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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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603 results found

  1. Didn't receive "First" indicators when opening Urabrask's Forge and Blackcleave Cliffs in packs for the first time

    Bought 2 packs of ONE and I cracked Urabrask's Forge and Blackcleave Cliffs. They were not in my collection before but the cards didn't show a First indicator, implying that they were already in my collection. Logs attached.

    1 vote

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  2. Didn't receive "First" indicators when opening Urabrask's Forge and Blackcleave Cliffs in packs for the first time

    Bought 2 packs of ONE and I cracked Urabrask's Forge and Blackcleave Cliffs. They were not in my collection before but the cards didn't show a "First" indicator, implying that they were already in my collection.

    Logs attached.

    1 vote

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  3. hand reveal bug

    whenever I go to duress or something that reveals the opponents hand it does not let me choose a card or exit out of the selection screen causing me to force concede

    1 vote

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  4. [French] Visual Error Selecting Best of 3

    Since a long time now, the choice "Best of 1" or "Best of 3", in french, is bugged.

    I think i've seen it right just two weeks in two years, before a new update reverse bakc to an unintelligible visual

    1 vote

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  5. Downloading The Game

    Going to download the game on an android device brings you to the apple play store, rather than the android play store, rendering the game unable to be downloaded.

    1 vote

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  6. sejiri shelter

    Sejiri Shelter illustration is bugged and strangely shrank horizontally. At least on macOS.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  7. Emotes

    I am trying to change one of the new Emotes over one of the old ones, but all i get is an Error saying "Equip Cap Over the limit". In one of the screenshots, there is one spot free for the new Emote, but when i Equip it, it gives the error in the other screenshot. I do not know if it works on Mobile, but on my PC it does not seem to work at all.

    2 votes

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  8. sideboard

    Sideboard glitches and does not appear correctly

    1 vote

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  9. [ BUG ] Abilities pop-up block the screen

    The planewalker sarkhan, fireblood have the ability to add 2 mana of any color to cast dragon creature spell.
    The problem is that when his abilites pop-up ( the glowing card on the right telling which abilities I choose ) It block out the blue mana on the mana wheel, making it impossible to add blue mana.
    I have this problem while using Iphone7.

    1 vote

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  10. Application Memory 52 gb - MEMORY LEAK

    I am trying to edit a deck and when I click on the pet to change it, the client freezes and crashes. My system shows that Arena is using 52 gb of application memory (this is repeatable, not just once). There is a bad memory leak in the current version.
    2022.21.10.983.972292
    This is absolutely critical.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  11. 1 vote

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  12. Repeated client halts on MacBook Pro M2 Max.

    Client repeatedly halts in queuing for matches, force restart required, then post match where it halted the game will freeze on a black screen and require another restart. unplayable!

    1 vote

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  13. can´t read the announcement

    i´m not able to read the announcement, which is linked in the ingame mail from today, because after one second i´m redirected to the mainpage https://magic.wizards.com/de/news
    please let the team of https://magic.wizards.com/ know that this problem exists for weeks now.

    1 vote

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  14. Game freezing randomly on Android

    On Android, the game will freeze at random times, sometimes it will unfreeze and sometimes it won't, after some time if it hasn't unfroze, the game will crash.
    It happens quite often, I'd say in 50% of games.
    I've no idea what causes it.
    I tried to disable the pet but it had no noticeable effect.

    3 votes

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  15. 2 votes

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  16. "Deck Name Alread in Use" recursion loop

    Steps to recreate

    1. Go to decks tab press plus

    2. Create a deck named "Imported Deck 2" exit back to decks page it and save it.

    3. Repeat (1.)

    4. Create a deck named "Random Deck" exit and save it as before.

    5. Find a netdeck anywhere online, copy it for export to Arena and import it into the Arena Client. (This 3rd deck will be automatically named "Imported Deck")

    6. Click on the name "Imported Deck" from the decks page and rename it to "Random Deck" pressing enter to confirm.

    The client then returns the message "Deck Name Already in Use" It then attempts…

    3 votes

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  17. Illegible

    The text in the red square provided is overwhelmingly difficult to read, recommend either changing the colors or perhaps providing a black outline to the words to make it legible.

    1 vote

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  18. asset error

    started a new update and all i get is a reoccurring "asset error detected" over and over

    225 votes

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  19. Some saga enchantments have a black text box

    For some reason a bunch of Saga cards now appear with a black text box, making them unreadable.

    This seems to be the case only for green and red cards.

    3 votes

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  20. crash each time I exit

    I cant' close the game normally.

    Uninstall and reinstall did not fix anything.

    The game freeze each time I want to exit (by clicking on the exit button or press Alt F4)/

    Windows says each time "programm not respond" and I have to "end task"

    Very ennoying

    23 votes

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