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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1728 results found

  1. Weird white screen after playing a game

    After I played a game the screen overlay just turned like this and it won’t go back.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  2. Missing textures

    Textures missing on home page

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  3. Have an option to remove Sparky altogether.

    I don't know how you manage to get sparky bugged so often when it should be "Sparky voice is 0, if it is played, set it to 1, if it is 1, don't play it," but yet it happens so often, you'd think you'd have a hotfix ready each time it happens. But since you don't, you should add an option under settings to just completely remove sparky from playing, or at the very least, mute her whenever she plays. No one except new players need her, so there is no reason not to just let us avoid ever seeing…

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  4. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,465 votes

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    763 comments  ·  User Interface  ·  Admin →
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  5. Chandra, Hope's Beacon

    I'm playing on Android.

    When Chandra, Hope's Beacon's +2 is activated, the mana color selection wheel is partly behind the edge of the collapsed card making selecting blue mana impossible.

    19 votes

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    9 comments  ·  User Interface  ·  Admin →
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  6. connection

    Improve server connection, because the app lost its connection even if I'm connected to wifi or if my phone has 4G.
    I've been disconnected too many times during a match without a reason.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  7. Add option to remove planeswalkers speeches

    I would be nice if you could toggle off the cringe speeches that the planeswalkers say when they enter and leave the battlefield. I find they annoying the same as the pets that people use, but those can you atleast disable to make them less annoying.

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  8. Bug: Cards are incorrectly marked "First" when opening packs

    Cards are incorrectly marked "First" after opening packs. As an example the first screen shot where several cards are indicated being the first copy, but which are actually the third and fourth copy. This is evident when checking the inventory screen, where they are also marked "New" although the card was already in the collection and only the quantity changed. See second screen shot.

    6 votes

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    0 comments  ·  User Interface  ·  Admin →
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  9. MTGA freezing and lagging after update immediately afer clicking play on MacOS

    After the latest update, after starting MTGA, everything seems to load normally and the home screen is shown. Immediately after clicking "Play" it begins to freeze and lag. This also happens when trying to access Decks or one of the upper menu items. The freezing and lagging renders the program basically unusable and restarting/reinstalling does not resolve the issue. It seems to be animation related as it lags between each frame of the menu animations.

    Apple M1 Pro
    Sonoma 14.2.1

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  10. Trampas en clasificatorias

    Me parece vergonzoso que jugando a clasificatoria histórico entre con 60 cartas i tenga que ver como tramposos con mazos de más de 200 cartas si pueden jugar y joderte tu clasificación me da mucha rabia llevo muchos años jugando y no hacéis nada para resolver este problema ay gente que nos tomamos el juego en serio y esto es de escoria de jugadores es imposible casi ganar con un mazo de 60 a un jugador que vosotros permitís que juegue con una cantidad de cartas absurda gracias y de verdad si queréis una idea po er algún sistema para…

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  11. cards staying hoving over the field

    In my last game one of the instants I played went onto the stack but then stayed there the rest of the game, hovering over the field even as we continued playing, instead of going to the graveyard. It stayed there for several more turns.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  12. Mastery pass 70+ reward missing

    Mastery pass lvl 70+ uncommon card are not granted on PC. Or at least, they do not appear on the rewards screen post match. They didn't appear in the collection as new card nearther. That is why i thing they are juste not granted.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  13. Stuck in timeout when trying to log-in

    The game kicked me out during a draft and now it refuses to let me log back in.
    Keeps returning authentication error and showing a time-out message or gets stuck in "waiting for connection" / connecting to the server.

    8 votes

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    1 comment  ·  User Interface  ·  Admin →
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  14. An unexpected error occurred (error code -1)

    When attempting to login to MTG Arena I am greeted with the following:
    An unexpected error occurred (error code: -1).

    Platform is PC
    Unable to login
    Expect to be able to login

    Note: I erased the associated email address in the attached screenshot before screenshotting, but I received the error message when attempting to login with email/password

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  15. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    972 votes

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    480 comments  ·  User Interface  ·  Admin →
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  16. Dwayne crashing my game

    I bought the Dwayne companion yesterday and now every time i open the companion tab or enter a match the game instantly crashes and closes.

    2 votes

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  17. Undergrowth Display Error

    Cards with the "undergrowth" keyword are not displaying properly in the user interface. The client counts creatures with Disguise in the graveyard twice, leading to a higher number. For example, in my latest draft I cast Necrotic Wound on my opponents 6/5 creature. The UI displayed 6, indicating that the creature would get -6/-6 and kill it. However, the creature only got -4/-4 because I had two Disguise creatures in the graveyard. This directly led to me losing the game because I couldn't stabilize with a 6/5 on board.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  18. Visual bugs (sleeves etc.)

    Hi there!

    After a recent update I have started to experience several visual bugs. In matches, sleeves are not shown correctly and cards on the stack have a black background making the text less readable. The sleeve issue also exist in the store.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  19. UI completely bugged

    I honestly have no clue what is happening. As soon as a +1/+1 counter is put on anything, the card appears to get a billion of them, and the stack begins to never clear from the screen, and the board is frozen in whatever state it was in. In the attached example I have a ginger brute cast and on the battlefield, and I am attempting to activate the hoverbikes crew, even though it appears to be a creature (it is not a creature at that point, but it shows up that way). Oh, and that urabrask was cast last…

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  20. 2000 gold

    There was an Oops! Pardon the Goblins message saying I would get 2000 gold, but then I never got the gold.

    12 votes

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    11 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues