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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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743 results found

  1. 2 votes

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  2. Tovolar and Kessig Naturalist not showing card descriptions.

    Opponent's Tovolar Dire Overlord and Kessig Naturalist did not display card descriptions when played or inspected. The text box was blank on both sides of the cards. Opponent had applied card styles to both cards.

    6 votes

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  3. Unable to complete training

    I had just created a new account, and was playing through the training, when I got to the third challenger, Calubi the merfolk. In the fifth round on my turn, the game prevents me from playing the only creature in hand. I am able to play the land, though. I attempted to skip to the next turn and concede the match; to no avail. This is frustrating. I have played through 5 times, closing the app and/or conceding the game. Nothing seems to work.

    5 votes

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  4. Message Asset error detected

    Hello

    From last tuesday I've got the following looped message "Asset error detected, Arena will relaunch to verify asset contents". MTGA Mac version. Unable to log & play. Could you please fix this bug ?

    1 vote

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  5. Login Queue

    After installing the latest patch (07/14/2022), I'm put into a "Login Queue" immediately and it never logs in, even after staying in the queue for 2+ hours. Windows 10, PC.

    11 votes

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  6. Loading card database

    After a clean re-install on windows 10, after the sign in screen, when it tries to download the 6. whatever GB install, it stops and tries to endlessly load card database. What a good game.

    6 votes

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  7. Stuck at Checking for Updates

    The game is stuck at checking for updates, say it is because of an internet connection issue but the internet is running fine. I tried tweaking the proxy server but it didn't seem to affect anything.

    The only change that has happened is I was in Sweden recently and played the game there, but now having problems playing in the UK. This has persisted now for 5 days. Playing on PC. Is there anything I can do to get back into the game?

    2 votes

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  8. Bug with "Golden Pack Progress" UI keep poping up after visiting a store.

    After last update there is bug when counter to the Golden Pack continued to be active on every menu page after visiting a store page and can't be dimissed, it block every interface element below and literally prevent me from playing or visiting a store, because only way to deal with that is Esc>Exit game.

    2 votes

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  9. Clicking "Cancel" when waiting for match to start results in a lose if status changes to "Entering match" at the same time

    When you click "Cancel" while waiting for match to start (I was playing Quick draft), it results in a lose if the status on the screen changes to "Entering match" at the same time you click "Cancel".

    In this log I was able to play one more match, which I won and then when returning to Quick draft -screen, instead of a win I got my third lose.

    My suggestion is that there should be some kind of timer in the software for this situation, so you can freely click "Cancel" and the game actually registers it, even if the…

    3 votes

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  10. Persisting tutorial when i open the game

    Hi,
    It's very annoying
    Everytile I open the game, in the welcome page, there is the blue flying light with a voice saying "you just won a new deck !" and all the rest of the dialog
    I can't skip it
    How can i do please ?
    Thanks

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  11. 2 votes

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  12. Can't submit ticket for changing mail adress

    Hi,
    I really dislike to post this here, but I have found NO other place where I could submit this. Except maybe social networks which I dislike even more.
    I wanted to submit a ticket for updating my mailadress at the wotc support for MtgArena. But I couldn't. Every time I try to create a ticket, I am told to sign in first. But if I click on sign in, I go to my account overview. After returning to the support page, I am told again to sign in. I AM already signed in for **** sake.
    I tried with…

    2 votes

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  13. Deck list bugged in editing, not showing correct colors for deck list. Whole list is plain white and unable to see card quanity.

    Deck list bugged in editing, not showing correct colors for deck list. Whole list is plain white and unable to see card quantity. This bug happens in best of 3 games when side-boarding too.

    2 votes

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  14. Can’t play since update

    Most the buttons won’t respond anymore. Can’t read messages, shop in the store or play a game. I can go to profile or store or mail but can’t click on anything Afterward. All my other programs are fine. I uninstalled and reinstalled the game.

    Using a touch screen Microsoft 1724 PC with windows 10 pro

    4 votes

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  15. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    97 votes

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  16. Card Selection disappeared during Draft

    In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).

    I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…

    296 votes

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  17. Mana of any color wheel is cut off on mobile.

    When using my phone, a Galaxy S20 (Fe if that matters), the color wheel that Sarkhan, Fireblood uses to select the 2 mana of any color on his second ability is covered up by his pop-up for the ability. This cuts off the ability to produce blue mana. I haven't encountered this in any other context but it might be because Sarkhan produces mana of any color that makes it special.

    4 votes

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  18. deck list goes solid white

    After every game when it comes to sideboarding my decks list gets a white highlight with some cards box being completely whited out

    4 votes

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  19. Veil of assimilation triggers with eye of malcator

    When your order the tigger for Veil to be last to target an activated eye if malcator the effect fizzles and won’t target anything. Not even the creature you played as an artifact. Miss lethal damage due to the issue

    1 vote

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  20. Watch out for this dude

    Hey this guy will stall out the game and somehow have every board clear and grave recursion know to man so he doesn’t have to worry about his jodah staying in the graveyard. Can’t fine a community page so just posting it here cheers

    2 votes

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