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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1398 results found

  1. crash

    As soon as I try to choose a Deck for a Standard Game, the Game crashes

    2 votes

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  2. Black screen

    Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.

    2 votes

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  3. Se cierra solo

    Estoy harto de que cada dos por tres cuando das a jugar y vas a seleccionar mazo se cierre el juego. Lo hemos reportado 50000 veces y nadie hace nada. Lleva el problema ya meses
    Estoy harto.
    Arreglarlo ya

    1 vote

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  4. Should be able to play other audio on iPad and still get in-game sound

    (iPad) You should be able to play audio from Apple Music or YouTube etc. and still get the in-game sound. The sliders are a great start, but it’s kinda like, what’s the point of sliders if you force me to only listen to your audio? You know what I mean? This is another one of those things that every other app on the App Store has, except for yours, because your software isn’t optimized for iPads, even though you claim it is. I do get the feeling you’re listening to me though, just a little bit.

    1 vote

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  5. Map bad Load

    Interface didnt load, black playing field. Cards work fine

    1 vote

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  6. Sparky, please go away

    Went into the (?) learn page, immediately left as I had hit the wrong button. Now no matter where I go Sparky won’t go away. (iPad)

    3 votes

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  7. Rank Display Issue

    Mythic rank icon shows as Diamond icon or does not show at all.

    3 votes

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  8. crash

    Game randomly crash in the deck selection screen in random match.
    Sometimes I have the time to select another deck, sometimes it's instant.
    Extremely annoying !

    3 votes

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  9. Screen cut off with full screen and NON full screen using MacBook Air

    I'm glad its finally full screen on macOS, BUT it cuts off part of the screen i.e. When cards pop up on the right side for you to read the abilities, the cards are partly cut off and you cant read it all! And theres only one resolution option.... Please fix!!!! and Non full screen cuts off even more of the bottom!!

    3 votes

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  10. bug

    Using a PC, once more received 500 exp from 750 exp quest.

    1 vote

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  11. login timeout

    After the update today, i can not login due to the "timeout" error. I already try to reinstall the game, clear dns and reboot several times, but still cant login. is there any solution now?

    2 votes

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  12. Banned and Rebalanced Cards

    When cards are rebalanced along with a ban\suspension update, it would be helpful to display this information when Arena starts in separate screens.

    With yesterday's (1/27/22) Arena update, when the client launched the rebalanced cards were overlayed onto the banned cards and displayed in a jumbled mess. This made the screen very confusing to read. I suggest that when rebalanced\banned cards are implemented in the future they should be displayed on separate screens.

    For example:

    1.) Display the Rebalanced Cards first with a Next button to move to the next screen.

    2). Display the Banned Cards (if applicable) with a…

    2 votes

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  13. Failed to login

    I cant login after this new update. Attach failed to drop other attach is the error message I keep getting

    2 votes

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  14. Card-back display effect alignment issue

    The card back (not one I own...one that's blue-green necro-looking tower)
    When in the magnified view (e.g you right click for enlarged version) the graphical effects don't align correctly with the card back. The horizontal alignment is wrong on the top half of the card

    2 votes

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  15. Crashing on my phone

    I suggest fixing the game from crashing. I can't use it now while using my mobile data or my internet. This is frustrating. Especially of you pay for any gems.

    2 votes

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  16. Timeout

    I even can't log in because of timeout after the new patch (2021 1.28) today. I reconnect again and again but that's useless.

    2 votes

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  17. game froze

    The game froze partway through a draft on my lenovo yogo. The timer fuse kept running but I was unable to interact with the cards. On force quitting and restarting the game it took an extended period to rectify itself and I missed 3 picks.

    I know there are limited methods to rectify this, but there were 2 premium removal spells in my color for the first pick (pack 3), and it picked an off color rare. There were two other off-color cards picked, so none of the picked cards were usable. Log is attached.

    2 votes

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  18. 2 votes

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  19. Opening screen incorrect - 01/27/22 update

    I thought all these cards were banned at first... see attached screenshot. Wasn't clear until the last screen that these were a reward.

    Also two of the reward cards said "first" and that's incorrect as I've had multiples in my library for awhile.

    Version 2021.12.80.671.908401, MacBook Pro 2021, M1 Max, 0S 12.2

    2 votes

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  20. Bug

    Every time this month that a quest showed 750 exp I have only gotten 500 exp. This has happened at least 10 times this month. It's to the point I click to remove the 750 exp quests.

    1 vote

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