MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Victory/Defeat Screen

    The victory/Defeat Screen hangs without letting you interact for too long

    9 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Not getting correct daily quest XP and coins

    This bug happens when I refresh a daily quest. If the quest reward is 500 XP/coins, and I refresh and get a quest with a 750 XP/coin reward, I only receive the 500 XP/coins. Defeats the purpose of refreshing.

    12 votes

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  3. can't skip tutorial

    can't skip tutorial.... this bug sucks

    7 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Android login/pw auto fill doesnt work

    Option appears for google to auto fill username and password, but the app simply doesn't accept it, and leaves the PW field blank.

    3 votes

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  5. New (purchased) card styles not showing up

    Hello,

    I bought the following card styles from the store today (Sunday, 9/27/2020):

    • Dirge Bat
    • Sea-Dasher Octopus
    • Dreamtail Heron
    • Massacre Wurm

    When i view my deck under Decks, I can see them.

    However, during gameplay, I still see the original card style.

    Has this problem been reported by others?

    Hope to hear from you.

    10 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. free deck missing

    Completed the 'earn a new deck' challenge today (would be my sixth time after starting), but the new deck didn't show up. Have quit/restarted the program a few times through the day to no avail. Quest now says "Earn a new deck tomorrow!"

    9 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Unreadable card for all cards

    Card text, except for (some?) keywords, is replaced with square boxes. Same for gold/gem count. Android/OnePlus 8 Pro. I've reinstalled, verified, updated with no change, and it's been like this since the last major patch.

    2 votes

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  8. Add sort option for deck selection

    I spend way too much time scrolling through the seemingly randomized deck list when selecting a deck for a match.

    Would it be that difficult to persist the sorting you select in the deck creation dialog or allow a sort option in the deck select dialog?

    7 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. game does not boot "Retrieving asset manifest" message

    I am a mac user and am currently unable to play. whenever I boot the game, i immediately see the message "Retrieving asset manifest" then the game never loads. Nothing happens.

    4 votes

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  10. iOS App freezes when connection issues appear and you close the App and return To the homescreen and then the complete iOS freezes.

    fix those iOS freezes, when closing the App and returning to the home screen, when game is stuck at reconnect issues

    2 votes

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  11. Inscription of Ruin

    Inscription of Ruin
    this card is not able to return target creature !

    2 votes

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  12. Arena is stuck on "Retrieving asset manifest" on Mac

    After yesterday's system maintenance, I cannot get any of my mac machines to get beyond the "Retrieving asset manifest" screen on Arena. I have tried deleting and re-installing Arena with the same result.

    I don't know of any workaround, I'd be happy to try a workaround to get this working.

    Thanks in advance.

    4 votes

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  13. Friendslist bug

    The iOS version is having a bug with its friendslist saying that I have no friends when there are friends I have added and when I go to computer they are there. I don’t have a clue to work around this and hopefully it’s fixed fast and efficiently. Thank you.

    2 votes

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  14. ストリクスヘイヴンでの不具合

    シルバークイルの口封じをプレイした際に指定したいカード名を検索しても検索結果が表示されない不具合が発生しました。何を入力してもカード名が表示されないまま時間の警告が出て仕方なく一覧から適当なカードを選びましたがその行為のせいでゲームに負けてしまいました。

    2 votes

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  15. limited wins not being recorded

    I have not recorded a win in limited since the beginning of this league. I have played 4 limited events with none of my limited wins showing up in my profile.

    2 votes

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  16. black screen with cursor

    After the update I'm getting a black screen just with the cursor.

    Killing the app and starting it again seems to prompt a recover interface and check assets. But after that is done, the black screen starts again.

    Most of the errors are related to:

    [1076] No mesh data available for mesh sftorusknot on particle system Up_Whirls. Make sure Read/Write Enabled is set in the importer to work on the particle system renderer

    13 votes

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  17. Crystal Sound Effects in the Ikoria Map not Properly Playing

    Breaking the two rocks at the sides of the Ikoria arena are supposed to produce crystal sound effects when the crystals are revealed. They instead produce the same breaking sound effect even after breaking the rocks.

    2 votes

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  18. Liste d’amis ne fonctionne plus

    Bonjour. Depuis quelques jours, moi et plusieurs de mes amis avons remarqué que notre liste d’amis sur iOS étais devenue vide et l’envoi de nouvelles demande n’a aucun effet.

    2 votes

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  19. Unable to select deck for play mode

    After deleting the deck I had played in Standard Ranked last, I can no longer select a deck to play. When I click on the "Select Deck" button, it takes me to the deck editor, with no option to play.

    10 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Android, with 30 cards in hand, they are too small

    Hello,

    On the android app,
    I play "peer into the abyss",
    I have now 30 cards in hand,
    At end of turn i have to discard to keep 7 cards
    => I am unable to select card to discards, it is way too small ! I can't select the good ones. The timer runs out.

    3 votes

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