MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Friends missing on friends list

    Friends on my friends list disappeared about 2 weeks ago. They can see me but I can’t see them

    4 votes

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  2. CANT LOG

    it keep giving me problem to connect ... never the same.. once is cant connect to server, cant connect to this account, cant authentify that is my account, failed login, no data... etc etc.

    6 votes

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  3. 5 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Peer into Abyss, card Display is broken.

    Peer into the abyss gives an impossible asinine display when I have 100 cards in my hand (I have a larger deck). It is impossible to click on the cards. They need to be dealt with differently when you're talking about so many cards.

    The interface is impossible and asinine so far as I'm concerned. Peer into Abyss would otherwise be useful but with the current interface, it's a fool's errand to discard the correct cards and save the others. It's impossible and a waste of both players time when you're talking about a large deck; even otherwise is hard…

    15 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Orb of Dragonkind colors move

    Orb of Dragonkind will shuffle the colors after you pick the first one, if you're manually selecting them. When you click the orb and select to choose two colors, and after you select the first color, it will rotate and move where all the colors are on the wheel. This makes it extremely easy for the user to select the wrong color, either by quickly clicking the color they want twice and it changing to a different color under their cursor after the first selection, or what happened to me, where I was manually going to select red and blue…

    2 votes

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  6. Friendlist is always offline

    I am constantly offline, I am unable to receive notifications from friends and can't see any of my friends online and all I can do is issue direct challenges to my friends

    3 votes

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  7. Friends list is black

    My friend's list has been blank for 3-4 weeks. I can't see my friends that are online or offline. Also, I can't select offline. I can choose to be Busy though

    2 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. BRAWL DECKS IN ARENA STANDARD AND NOT BRAWL WHEN FRIEND CHALLENGES. PC.

    PC ARENA: WHEN YOU SELECT A FRIEND TO CHALLENGE, AND SET IT TO A BRAWL GAME, THE DECK SELECTION IS -STANDARD- FORMAT AND NOT -BRAWL- FORMAT. I DO NOT PLAY STANDARD, SO THIS RUINS THE ALREADY DECK-RIGGED EXPERIENCE. SIDENOTE: SEEMS A BIT SUSPECT WHEN YOU PLAY AGAINST THE SAME PERSON TWICE IN A ROW EVERY DAY WITH THREE PEOPLE "RANDOMLY". FIX THIS. PLAYING WITH REAL PEOPLE IS BETTER THAN THE BOTS YOU MAKE US PLAY WITH.

    17 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Frequent Mac crashes

    Mac client won't stop crashing. Happens everyday

    26 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. No rank gain

    i won twice in a row (two different players) BO3 only 1 game played each because opponents scouped after game1. however i didnt rank up n am still stuck at the bottom or silver 3 please fix

    17 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Daily Quest not refreshing

    When I log in after the reset every day this third daily quest doesn't refresh and keeps telling me to come back tomorrow. It says I can only have 3 daily quests and I, currently, only have 2 because this isn't showing up.

    24 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Crazy idea, but, how about the feedback section actually letting you give feedback.

    As above. Instead of an endless loop of use to no one, how about letting the feedback form actually exist. Seems like it's in exile like the shuffler is.

    7 votes

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  13. can't skip tutorial

    can't skip tutorial.... this bug sucks

    8 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Fullscreen disabled on non 16:9 resolution, regardless of screen resolution selected (Mac)

    macOS Catalina Version 10.15.5
    MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
    Processor: 2.9 GHz Dual-Core Intel Core i5
    Memory: 8 GB
    Graphics: Intel Iris Graphics 550

    31 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Client Outdated (Mobile)

    After opening but before logging into the game I was told to exit the game as "my client was outdated"

    5 votes

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  16. Bug with selecting spell options on the iPad touchscreen

    I have the problem that i can‘t activate spells on the right side of the Touchscreen. That often occures the spells with 3 options are casted.

    3 votes

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  17. Cant play/ add friends on mobile

    Appear offline to existing friends. And cant send out requests.

    3 votes

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  18. Friends List shows offline and I cannot make it online... Friends disappeared. It is same on both pc and on mobile

    I don't know how it happened but server insists that I am offline when I am not. I cannot make it online, and I cannot add new friends. Direct challenge works but I cannot see my friends list. What should I do?

    3 votes

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  19. Unable To Replay Color Challenges

    I don't see anything at the top of the screen that says "Learn More."

    Just to play again I had to create a new email and download about a gigabyte to another computer.
    My internet is metered, so I would prefer not to do that again.

    I would rather have just one account on one computer and be able to retry the tutorials.

    I think I have explored all the settings screens, but I did not see anything about replay.

    2 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Mac client screen size is tiny and does not scale

    It has always bugged me that I cannot make the client full screen on my Mac for quite some time. Today, 11/1/2020, the screen size was only about 4-5" wide and could not scale up. It is unplayable this small.

    8 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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