MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Stack blocks planeswalkers crom targeting in current UI

    During last 2 matches i was unable to target my planeswalker with spells due to the current stack blocking them from targeting, perhaps add a button to hide current stack from view?

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Friend Challange

    Whenever I try to challange my friends in arena all decks are labeled as unusable even if they fit the 60 card format or brawl format. All of the decks that are standard, historic or other 60 card decks for friend challanges are circled in red but none of them work. It works if we direct challange but otherwise all decks are considered unelligable for challanges.

    2 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Consistent lag with good connectivity

    Consistent lag despite solid internet connection. Makes the game unplayable and unenjoyable. Logged in for first time in a month or two and the lag isn't getting better

    7 votes

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  4. 3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  5. waiting for the server

    waiting for the server

    stuck for days now in "waiting for the server" screen, even after new installation the problem occures.

    49 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. "Friend Challenge Exists" problem

    Cannot issue a Friends Challenge due to erroneous "Friends Challenge Exists". Have tried exiting Arena and restarting it, have also flushed dns per the instructions here. Both me and my friend are getting the same "Friends Challenge Exists" screen, which cancels the new challenge.
    Also tried issuing a Direct Challenge, but my friend never received the Challenge, and likewise his Direct Challenge to me was never received.

    4 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Mouse clicks are unreliable on Mac

    I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…

    50 votes

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    25 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Friends gone!

    It was nice of Wizards to respond to the issues that accompanied the Strixhaven client update so quickly with the 4/19 hotfix. However, when I just opened the client for the first time after downloading the update, although my quests and friend icon are back, when I enter the friends list, my friends are gone! I had two friends already before for the update...now my list is blank! What happened?!

    5 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Changing art on "deck box" not working with card styles

    Just tried to use art from recently acquired card style to decorate a deck box. The change seemed to take, but upon closing the deck file the art displayed on the Decks Page was the regular art instead of the style, in this case Halvor, also when the deck file is re-opened the image on the in-file box reverted to the regular art. I confirmed that this is also the case for another special card style. Since the whole point of card styles is to enjoy the cool alt art, the status quo which prevents it from being displayed on…

    9 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Graphical Error Spontaneous Resizing of Game Window in Fullscreen

    Spontaneous Resizing of Client Window in Fullscreen Mode
    when playing the game occasional the game will freeze/ experience a lag spike before resizing the game window. objects in the window remain full sized and crowd the screen. a workaround for this is to open the graphics menu which causes the graphics to reset to normal however the game will continue to lag and even repeat the action sometimes crashing or forcing me out of the game as the round timer timeouts before the lag stops or graphics are displayed properly again.

    3 votes

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  11. Game stuck at match draw screen

    Got back from the bathroom during the matchmaking and returned to the game completely stuck at match draw screen, the options menu wouldn't open and I don't think the hands even got to be drawn.

    PC, Ryzen 5 1600, RX 570, W10 100% up to date, Radeon Adrenalin 20.12.1 WHQL

    10 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  12. フレンド機能が使えない、指名対戦もできない。

    友人にフレンド申請し相手は表示されるのにこちらは表示されず、向こうはチャット送ってもこちらはフレンドに名前も無くチャットも届かず。
    指名対戦してみてもできなく残念です。

    7 votes

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  13. Quests, XP progress, Friends online, Direct challenges no appearing

    None of the daily quests / progress show at all. I cannot see any friends online or receive any direct challenges from them

    8 votes

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  14. Connection Lost

    I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server

    35 votes

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  15. I cannot add friends or see friend requests from others.

    I have tried entering my friends’ emails and account names with 5 digit numbers. They never receive a friend request. They have sent me numerous requests and I never see them.

    6 votes

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  16. Scrolling on iOS while choosing a target is impossible

    Had to target a creature pre-combat and my intended target was offscreen. I tried to scroll across the battlefield to the one I wanted and I registered the creature I tapped when I started scrolling as the target. It was a critical turn and I lost a game I would have otherwise won in my draft, feels like a huge bummer since I hit 3 losses early as a result.

    I did my due diligence and looked for any other way to scroll across the battlefield, and as far as I can tell there isn’t one. I’m not sure if…

    5 votes

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  17. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    2 votes

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  18. Brawl decks not selectable

    On PC Arena, when trying to challenge a friend to Brawl, our brawl decks are not selectable, only our standard decks.

    27 votes

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  19. Ui dissapearance, cant duel my friend

    Ui for quest and mastery has dissapeared once they are completed, as well as the social interface on the bottom left. Furthermore as soon as it happens, my friends are unable to challange me to a match and the same goes the other way, even using the direct challange option. I would love to be able to play with my friend again as we both just started and enjoy learning together. i litteraly have to purposely avoid certain decks to not finish the quests and be able to duel my friend

    7 votes

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  20. States I'm offline and doesn't show friends icon or quests on account

    Please fix. I can't play with or message friends, see if I'm able to do quests or what quests are up. I have restarted the game and even went to the extent of reinstalling the game.

    5 votes

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