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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1403 results found

  1. Liliana of the Veil ultimate UI

    Repro: Ultimate Liliana of the Veil, especially if opponent has a pile of tapped lands.

    Platform: Android, although I suspect all mobile clients would suffer this problem.

    Results: Every permanent has a selector for either pile "1" or pile "2", but for permanents stacked on top of each other such as lands, these are difficult to click, hard to read, and impossible to associate with a specific permanent. This impacts gameplay as you cannot effectively put opponents off a specific color or otherwise create the best/worst pile.

    Expected results: Ultimate should either automatically spread out all permanents or utilize a…

    10 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. takes a long time to load arena since Baulders Gate update

    Since the Baulders Gate expansion, nearly every time I load Arena, it says "gathering local files" and counts up in percentage at about 1 percent every 1-5 seconds. Usually takes 5-10 minutes to load. It used to say "asset error occurred" when it counted up by percent, but it didn't often do that.

    This needs to be fixed.

    10 votes

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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Game won’t load

    I have to keep reinstalling the game. It works for a while until I stop playing, then when I try to open the app the screen goes black then goes back to my home screen and have to remove and reinstall the app again to get it to work. iPhone 11

    23 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Can't play ranked or brawl

    Please help me wizards, I cannot play ranked or brawl. I am only able to access standard play, and when I click on the other two menus, the play button becomes greyed out. I am still able to draft and play Standard, but nothing else. Even after reinstalling, I am still having this same issue.

    8 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Black screen on Launch

    Black screen on Launch - Aug 11, update

    8 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Sound and Music eventually stop playing

    Sound and Music eventually stop playing.

    Windows 11
    Latest version of Magic the Gathering: Arena

    This is extremely annoying.

    15 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. iPad crash

    The game will not open on iPad after the most recent update on 4/28/22. I have to uninstall the game and then reinstall to play again. Then when the game crashes, it won’t let me open the app, and I have to uninstall/reinstall again. Please fix this!

    23 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. App won’t stay open

    My arena app won’t open and I’ve reinstalled it three times. I was playing sealed then closed the app and now it won’t reopen I just get a black screen and kicked out to Home Screen on IOS

    22 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Login Queue

    After installing the latest patch (07/14/2022), I'm put into a "Login Queue" immediately and it never logs in, even after staying in the queue for 2+ hours. Windows 10, PC.

    10 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. [bug] Kamigawa neon dynasty land card style broken and not showing art as expected

    How to repro:
    Go to deck builder
    Search kamigawa neon dynasty land art

    Expected result:
    Show kamigawa neon dynasty land art

    Actual reuslt:
    Land art broken and all land use same broken art

    14 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Can’t play

    I can’t open the arena app on iOS. All I get is a black screen and then I get kicked back to Home Screen. I have reinstalled the app 5 times and it only works when I uninstall and leave it open to play. If I leave the app for any reason it black screens and kicks me out and I have to uninstall again. I am getting sick of not being able to play and having to reinstall. I just bought gems to play and I can’t even finish my sealed deck event because I have to keep reinstalling.

    19 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  12. bruenor ability bugged

    Bruenor Battlehammer ability is bugged, should be able to pay 0 to equip first piece of equipment, but since latest patch, have not been able to equip anything for 0, the ability to pay the regular cost is still there.

    69 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    92 votes

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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  14. active

    Game gets stuck on loading screen Checking active matches

    19 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Fix the sound.

    The sound broke with the newest patch. Fix it...

    12 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Lastest rotation Renewal Egg showing incorrect set name

    Lastest rotation Renewal Egg showing incorrect set name.

    Currently showing Innistrad, should be Dominaria.

    9 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  17. can no longer hit escape on the keyboard to close game since last update

    hitting the escape button on the keyboard no longer lets me close the game since newest update like it used to.

    9 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Can not connect to Arena in the last two hours

    NOt sure what happened but I am not able to connect to Arena (from two different Windows 10 PCs)

    6 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  19. SFX stopped working

    I've found that when playing Arena (PC version) long enough, the SFX/various parts of game audio simply stop working after a time, often only one or two games in, causing me to have to restart it. A few friends said they've been experiencing this as well.

    10 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Failure to load arena on iPad

    App fails to load on iPad after SNC update. I reinstalled the app, but the issue returned so I can no longer play Arena

    17 votes

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