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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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731 results found

  1. 12 votes

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  2. Network Error - Unable to get Collection

    I tried to enter the game for 2 days now and still got "Unable to get collection" error.

    I tried everything in your known issue suggestion. I flushed the DNS, restarted my computer, reset the wifi, making sure firewall is off... None of that is working. I'm pretty sure this is not my fault because my Internet is fine and I can play other games just fine.

    This is frustrating and annoying. Please fix this.

    5 votes

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  3. Cannot click on buttons

    Ever since the update on 12/13/22 I cannot use the touch interface of my MS Surface Pro8. The touch interface moves the cursor and interacts in everyway except clicking. When I use the touchpad instead, it will let me click on things most of the time. Though there are still random times that it doesn't and I need to select something else first before it will let me click what I want. This happens on all selectable buttons, in game, or on the main screen.

    7 votes

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  4. Sound stops during matches

    Sound stops during matches pc Windows 11. This happens also to my partner's pc windows 10. It has done this since the last update.

    23 votes

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  5. Did you enjoy the game?

    Stop asking me this. It’s annoying.

    3 votes

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  6. Access deny

    When tried to access Arena appeared to me a message saying I don’t have some permissions to go ahead.

    How to proceed in this situation?

    Attached a printscreen of this message.

    4 votes

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  7. Authentication bug

    “You do not have the right roles for this action”

    4 votes

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  8. Acquired card duplicates popping up after each match

    Whenever a match concludes, I am presented with about 6 pages of "Acquired" cards. The cards are the same after each match and it populates whether I win or lose the match. I've logged out and logged back in, uninstalled and reinstalled the app, and I'm still experiencing the same issue.

    I am using the PC app.

    6 votes

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  9. Secluded Courtyard Creature Type Missing

    The Shrine creature type is not an option when playing the land Secluded Courtyard. This inhibits decks with Shrine creatures in them.

    47 votes

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  10. Blank screen instead of the initial screen (sometimes with ambient sound on)

    I am getting a blank screen instead of the initial screen. (sometimes with ambient sound on) --Sometimes an error message is displayed. (see the attached screenshot) -- I am having this problem on Windows 10 and on Android 11.

    4 votes

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  11. Bug

    You can’t play background audio with the latest iPhone update 16.1.1 after the brothers war update I can no longer listen to podcasts or music while playing. Background audio apps work fine in all my other mobile app games.

    7 votes

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  12. home screen

    home screen greyed out after dl 10/20/22 update. iOS 11 pro max

    8 votes

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  13. Sound and Music eventually stop playing

    Sound and Music eventually stop playing.

    Windows 11
    Latest version of Magic the Gathering: Arena

    This is extremely annoying.

    19 votes

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  14. Black screen on Launch

    Black screen on Launch - Aug 11, update

    11 votes

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  15. 3 votes

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  16. Sound and music from other programs.

    Mtg Arena does not allow my selection of music (Spotify) to play over arena gameplay or mix. In the past the sound from arena shut off and not play while my music or audio selection would have play. In short, I can not listen to music on my phone from another program while playing arena where this was available in the past.

    5 votes

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  17. active

    Game gets stuck on loading screen Checking active matches

    29 votes

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  18. Crucias, Titan of the Waves UI bug

    At the beginning of the end step, the ability "wwwwww" emote appears
    I thought that was the spec.
    I don't know whether I chose ambition or expediency, and I can't predict the hand
    Isn't it a bug?

    6 votes

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  19. MTGA API

    Please enable an API to access user information by third parties, or to allow advance users to access through scripting some info (like the card collection since according to https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/44050746-broken-logs-in-2021-8-0-3855 you cannot access to that through logs).

    4 votes

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  20. game stucked on checking for active matches. cant access anymore

    My game stucked on checking for active matches and cannot access anymore. Reinstall tried and it did not work. System not freezed, thus I suggest you to check the database and see if there is any issue on game status.

    repro steps:
    1. access game with my account
    2. game lunching and stucked on "checking for active games"

    expect result:
    1. game lunching successfully

    actual:
    1.game stucked on checking for active games

    notes:
    1.platform: PC
    2.Account using: 675804186@qq.com

    13 votes

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