter the expected results of the feature The screen should not try and rotate 
      
    5.   Add any relevant screenshots/videos
      
    6.   If you found a workaround, please add workaround steps. Turn off auto rotate
      
    3 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Screen blocked at "Loading the cards database"

    Screen blocked at "Loading the cards database".

    Hello.

    I played on a PC. Since I've downloaded the update of Wednesday, the 11st of August 2022, I can't load my game. The screen is blocked at "Loading the cards database". How can I deblock it please ? I thank you in advance.

    Kind regards.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Draft recorded a loss for a canceled game

    I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.

    77 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Enemy Hologram Pet blocks cards

    When the opponent has the holographic koi pet, the hitbox for it blocks underlying cards, such as unused vehicles or enchantments, making it impossible / difficult to click

    7 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  18. renewal egg

    Hi, on my profile screen i can't see the renewal egg, is just a graphic bug? How can i resolve it? Thanks for the support.

    2 votes

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  19. 212 votes

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    55 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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