MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1553 results found
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Cant log in
Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in
64 votes -
Error code 2
I am getting error code 2 on login after several reinstall attempts. Same error code
13 votes -
Card Selection disappeared during Draft
In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).
I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…
202 votes -
Application doesn’t start on iPhone
After update of new capena, application of iOS can’t be started on iPhone.
When I reinstall the application, the application start one time, but I couldn’t match play. After that ,the application couldn’t started on iPhone14 votes -
game stucked on checking for active matches. cant access anymore
My game stucked on checking for active matches and cannot access anymore. Reinstall tried and it did not work. System not freezed, thus I suggest you to check the database and see if there is any issue on game status.
repro steps：
1. access game with my account
2. game lunching and stucked on "checking for active games"expect result:
1. game lunching successfullyactual:
1.game stucked on checking for active gamesnotes:
1.platform: PC
2.Account using: 675804186@qq.com6 votes -
Aasset Error Detected
Aasset Error Detected
Arena will relauch to verify asset content.
OKAnd when you click the OK button it just loops back to this page.
Unplayable.
After looking at these other complaints it seems ALOT of people have the same issue. Nothing helpes from our end.
I have tried every thing I can find that may help the issue but no.
The error is with you. Please fix it
12 votes -
Login Queue
Mac m1 12.4 . Can't login since June 24 2022 update. I am stuck at login queue. It works on my iPad. I have reboot and reinstall the game, it is the same, stuck at login queue
9 votes -
トップ画面が白くなった
2022.10.21のアップデート適用後トップ画面が白くなった。
それ以外の画面は今までどおりの表示。4 votes -
Start screen bugged on mobile (android)
I downloaded the neuesten Update for my mtga mobile App (android) today and now my Start screen looks like in the attached files
3 votes -
MTG Arena hangs when trying to exit game (only happens when run from Epic Games launcher)
MTG Arena shouldn't hang when I'm done playing! Has been happening constantly since updating the Epic game launcher last week. When running MTGA.exe directly from the install location, the issue doesn't occur, so it seems to be related to the EGS launcher.
NOTE: other games launched from EGS do not have any such issue...Windows 10 Pro, Ryzen 5600, 32GB RAM, NVidia 3060ti
29 votes -
Rewards being presented repeatedly on every log, and between games
Hadnt played in months and now every time i log on or finish a game i have 6 pages of rewards that appear and forces me to click through every time. Its not giving additional copies of cards or gems, just showing them to me repeatedly. This is showing up on mobile and PC
3 votes -
iPad app consistently crashes after New Capenna update
MTG Arena compatible iPad Running iPadOS 15.4.1. Mtg arena started to consistently crash after New Capenna update downloaded. Have to uninstall, reinstall, and re-download the New Capenna update each time I want to play on the ipad. Problem occurs each time I close the app and try to reopen, at which point it crashes and I have to uninstall, reinstall, and re-download the New Capenna app yet again! When will this problem be fixed?
13 votes -
Background Podcasts
I used to be able to play arena while listening to podcasts. The latest update prevents that. What happened? Please fix!
3 votes -
i get stuck on "loading card database" after installing about 50MB
it doesn't install the game when in this state so I have to manually close and re-open it every time this happens
3 votes -
Anyone else having issues with visuals in MTGA since the update? Cannot see life total, power/toughness, or card names.. its unplayable
Anyone else having issues with visuals in MTGA since the update? Cannot see life total, power/toughness, or card names.. its unplayable
4 votes -
Can’t even get to the load up screen
Crashed when I joined an event,now it crashes before it even loads up.Tried uninstalling,loading from the app,etc.Can’t even play the game now
13 votes -
Notification on decks
Similar to when I have a pack to open, or their are daily deals I haven’t yet checked, I have the little light under my “decks” area of the interface at the top. When I click decks, there is nothing for me to interact with to remove that notifying light.
5 votes -
the game is not starting
everytime i open mtga app from my mac or my android, i only get a black screen, and a pop up "connection lost".
I'm sure the problem is not my connection, since i'm doing everything else on internet without issues.5 votes -
Failed deserialization on response for message ...
Failed deserialization on response for message ...
2 votes -
Notification on the Decks tab on home page doesn't go away
This notification showed up after dominaria united was released and the notification won't go away.
5 votes
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