Skip to content

MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


Bug/Product Suggestion Details

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

839 results found

  1. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    239 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    45 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Network error al login

    Ogni volta che il gioco deve connettersi al server dà errore. Soltanto una volta su 30 riesco ad accedere, ma dopo una partita, appena deve connettersi di nuovo al server, si blocca di nuovo

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. hello, since yesterday I can't log into Arena account and I receive also the message Error updating data.

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Mastery premium pass bug no rewards

    Premium Pass without rewards I buy the pass at level 28 and get all rewards from Premium level 29 without rewards

    25 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Detain Keyword Not Fully Explained

    The Detain keyword isn’t displaying it’s fully text and is missing large gaps from what the tabletop version is, completely failing to explain that there is a duration. Additionally, detained creatures are not displaying any text about the status.

    This is on IOS.

    16 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Mastery pass

    Mastery Pass not being accredited.

    25 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Spike shell servo pet does not respect mute setting

    The new Spikeshell Servo pet has a very annoying zoom animation and loud sound. Every other pet can have its sound muted and movement stopped by muting the other player. (Even fairies with their constant high pitched fluttering.)

    But its zip sound and screen crossing animation still play even when the other player is muted.

    Even better, add a gameplay setting to totally disable pets for all games. They are more annoying and distracting to me, than I enjoy tapping them.

    10 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. full screen

    1. Give us the steps to reproduce the bug

    Scenario 1. When joining games
    Step 1. Settings > Graphics > Full Screen
    Step 2. Click play to wait for a game
    Result. Game gets out of Full Screen

    Scenario 2. When leaving games
    Step 1 (in game). Settings > Graphics > Full Screen
    Step 2 (after the game ends). Leave game
    Result. Game gets out of Full Screen

    1. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

    PC

    1. Enter the actual results you’re experiencing

    Game gets ouf of Full Screen automatically

    1. Enter the expected results of the feature

    Game…

    25 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. Unable to get collection : what have i to do to resolve? the problem is frequent almost daily

    Unable to get collection : what have i to do to resolve? the problem is frequent almost daily

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Network

    I’ve been trying to log in for 2 weeks but every time it gives me: network error, unable to get your collection.

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. Planeswalker UI bug

    The match runs smoothly on iOS with app version 2025.44.50.2035.1111663, but as soon as an opponent casts a planeswalker the art gets stuck in the stack area and any spell cast after that doesn’t go to the field. Screenshots below are either on my turn or while my opponent resolved other spells/abilities

    11 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. Game reverts to windowed mode (from fullscreen) after match end

    Game started in windowed mode, when it should have started in fullscreen. I switched it, but it would revert to windowed mode after every match

    23 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    5 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. Bug Report: Clicking store, packs, decks, and other things cause program to freeze or crash.

    Using PC/Windows 10. When selecting store, packs, or decks, or attempting to play certain games, game either freezes with "waiting for the server" and frozen ring or blank screen, or game crashes.

    27 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Scuffed/worn border visual effect applied without me choosing and unable to turn off

    I was versing an opponent in best of 3 single match standard ranked. They had the scuffed border visual effect. I had normal borders. Something happened during the game and suddenly my borders became scuffed, and now it's like that for all my matches and I can't find the option to turn it off.

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. Busy Visuals Needing Alternatives

    I am concerned about the busy backgrounds that include flashing, spinning, bright, or otherwise erratic animations on the playing field for matches.
    These types of animations, while being enjoyed by some, are also unwelcoming to parts of our community with forms of neurodivergence, visual impairments, and neurological disorders.
    These make gameplay at times hard to focus on, and the solution to this would seem to be a straightforward option where a “simplified visuals” option would allow a calming background while disabling animations for a player.
    Given that these features are not a part of player expression from the opponent, this…

    9 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. screen

    Every time the game switches "modes" (e.g. goes from loading screen to battle or from battle to defeat/win screen the game goes from full screen to windowed mode.

    25 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Time out issue

    It has been like this for hours now. On MacOS and iOS on supported devices

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. Waiting For Opponent

    Endless "Waiting For Opponent..." loop (able to cancel after waiting for 1:10-1:20) during Midweek Magic: Gladiator Community Spotlight event.

    70 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    10 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Arena freezing

    Since the last update, Arena is continiously freezing (While playing, deck building, etc...) on PC.
    I do not have this issue with my mobile device (Android).

    This is a real issue as i do not like playing on my phone.

    Please, hurry up solving this bug.

    Best regards and good luck to the technical team.

    28 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. Stuck waiting for opponent

    Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".

    89 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    20 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
2 4 5 … 41 42
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

(thinking…)

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues