MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1553 results found
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downloading update stops, causes infinite loading card database
Loading card database. I tried updating my game and would get around 1000 MB of the download done and it would skip to loading card database. i found a workaround on windows 10. Keep the broken app open then open a new app so you have two windows running. the new window will try to start the install again and you wont lose your progress from the previous window. when the new window eventually freezes open a third window and so on until your game finishes installing.
3 votes -
Game crash
the game crash on the deck selection area before to join a battle.
Select the desk icon, roll the mouse wheel or the scroll bar to select your deck, then freeze and crash the game.37 votes -
SFX stopped working
I've found that when playing Arena (PC version) long enough, the SFX/various parts of game audio simply stop working after a time, often only one or two games in, causing me to have to restart it. A few friends said they've been experiencing this as well.
10 votes -
Background bug
Background is blinding white. Started after newest update. I cleared my cache and nothing changed, I deleted and re-downloaded the game and nothing changed.
Phone: Samsung Galaxy s20 Ultra
Android version 12.5 votes -
too big and fail (download time exceed 6 hours for me)
to download the 6.6 Go of the game with my network, i need 6 hours and i have always the message "you are disconnected (for inactivity)" after the end of download.
Then i must restard MTGA and download restart.
But after X times of restart MTGA/download, the game is corrupt and i could not play.
i have not this issue before the last update of november!!! Please could you put a all in one file to download !!! with chrome i could download the 6.6 Go and after doing the install
1 vote -
Can't see card names, life totals, p/t, and similar text information
As shown in the attached photos, most of the text on cards and in interfaces are invisible, even after a reinstall and on multiple computers.
9 votes -
Failure to load arena on iPad
App fails to load on iPad after SNC update. I reinstalled the app, but the issue returned so I can no longer play Arena
17 votes -
Wrong release date for The Brothers' War
On the Set Collection page for The Brothers' War it says the release date is September 15 2022 instead of November
3 votes -
Impulse cannot let you stack cards on the bottom of library.
When playing Impulse, after choosing one card, the rest of them are put to the bottom of library randomly - i.e. player do not have chance to change their order.
7 votes -
Black screen ios
iOS , iPhone 13, last update no update on mtga, black screen and i try everything am nothing. I want my refund total refund
6 votes -
4 votes
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"Decks" has an indicator light that wont go away
Make the stupid light go away!!!!!!!!!!!!. I've looked at EVERY NEW DECK, EVERY NEW (WACK) DECK ETC....
7 votes -
Screen resolution stuck
The screen resolution on my mac version of mtg arena is stuck on 1200x800 super low quality and shows no other options. Also is cropping cards and the pets.
33 votes -
After last upgrade game is extremely slow
I log into MTG Arena in a normal and fast way, but after the last update, when I try to play or visit my collection, the game slows down until it almost freezes. I use a laptop with Windows 11, but have never had any problems so far. The latest update, with the new card banned in Standard, is creating this bug for me.
4 votes -
Stuck in login queue
Stuck in login queue. It says they're experiencing a heavy load, but it never actually logs me in.
4 votes -
Resolution on Mac after last update
Have resolution problem after last update. Before that didin't have any issues
I play on 1440x900. Thats highest resolution on my Mac and one and only one available on MTG Arena. No matter if I play on full screen or in window. Still don't see full card description :(45 votes -
2 votes
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sound and menu bugs
after patch 2022.17.0.4172.940922 had a number of bugs on windows 10
-when launching this version for the first time the popups had the add card sound effect playing on loop, had to restart to fix.-every match sound cuts out mid game and does not return even in menus. have to restart to fix.
-pressing esc no longer opens the options menu.
10 votes -
no es capaz de cargar la pantalla de carga, se queda en la parte de comprobando partidas activas
no carga la sección de comprobando partidas activas, he probado y con los mismos datos funciona en otros equipos por lo que no se que podría ser la solución, ya he probando reiniciando la cache.
8 votes -
Packs tab indicator highlighted with no packs available to be open
The diamond indicator at the Packs tab remains displayed after I have opened a batch of New Capenna packs at once, even though there are no other packs to be opened.
The packs came from a prerelease code and were awaiting on my account until available, I opened all 6 at once. Switching between tabs or restarting the client does not solve this issue.8 votes
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