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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1546 results found

  1. Card banned that shouldn't be banned?

    Having an issue where cards that aren't restricted or banned are suddenly unplayable in standard. I checked to see if there had been any changes. It just seems weirdly arbitrary?

    1 vote

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  2. 1 vote

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  3. Gameplay Modes Gone

    Opened up Arena and all gameplay modes had disappeared replaced with the image attached.

    1 vote

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  4. 124 votes

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    34 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. reward for the quests not obtained

    After doing my quests, the quests disappeared but the gold never appeared in my account. 2 x 500 g .

    1 vote

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  6. Level up indicator bug

    I’ve noticed that when you end up with exactly the number of mastery XP needed to level up, the system will give you your rewards correctly. But then the next time you earn any XP, you’ll get a visual “Level Up” indicator in the bottom corner. I think someone mixed up “greater than” and “greater than or equal to” in the “Level Up” VFX code.

    I’m playing on IOS.

    1 vote

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  7. No friend request working!

    I send a request, or ask for a friend request, and nothing is happening on either end. Problem is repeatable across 3 accounts and multiple computers.

    I even sent my primary account a friend request from my secondary account, and it has never appeared!

    105 votes

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    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. No Brawl With Friends (Bug)

    1) When I go to play brawl as a direct challenge with my friends, it only allows us to select standard decks and then proceeds to not let us play. We can only play in standard now.
    2) Using PC
    3) Unable to play brawl with friends
    4) Have been able to play brawl with friends before the last update
    5) Screenshot included
    6) No workaround yet

    7 votes

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  9. Closing Statement still broken

    Black/White card “Closing Statement” does not work. Says it can be cast for a reduced cost during the end step, but only can be cast for the full cost at any time. Could not be cast at end step when I did not have enough mana for the full cost, and when I did have the mana it used all of it anyways. I’ve seen a thread that says this has been a problem all year.

    1 vote

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  10. обнаружена ошибка данных

    При входе в игру выдает: "Обнаружена ошибка данных"

    1 vote

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  11. The "go back" arrow at the bottom of deck selection screen has a white square around it

    The "go back" arrow at the bottom of the deck selection screen has a white square around /behind it as if the alpha / transparency was not set for this object or a placeholder image was used instead.
    This can be observed at any deck selection screen, including the "Inspect Event Decks" for the current event.

    1 vote

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  12. Make it more clear if you're playing Ranked or not

    Arena seems to randomly reset your play settings to unranked every now and then, or after updates, and I only just noticed that pretty much all my games for the last two weeks have been unranked and contributing nothing (as a sidenote, these matches were noticeably lower quality compared to normal ranked games to the point where I thought something was broken in the matchmaking).

    I was actually starting to get a depressed feeling wondering why I was still where the rank reset dumped me. Were my decks that bad at ranking up? No, it just turns out this got…

    2 votes

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  13. Ninjitsu Rules Clarification

    The rules text for ninjitsu is incorrect when you hover over cards with ninjitsu. The text reads that the creature being replaced returns "to hand." It should read "to owner's hand." I personally never used the ninjitsu ability before NEO came out and did not know this fact. I just used a ninjitsu ability on a creature that I had taken from my opponent and it returned to my hand. I had to go confirm this with the comprehensive rules and found that it was correct under rule 702.49 but I would not have made that choice had it been…

    1 vote

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  14. 2 votes

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  15. Did not advance mastery level when gained 1000 xp

    Got 1000 xp from a daily quest (750) and first win of the day (250) and my mastery level did no go up. Not sure if got any experience at all...

    2 votes

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  16. Crashing

    the game crash when I launch a standard game

    2 votes

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  17. freeze

    My PC(This game)always freezing when I lost and when I win nothing happens

    2 votes

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  18. draft rewards not appearing

    I just finished my draft and my packs are nowhere to be found even though i received the gems

    2 votes

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  19. Mythic Wildcard Missing.

    Hi there, I'm almost certain I had 4 Mythic Wildcards already. I've reached another step in Mastery that would give me another one. But the count is still 4. It's the second time I'm having this unconfortable feeling I'm being screwed. Could you have a look please? Thanksand stay safe. trokoshea

    1 vote

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  20. Loss due to lost connection

    Because of a heavy rain my internet connection was unstable, the game noticed I had dropped, I tried to reconnect but lost the match because of the timer during an event match that I was winning. That should have been a draw or at least not count on the losses score.

    1 vote

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