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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1556 results found

  1. Vehicles on iOS non-crewable

    While playing a deck with grease fang and a portable hole plus 9 lands in play my sky sovreign and my parhellion II both went and stacked on top of the portable hole in the bottom right. Even though they were highlighted as crewable they were not clickable even though I had a greasefang untapped in play. This caused me to lose the match. It seems like for some reason the UI decided to stack the vehicles with the other artifact (portable hole) and then had it become unclickable.

    1 vote

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  2. loading initial scene loop

    After downloading the latest update, I am consistently stuck on the loading screen and once it reaches "loading initial scene", it gets stuck. I can alt tab out and close the game but I haven't been able to log on at all since the update earlier this week. I tried everything including the DNS flush steps.

    4 votes

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  3. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    158 votes

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    108 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Client Freezes on MacOS Big Sur

    After the Big Sur update of MacOS the MTGA client is a lot less stable. Strange polygons/artefacts appear on screen for a split second, sometimes the same happens with cards. But the main issue is that the MTGA client freezes in the middle of gameplay. After quickly restarting to finish the game this often happens again and again, resulting in a lot of lost games.

    This happens on a 2019 16" MacBook Pro running MacOS Big Sur 11.0.1 (20B29) and the latest MTGA (file version 1.1401.0)

    There is a Reddit post here with people experiencing similar issues:
    https://www.reddit.com/r/MagicArena/comments/jx9djt/mtg_arena_locking_up_on_macos_big_sur/

    27 votes

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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Stack clearing without prompting for a response. (Creature spell resolving before a response can be made)

    Match in log.

    Opponent cast's a creature spell with Cathar's Crusade on the board.
    I control a Outland Liberator. Waited until their turn for a creature to be cast to destroy Cathar's Crusade while the creature was on the stack.

    INSTEAD, creature spell force resolved and ETB to procced for Crusade instead of allowing me to properly use Outland Liberator's sacrifice mechanic. No prompt given, do not pass go, do not collect $200...

    Please fix your stack and priority mechanics. Organizing the stack based on player priority is a huge function of play that needs to be properly addressed.

    2 votes

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  6. Deck upgrade in Color Challenge was skipped

    I beat the first battle in Color Challenge and while at the screen where I can click on the orange "add to deck" button to add the two new cards to my deck, I turned my cellphone screen off to talk to someone. When I came back, the game had to be loaded again, that battle was marked as beaten on the Color Challenge progression bar, but the two cards weren't in the deck, and there's no option to add them later. The lack of the two upgrade cards is making the later fights in the challenge a lot harder.…

    1 vote

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  7. Asset Loading Error

    When i start up arena it starts me as logged out. Goes through a wait screen and on arrival to Home Page. Assets are completely out of wack. Fully deadlocks when going to open new packs. Planeswalkers showing up as variable names without the value, art abilities or counters showing. Wont allow me to build a draft deck no matter what i do to save and exit . it doesnt save, asks me to rename the deck because the name "draft deck" has already been taken. I am on Windows. Connection to internet is good. I have been connecting and…

    2 votes

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  8. Your customer service platform is trash.

    Can't log in to my account, it just keeps bouncing me to the log in page, can't get to any sort of a contact form on the support site, it just keeps bouncing me back and forth to the report a bug section. Here's the bug, your customer service sucks and make it easier to contact instead a person instead of just a laundry list of troubleshooting methods.

    4 votes

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  9. Error when switching decks is happening to me too. I identified that the error is in the card "Demilich" that it is not possible to remove

    Error when switching decks is happening to me too. I identified that the error is in the card "Demilich" that it is not possible to remove from the deck in question. The card type has changed and no longer exists in the pool.

    2 votes

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  10. Orge-Head Helm Still Equipped As A Creature

    The opponent reconfigured Orge-head helm to a crewed Prodigy's Prototype. After his turned ended the UI displayed Orge-head helm still equipped to the Prototype. I was behind so I didn't attack and during his turn it still displayed as equipped when the Prototype was a vehicle, after it was crewed but when he attacked all the orge-head helm appeared to un-configure and attack as a separate creature as well. Looking up the rules apparently the helmet should have become a creature again after the Prototype was no longer a creature but the UI showed it as equipped until it took…

    1 vote

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  11. bug

    i have a bug in the lobby for changing deck, i cant switch with an another deck, my game crash

    1 vote

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  12. I don’t have constructed or limited ranks.

    My rank stopped changing after the major update in December 2021. Now it just shows exclamation marks instead of a tank.

    1 vote

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  13. Daily Challenge No Progress

    I had three daily challenges and had no trouble completing two of them. Then for my last one to complete (Kill 15 of my opponents creatures) I suddenly stopped getting any progress and was stuck on 9/15 despite how many creatures I killed (and yes I killed them, I did not exile and they were not sacrificed - they were killed either with burn spells or in combat). I was playing in Ranked Play so these kills should have counted.

    1 vote

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  14. Black Screen w Cursor

    Black screen with cursor from five months ago seems to be back. Every time I log in I get the same black screen with sound but nothing else. I have re-installed the game twice, once using epic and once using the normal publisher, I have updated my graphics drivers and changed my windows. I have tried every past fix I could find nothing works.

    6 votes

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  15. Gold has stopped increasing

    I no longer receive gold from quests or daily win rewards.

    2 votes

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  16. Junji, The Midnight Sky & Evolving Wilds Card Style Issue

    I purchased the 'No Border, Full-Art' "Junji, The Midnight Sky" and the 'D&D' "Evolving Wilds " Alternate art and neither show up during matches. It shows the correct art in-deck, but in-game the default versions of the cards are displayed even though I spent 4,000 Gold on Junji and 200 Gems on the Evolving Wilds.

    1 vote

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  17. Arena keeps getting alt-tabed

    Arena crashed and upon restarting every time I clicked on it, it kept being swapped (the same thing that happens when you press alt+tab) to the a different program. I'm playing on mac and full screen.

    1 vote

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  18. crash viewing mastery pass (Mac client)

    While viewing the Mastery Pass in the mac client the client suddenly crashed (crash report enclosed). I was paging through the mastery levels, but not sure if using the arrow to see previous levels or mouse gesture.

    2 votes

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  19. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    5 votes

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  20. Play button interface is extremely confusing

    At first I was excited by the new design of the Play button interface, but the more I use it the more confusing it becomes. I've wasted probably a dozen or more games because somehow I keep ending up in Play mode when I want to play Ranked. It's also very annoying that the game client often forgets which deck I last played (e.g. play Historic and it forgets my last Alchemy deck).

    This reddit thread explains it all pretty well: https://www.reddit.com/r/MagicArena/comments/rdhr90/can_we_talk_a_minute_about_new_nightmare_in_form/

    1 vote

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