MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1401 results found
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Update causes authentication failed: Timeout
I restarted client as told, update ran.
Now I cannot get in.Also, your forcing me to select a category, but none of them apply
3 votes -
Card text and other elements throughout client not visible
Card text is not visible except keywords.
The "Ready" animation when matching at the start of the round is no visible.
Progress for daily quests not visible.
I don't know what else is missing, but it's unusable.MacOS
2 votes -
iOS login after update
After the IOS update I am not able to login. I have even changed my password and deleted it r the app and downloaded it again
11 votes -
Code Redemption Glitch
I told y'all:
Quandrix Silverquill and Lorehold sleeve redemption codes say I already have them but I don't.
Y'all said:
Hello, Thank you for contacting Wizards of the Coast Customer Service. If you are having problems claiming a promotional code for MTG Arena, please review the following troubleshooting steps:
Some products and promotions have codes that are limited per account. On physical code cards, this limitation is found at the bottom of the code card. For example, the codes from Prerelease Packs and Planeswalker Decks are limited to 1 per account.
Make sure the code is entered exactly as you…2 votes -
crash
Hi, when i want to select a deck to play (standard mode) the game crash when the mouse go hover decks
7 votes -
nahiri binding removed static ability of serras emissary
nahiri's binding removed serra's emissary's static ability of protection from creatures. this is a bug. nahiri's binding should only remove activated abilities.
i lost the game because i no longer had protection from creatures2 votes -
Authentication timeout
Cannot log in. Keep getting the following error message:
"Unable to Login
Authentication failed for <username>:
Timeout"MTG Arena Status claims that login is working fine. Clearly it isn't, I'm not having any other network issues.
18 votes -
Cartes et numéros illisibles
Cartes illisibles, numéros dans le menu également, petits carrés blanc apparaissent
3 votes -
game crash
If you selecting your deck for a match and scrolling down, the game will always crash if you reach the invalid decks for this game mode.
15 votes -
Brawl challenges
My friend challenged me to a Brawl Match, but we could only pick Standard decks.
It'd be nice if 100 card Historic Brawl was a challenge option.
31 votes -
low resolution of card arts!
The clarity of the card images on mobile is too low, I hope to add the function of image quality adjustment for players to choose the right
3 votes -
Digital Koi Pet not loading when selected
When I am selecting the digital koi pet under my profile to use it reverts back to the previous pet. For example - i have the Jailer selected and when i start a new game the jailer is the pet that loads. After this game i go to my profile and change pets to the digital koi pet and click confirm - if i load a new game or just go back in to the pet select menu it is back to the jailer.
5 votes -
resolution
The intermediate resolution between 1920x1080 and 1600x900 that I used before the update is no longer available, is it something definitive?
14 votes -
Crashes on Samsung Tablet when you rotate your tablet
- Give us the steps to reproduce the bug Rotate Tablet while game/app is loaded
Note which platform you’re using AndroidEnter the actual results you’re experiencing When you move the tablet the app restarts or closesEnter the expected results of the feature The screen should not try and rotateAdd any relevant screenshots/videosIf you found a workaround, please add workaround steps. Turn off auto rotate
3 votes -
Screen blocked at "Loading the cards database"
Screen blocked at "Loading the cards database".
Hello.
I played on a PC. Since I've downloaded the update of Wednesday, the 11st of August 2022, I can't load my game. The screen is blocked at "Loading the cards database". How can I deblock it please ? I thank you in advance.
Kind regards.
2 votes -
Draft recorded a loss for a canceled game
I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.
77 votes -
Enemy Hologram Pet blocks cards
When the opponent has the holographic koi pet, the hitbox for it blocks underlying cards, such as unused vehicles or enchantments, making it impossible / difficult to click
7 votes -
renewal egg
Hi, on my profile screen i can't see the renewal egg, is just a graphic bug? How can i resolve it? Thanks for the support.
2 votes -
Direct Challenge not working with new update
Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.
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Historic Brawl Doesnt Work.png 1398 KB -
Historic Brawl Doesnt Work.png 1398 KB -
Log20210826_175632.log 584 KB -
Log20210826_175632.log 584 KB -
Didnt work.jpg 110 KB -
Log20210825_154532.log 2820 KB -
Log20201022_213700.log 29 KB -
Untitled.png 1862 KB -
Log20201022_201128.log 17 KB -
Log20201022_151952.log 19 KB -
image_2020-10-22_211620.png 1238 KB
212 votes -
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Missing text in different sections of the game. Imposible to play
Missing critical text in different sections of the game. Impossible to play anymore. See the images for further reference.
2 votes
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