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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1617 results found

  1. Firja doesn't display correctly (at least in limited picking)

    I'm doing the March of Machine Quick Draft on 2/4/2023. One of my picks is "Firja, Judge of Valor". The artwork has a glitch, which obscures the power/toughness. I am playing through steam, on Windows 10, on a Microsoft Surface Book 2. My Windows OS is up to date.

    This glitch was observed before I actually picked the card, and after I picked the card. I have not confirmed whether it still exists in a match, or inside my collection. Regardless of that, it is still an issue when drafting.

    ver 2024.33.72.5104.1050859

    5 votes

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  2. impossible d'accéder à la collection. Réessayer plus tard.

    Le message d'erreur d'affiche , sur androïd et sur pc : impossible d'accéder à la collection. Réessayer plus tard.

    8 votes

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  3. 318 votes

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  4. Bite Down on Crime cost is displayed in a confusing, inaccurate way

    Bite Down on Crime card's mana cost is displayed as 1 generic and 1 green mana while in hand and when casting it. This is especially confusing when selecting to cast this with or without collecting evidence as the UI suggests that it costs 1G without collecting evidence.

    6 votes

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  5. Double "Oops! Pardon the Goblins!" message

    I appear to have received this message twice (see attached image), and by collecting the attachments I also received the reward twice. I am currently refraining from doing anything further with the draft tokens I received so as to avoid exploiting a bug if the second message was indeed sent in error. (although admittedly I should have posted this before I even collected any attachments, but at least it should be possible to just remove the extra draft token from my account if needed)

    10 votes

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  6. wisp keeps saying congrats and giving me info.

    Wisp keeps saying congratulations every time i go to home screen. I want it disabled. it does this anytime i go home and when i redownload the game

    6 votes

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  7. Issue with casting creatures through Alaundo’s Ability

    I am currently experiencing this bug on IOS, but I have not tried it on PC yet.

    Whenever I cast a creature from exile by using Alaundo The Seer’s activated ability, the creature does not gain haste despite the card stating that it does. I’ve tested it on a variety of creatures yet none of them have gained haste on cast.

    9 votes

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  8. Bug - Can't see power/toughness for Fynn, the Fangbearer and other graphical artifacts during gameplay

    Steps to Reproduce
    1. Launch Arena on PC running Windows 10 Home, 19045.3930, 22H2.
    2. Use showcase style for Fynn, the Fanbearer.
    3. Notice power/toughness is hidden due to color of text.
    4. Notice other graphical issues. See attachments.

    Issue: Can't see power/toughness for showcase style Fynn, the Fangbearer. Graphical artifacts seen in attack animations.

    5 votes

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  9. Transparent Graphics not Displaying Properly

    As of the the 1 - 26 - 24 update it seems there's an issue with alpha channels for match graphics.

    Running on Win 10, playing through Steam.

    The Cave Raptor pet's feathers have a black box around them.

    The Lantern Giest pet has a white pixelated outline.

    The NEO full art lands are missing the characters for each land type.

    Attacks show a partially opaque box around the attacker's arrows.

    All the card outlines have severe Aliasing.

    Not shown, in the pre-match mulligan screen is a grey opaque box around the whole match screen, just below the cards in…

    5 votes

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  10. can't disable sparky

    Please, I can't disable the annoying sparky tutorial, I play the game for more than one year, and it came back out of nowhere. Either fix that or create a button to disable this.

    6 votes

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  11. Lost all companions and avatars and emotes

    1. After a lot of login torubles and after torubleshooting ( client reinstal and rednsing ) i was finally able to login but i ve lost all emotes avatars and companions. Client is working very slow but my internet concection is stellar.
    2. Windows
    3. Not having any of my companions , avatar and only two emotes ( good game and hello )
    4. Restoring former 5.
    3 votes

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  12. Authentication failed for (username): Timeout

    Getting the above error when opening the game on windows in the UK currently

    12 votes

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  13. When editing deck

    The new update has caused battle in the filters to come on and not let you select the land tab if you switch off battle it switches off the land filter AND REPEAT I can't search for land cards please fix im on android

    36 votes

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  14. Settings menu

    1.   Open application, go to the cog symbol for Settings Menu
      
    2.   Android
      
    3.   Upon entering Settings menu no text is displayed for any of the settings.
      
    4.   All text should display as white color to the user.
      
    5.   See attached.
      
    6.   I troubleshot this problem by unistalling and reinstalling and restarting the device but nothing worked.
      
    3 votes

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  15. Japanese Ukiyo-e Lands Show Up Without Text

    All of my Ukiyo-e lands are showing up without any text when playing on my iPad Mini

    Currently playing on version 2024.33.71.1029.1050762

    4 votes

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  16. Stuck in timeout as if the card I played is stuck on the stack - Concede button doesn't work

    I have seen people posting about their opponent being stuck in time out.
    Well, today, after playing my land on the first turn and casting a creature, that creature was stuck in limbo (or on the stack I suppose) and nothing happened, except that the timer was going down.
    At first, I thought my opponent was timing out, but my screen started flashing red which is when I realized I was the one timing out, except that this was also stuck in limbo.
    After a couple minutes, I tried to concede but that button was also not responsive, so I…

    1 vote

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  17. Sparky keeps appearing after tutorial in Profile menu

    It has been observed that whenever visiting Profile menu, Sparky keeps appearing and gives tutorial about "You have two ranks - one for limited (...)".
    Despite listening his full tutorial for about 100x times, he still appears whenever I visit Profile page.

    Please note, that I am not a fresh player, I have already finished all the tutorials like in 2019 or 2020.

    Expected Results:
    Sparky should not appear over and over again whenever I am visiting my Profile page.

    5 votes

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  18. Cannot Click anything on screen

    Jan 19: Playing on ios and cannot click ANYTHING on screen since the last update. Lost a lot of gold and XP in terms of quests, etc.

    5 votes

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  19. error at launch " data update"

    The game doesn't launch on both platforms (Windows 10 and Android) despite the platforms seems to be operationnal according to your "state of the game" page.

    Before that I had deconnexions in a draft event yesterday.

    7 votes

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  20. Uncommon Daily Win Rewards not being shown

    1. Win a game that would result in a Daily Win card reward like at Daily Wins 5,7,9,11,13, and 15
    2. PC, and iOS both yield the same results for my account
    3. XP progression reward is notified but not the card reward itself
    4. Both the 25 XP and the card reward is shown even if the card would normally be a duplicate of an uncommon I already have four copies of.
    15 votes

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