MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1547 results found
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Error code 2
I am getting error code 2 on login after several reinstall attempts. Same error code
15 votes -
Resolution Bug
Resolution Bug on Mac OS
44 votes -
Cant login
Cant login as it cannot authorize my login
85 votes -
Arena crashes at launch
My Arena did crash while i was ingame and now it cant start anymore.
Nothing works it just doesnt react when i try to start it.
already restarted reinstalled whats going on.
playing on high end pc and i play since beta and never had this problem6 votes -
crash each time I exit
I cant' close the game normally.
Uninstall and reinstall did not fix anything.
The game freeze each time I want to exit (by clicking on the exit button or press Alt F4)/
Windows says each time "programm not respond" and I have to "end task"
Very ennoying
32 votes -
Verificando partidas ativas
Já faz dois dias que meu jogo não abre e só fica na tela com a informação de "verificando partidas ativas". Quero jogar e não consigo
15 votes -
App won’t load on my iphone
After latest update for SNC, the app won’t load. I’ve deleted the app and reinstalled multiple time and it only works the first time. If I close the app and try to open it the screen goes black and the goes back to the Home Screen. I’ve tried all the troubleshooting on the mobile performance issues and crashes and none of the worked. IPhone 8 is listed on the supported device list.
15 votes -
no name and stats on cards after update
no name and stats on cards after update
6 votes -
checking for active matches bug
https://mtgarena-support.wizards.com/hc/en-us/requests/2499745
issue not solved, still cannot play the game or load the program to homescreen to deckbuild or change options.
14 votes -
System stucked on "Checking for active matches"
System stucked in this way for days
9 votes -
Screen Resolution
PC
Cant change resolution.
No other options.
Game start in window mode by default no matter how I set it. Edit the reg but the game overwrites when it start.
Was playing 1280x720 before. My monitor is 1024x768 with and hdmi to vga adapter. Never work well, constantly going to one resolution to another between matches. Just entering the config screen solves the issue. I would play in my native resolution, but the cards dont show in a 4:3 aspect ratio.
I find incredible how you manage to broke something new with every update. Just need my screen settings not…36 votes -
Infinite login loop: I log in and the application start loading (gathering local files) to just send me back to the login screen
I'm in an infinite loop, I just login the application starts loading (gathering local files) and I'm again at the login screen.
If you have the same issue, create a new "post" and vote up all the other posts with the login issue!
It is simply ridiculous that on the "Server Status" page is everything "green"!
58 votes -
Screen blocked at "Loading the cards database"
Screen blocked at "Loading the cards database".
Hello.
I played on a PC. Since I've downloaded the update of Wednesday, the 11st of August 2022, I can't load my game. The screen is blocked at "Loading the cards database". How can I deblock it please ? I thank you in advance.
Kind regards.
6 votes -
loading card database
Stuck on loading card database after 8/12 update on PC. updated successfully, played for a half hour or so, closed the app, opened it later, downloaded another update, and now i'm stuck here:
6 votes -
Bug: not getting quest rewards
The last 2 days (3/17/2022 and 3/18/2022) I completed a daily quest that was suppose to reward 750 gold but rewarded nothing. The quest goes away but no usual fanfare of coins/music and the Claim button. Just returns to the Home screen with no quest.
14 votes -
asset error
started a new update and all i get is a reoccurring "asset error detected" over and over
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241 votes -
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Black screen on loading initial screen ipados
Bug. Game does not load. Stuck on a black screen at loading initial scene ipad os 15.4.1
12 votes -
network error
Since today, whenever I want to play I just receive a network error.
This is really annoying. Fix this buggy game!
51 votes -
can't start game
I cannot start the game. When the game gets to "loading initial scene", the application shuts down.
9 votes -
MacBook Pro m1 Pro 16" issues
Arena client minimizes itself when going from main menu into a match as well as when switching from searching for opponent to starting match. There are a few other times where it exits out of full screen and minimizes itself, but I can't recall them at the moment.
Only have one resolution option in Graphics options of Settings menu in match.
Arena client will not load past black screen if opened by clicking Arena icon, can only play game if launched through Epic Game Store.
20 votes
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