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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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2105 results found

  1. Blocker selection not ending properly

    Blocker selection phase is not ending and I cannot do anything. I chose to block a Sylvan Sheperd with two creatures.

    I do not know if this is client-side or server-side, but it is probably client side.

    It has still not ended as of the writing of this report. I may have lost my game because of this

    Update: I did lose my game (and thus potentially a bunch of gems because of this)

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  2. Mythic rank shows diamond icon

    PC

    Reach mythic
    Expected the mythic thing to show but it is actually the diamond one. Unclear if I'll receive the 5 packs at the end of the season.

    8 votes

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    1 comment  ·  User Interface  ·  Admin →
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  3. Card number bug

    It's not show the number of cards while I'm siding in standard mode. Please take a look about this.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  4. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    20 votes

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    1 comment  ·  User Interface  ·  Admin →
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  5. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    577 votes

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    377 comments  ·  User Interface  ·  Admin →
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  6. Can't report bug

    I can't seem to report a bug about the game getting stuck. The site doesn't seem to explain further as to why my bug could not be submitted.

    27 votes

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    1 comment  ·  User Interface  ·  Admin →
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  7. Can't set the game to my screen resolution.

    I can't set my game resolution to that of my screen (2160x1440). I can't see it in the ingame option box, can't find the resolution setting in any of the config files and when I change it using the regedit tool it is set back immediately when I start the game. Is there any way to fix this?
    Thanks for your answer.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  8. English Decklist import

    As you know, the most common language of Magic player knowledge is English.
    In other words, the most part of decklists on the web are in English, too.
    Then, why don't you make it enable to import English decklist regardless to the client displaying language?
    It is too bothering to switch the client language for each time when import decklists.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  9. loading initial scene crash

    loading initial scene crash

    42 votes

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    10 comments  ·  User Interface  ·  Admin →
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  10. Cant log in mobile

    I cant log in. Tried reinstalling the game but its the same. How do i fix this?

    18 votes

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    4 comments  ·  User Interface  ·  Admin →
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  11. Auto-concede when hitting Alt+F4, or we have to wait!

    It's common to see opponents get mad when they realise they've lost the match, like when he's 100% milled. Upon seeing he's about to lose at the next draw step, instead of conceding, he just rage quits (probably with Alt+F4). In that case, the game is not finished; as far as the game is concerned, it's just the same as if the app crashed or his connection was lost, so he can hopefully be back in time to resume the game.
    So when I'm about to win and notice the turn isn't passed to the opponent, it's certain: he hit…

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  12. Daily quests, wins and mastery xp disappeared

    My Daily quests, wins and mastery xp disappeared. Reinstall didnt fixed it Screenshot added

    50 votes

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    8 comments  ·  User Interface  ·  Admin →
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  13. Mastery tree problem - I did not receive my cards

    I using orb in mastery tree. But I did not receive the cards

    best regards,
    Armando

    10 votes

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    9 comments  ·  User Interface  ·  Admin →
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  14. All of my emotes are gone

    Playing on iPad, the client crashed while I was in the middle of a game. When I logged back in, all of the emotes I had were gone. When I go to the emotes page in my profile, it displays a message about how I can unlock emotes along with a confirm button. Clicking confirm takes me back to my profile. While on the emotes page, however, I can see behind the message that I have 0/10 stickers and none of the text emotes beyond the default ones. Please restore all of the emotes I had collected. Thanks!

    15 votes

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    2 comments  ·  User Interface  ·  Admin →
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  15. Error code 10

    Cannot login

    3 votes

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    2 comments  ·  User Interface  ·  Admin →
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  16. black screen with cursor

    Black screen with cursor, after loading screen...

    59 votes

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    7 comments  ·  User Interface  ·  Admin →
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  17. Getting: "Authentication failed for _username: Timeout" error when trying to log in on both PC and Android.

    Getting: "Authentication failed for _username: Timeout" error when trying to log in on both PC and Android.

    16 votes

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    1 comment  ·  User Interface  ·  Admin →
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  18. Can't log in

    No error messages, I put in my password, it goes back to the loading screen, gets as far as 'initializing localization database' then back to the login screen asking for my password again. The password still works to log in to this site so I assume it's a bug with Arena specifically?

    Windows PC 2021.8.0.3855.884923, log attached

    21 votes

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  19. Crafted a card due to UI glitch

    Crafted an Ellywick Tumblestrum with a mythic wildcard due to a UI glitch when exiting the right-click menu. Would like the mythic wildcard back and the crafted Ellywick deleted. Fix your game.

    The UI glitch happened during a crash and it teleported the UI button, if that helps?

    3 votes

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  20. Latest Android build keeps locking up

    Since getting the latest version (2022.15.10.1345.929304), the app has crashed 3 times during games. Specifically when a spell is being cast and the animation is mid-being displayed.

    Samsung Galaxy S20FE
    Android 12

    3 votes

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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues