MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Resolution issue on Mac (Innistrad Crimsom Vow Update)
After the last update, there is only ONE option available for resolution, (in my case 1680 x 1050) no matter if you play on windowed or full screen mode. The resolution does not fit the screen and the quality is terrible. It is very hard to read cards.
15 votes -
My account won’t log in
I’m on mobile iOS and my game won’t open. I’ve updated the phone. I have all the minimum spec requirements. I have deleted and restarted the application 4 times. I have changed the password to my account through wizards. Why can’t I log in?
4 votes -
I can´t instal mtg arena
I can´t instal mtg arena passed 13/03/2020
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UTC_Log - 09-20-2020 12.35.48.log 55 KB -
UTC_Log - 09-20-2020 12.47.23.log 22 KB -
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UTC_Log - 06-26-2020 02.32.51.log 163 KB -
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840 votes -
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Midweek magic cannot change or edit deck
This week's midweek magic does not allow me to switch decks or edit my deck.
8 votes -
Historic Brawl Alchemy Deckbuilding glitch
I'm currently unable to change out the old version of Goldspan Dragon with the Alchemy version in my Historic Brawl deck. It won't let me remove the card, I can add the Alchemy version and make it 101 cards for some reason which then makes it invalid.
Changing cosmetics on it doesn't work like suggested previously, nor does changing the format of the deck to one thing then back to another.10 votes -
resolution
The intermediate resolution between 1920x1080 and 1600x900 that I used before the update is no longer available, is it something definitive?
12 votes -
Crashes on Samsung Tablet when you rotate your tablet
- Give us the steps to reproduce the bug Rotate Tablet while game/app is loaded
Note which platform you’re using Android
Enter the actual results you’re experiencing When you move the tablet the app restarts or closes
Enter the expected results of the feature The screen should not try and rotate
Add any relevant screenshots/videos
If you found a workaround, please add workaround steps. Turn off auto rotate
3 votes -
after the most recent update, my mobile client keeps crashing when I try to open it
this is a big problem because I got the game to play on the go
4 votes -
Resume draft panel showing up when not in a draft
Panel showing "Premier Draft New Capenna" with resume button shows up when selecting play despite not currently being in a draft.
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1 vote -
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No rank
I've been playing ranked games for a weeks and the game is still suggesting I "play my first ranked game"
Still have no rank.20 votes -
Bug
Moblie Arena Login in Error Arena shutsdown and logs you out when attempting to log back in Arena says invalid ID or Password
4 votes -
iphone 8
Se cierra el juego la segunda vez que lo abro.
Después de la actualización, cuando abro el juego se cierra.
He desinstalado la app, vuelto a instalar y la primera vez funciona, luego ya no... he borrado caché, y reiniciado el móvil y todos los pasos que recomiendan en FAQ. Por los comentarios veo que le pasa a mas personas. Saludos.4 votes -
old border land artist bug
The artist credits for old border lands are currently escaping the bounds of their cards, and doing their own thing.
4 votes -
Can’t check card on iPad
Couldn’t check opponent’s card.
Couldn’t select it for my card ability. iPad reacted like there was nothing there.
Card hunted nightmare .
iPad Pro.
Can’t add screenshot from the iPad.20 votes -
Authentication Failed - Attach failed to drop other attach
When I attempt to login, I get an error screen with "Unable to Login; Authentication Failed; Attach failed to drop other attach" message. Also happens when I try to login on my phone. All the MTG Arena status categories list operational. I was able to play this morning just fine before the update, but after the update the issue started occurring. I have:
Restarted my computer
Restarted my router
Flushed DNS
Uninstalled and re-installedNothing has worked yet. Please let me know if there is a fix for this issue.
8 votes -
Friends list
Friends list is not showing my friends. I’ve tried re-adding them and reinstalled the game but still hasn’t worked
55 votes -
MTG Arena hangs when trying to exit game (only happens when run from Epic Games launcher)
MTG Arena shouldn't hang when I'm done playing! Has been happening constantly since updating the Epic game launcher last week. When running MTGA.exe directly from the install location, the issue doesn't occur, so it seems to be related to the EGS launcher.
NOTE: other games launched from EGS do not have any such issue...Windows 10 Pro, Ryzen 5600, 32GB RAM, NVidia 3060ti
9 votes -
Card Selection disappeared during Premier Draft
In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).
I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…
55 votes -
Sign in bug
For some reason when I sign in. Put in my email and password. It keeps returning me to the sign in page. Even though I know my email and password are correct. 100%. It just keeps kicking me back out to the sign in page
11 votes -
Player Ranking (Constructed) does not seem to be updating I've played at least 20 games since Jan 1, ranking has not updated
Player Ranking (Constructed) does not seem to be updating I've played at least 20 games since Jan 1, ranking has not Changed, and medallion still has an exclamation point on the Graphic like it is obviously broken.
7 votes
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