MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Resolution issue on Mac (Innistrad Crimsom Vow Update)

    After the last update, there is only ONE option available for resolution, (in my case 1680 x 1050) no matter if you play on windowed or full screen mode. The resolution does not fit the screen and the quality is terrible. It is very hard to read cards.

    15 votes

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  2. My account won’t log in

    I’m on mobile iOS and my game won’t open. I’ve updated the phone. I have all the minimum spec requirements. I have deleted and restarted the application 4 times. I have changed the password to my account through wizards. Why can’t I log in?

    4 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 840 votes

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    329 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Midweek magic cannot change or edit deck

    This week's midweek magic does not allow me to switch decks or edit my deck.

    8 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Historic Brawl Alchemy Deckbuilding glitch

    I'm currently unable to change out the old version of Goldspan Dragon with the Alchemy version in my Historic Brawl deck. It won't let me remove the card, I can add the Alchemy version and make it 101 cards for some reason which then makes it invalid.
    Changing cosmetics on it doesn't work like suggested previously, nor does changing the format of the deck to one thing then back to another.

    10 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. resolution

    The intermediate resolution between 1920x1080 and 1600x900 that I used before the update is no longer available, is it something definitive?

    12 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Crashes on Samsung Tablet when you rotate your tablet

    1. Give us the steps to reproduce the bug Rotate Tablet while game/app is loaded
    2.   Note which platform you’re using  Android 
      
    3.   Enter the actual results you’re experiencing When you move the tablet the app restarts or closes
      
    4.   Enter the expected results of the feature The screen should not try and rotate 
      
    5.   Add any relevant screenshots/videos
      
    6.   If you found a workaround, please add workaround steps. Turn off auto rotate
      
    3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. after the most recent update, my mobile client keeps crashing when I try to open it

    this is a big problem because I got the game to play on the go

    4 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 1 vote

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. No rank

    I've been playing ranked games for a weeks and the game is still suggesting I "play my first ranked game"
    Still have no rank.

    20 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Bug

    Moblie Arena Login in Error Arena shutsdown and logs you out when attempting to log back in Arena says invalid ID or Password

    4 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  12. iphone 8

    Se cierra el juego la segunda vez que lo abro.
    Después de la actualización, cuando abro el juego se cierra.
    He desinstalado la app, vuelto a instalar y la primera vez funciona, luego ya no... he borrado caché, y reiniciado el móvil y todos los pasos que recomiendan en FAQ. Por los comentarios veo que le pasa a mas personas. Saludos.

    4 votes

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  13. old border land artist bug

    The artist credits for old border lands are currently escaping the bounds of their cards, and doing their own thing.

    4 votes

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  14. Can’t check card on iPad

    Couldn’t check opponent’s card.
    Couldn’t select it for my card ability. iPad reacted like there was nothing there.
    Card hunted nightmare .
    iPad Pro.
    Can’t add screenshot from the iPad.

    20 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Authentication Failed - Attach failed to drop other attach

    When I attempt to login, I get an error screen with "Unable to Login; Authentication Failed; Attach failed to drop other attach" message. Also happens when I try to login on my phone. All the MTG Arena status categories list operational. I was able to play this morning just fine before the update, but after the update the issue started occurring. I have:

    Restarted my computer
    Restarted my router
    Flushed DNS
    Uninstalled and re-installed

    Nothing has worked yet. Please let me know if there is a fix for this issue.

    8 votes

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  16. Friends list

    Friends list is not showing my friends. I’ve tried re-adding them and reinstalled the game but still hasn’t worked

    55 votes

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  17. MTG Arena hangs when trying to exit game (only happens when run from Epic Games launcher)

    MTG Arena shouldn't hang when I'm done playing! Has been happening constantly since updating the Epic game launcher last week. When running MTGA.exe directly from the install location, the issue doesn't occur, so it seems to be related to the EGS launcher.
    NOTE: other games launched from EGS do not have any such issue...

    Windows 10 Pro, Ryzen 5600, 32GB RAM, NVidia 3060ti

    9 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Card Selection disappeared during Premier Draft

    In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).

    I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…

    55 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Sign in bug

    For some reason when I sign in. Put in my email and password. It keeps returning me to the sign in page. Even though I know my email and password are correct. 100%. It just keeps kicking me back out to the sign in page

    11 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Player Ranking (Constructed) does not seem to be updating I've played at least 20 games since Jan 1, ranking has not updated

    Player Ranking (Constructed) does not seem to be updating I've played at least 20 games since Jan 1, ranking has not Changed, and medallion still has an exclamation point on the Graphic like it is obviously broken.

    7 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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