MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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775 results found
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Incorrect loss count
Game screen shows 2 losses, while I only lost once so far- see attached log + screenshot of 17lands match record
44 votes -
Given game loss in Arena direct??? Only played one game????
I was given a game loss for no reason for this arena direct?? I only played one game in this I don't know why I now had to drop from the even for no reason???????
3 votes -
Internet drops out for a second and you cannot reconnect to game
I have paid money for gems to be able to participate in events for the new set thunders of outlaw junction.
However, despite being close to winning this particular match, my internet dropped out very briefly.
I reset my modem, logged into Runescape on my side monitor, obviously internet is running fine, but I'm stuck idle in MTGA after "reconnection" and the game won't allow me to make any moves, forcing a loss.
This is honestly unacceptable considering a sealed event costs 2000 gems. It is best of 3 but still that is a substantial sum of money to lose…5 votes -
Premier Drafts still not available
WOE Premier Drafts are still not available despite the Status page saying the issue with them has been resolved
17 votes -
Extra Duplicates of Creatures
With Ghastly Mimicry and Mirror Box on the field, my opponent's enchantments acted like copies of my Mimicry. At my upkeep, I received 3 different token copies of all enchanted creatures, when I should have just received a copy of the creature enchanted by Ghastly Mimicry.
3 votes -
Unable to add crystal grotto to the draft deck
In the recent quick draft for Dominaria United it doesn’t allow me to add the crystal grotto card to the deck, but shows the extended card version
2 votes -
bugs
Hay duiversos bugs como el de la imagen. No se puede cambiar la "deck image", el juego crashea seguido, lo cual me hizo perder un draft.
2 votes -
Starter deck duel permanently stuck as "in progress" even though I've completed the reward track. Please have it go away when completed.
It's really annoying that the starter deck duel always pops back up with a blinking "resume" call to action despite the fact that I've completed the reward track. I would much rather be seeing any other event but the UI prioritizes showing you "in-progress" events so the starter deck duel will constantly be taking up UI space that could be used to show actually time limited events. As a veteran MTGA player I have no desire to ever touch it again. There is no legitimate reason for it to be demanding attention in the UI like this, forever. If I…
2 votes -
Draft ended early
I was on P3P7, and suddenly the draft was over. It was Premier draft OTJ. Can I be refunded for this?
2 votes -
wrong event rewards
In Quick Drafth
At the finish of the evento dont´n won the rewars.
In my case the performance is 5/3, and never own the rewards3 votes -
Snakeskin Veil not working during Quick Draft Outlaws
FIVE TIMES I had the mana and one or two Snakeskin Veils available during battle. All five times, that instant was not an option either before selecting blockers or after selecting blockers. I could have taken out several of his creatures if that had been working, but because they did not work, I lost the game. When I practiced with a similar deck against the bot Sparky, that instant worked fine, but not in the event game. I will upload two screenshots and have many more if you want them. I also upload the log file.
3 votes -
caiu a conexão co o servidor durante o draft
estava no meio da partida e a conexão caiu com o servidor e não consegui reconectar a tempo de continuar a partida mesmo apos varias tentativas.
4 votes -
Metamorph Garruk flip bug
Chromatic Cube bug with metamorhed Garruk, it didnt flip, but bugged out and game resulted in a draw, even though I was way ahead and winning with 3 PW on the battlefield
2 votes -
loss in premium draft
I had a phantom loss in this premium draft on 1/3/2024. I just won a game and returned to the results screen with a 3rd loss and the highlighted claim button.
8 votes -
draft game counted as a loss when my opponent conceded
I was at playing Throne of Eldraine Premier Draft. 6th game (my record was 3-2). My opponent conceded on the 11th turn, and my screen said Victory. I have the game record on 17lands, yet, I was given a loss and the draft screen said I now had 3 losses. I would like (at least) my 4 win prize and another draft. I spent 1500 gems.
18 votes -
Mid-week magic: phantom golden sealed
I just want to say, fantastic, fun and intriguing event that I hope they do again. Great game play with powerful cards. I loved it!
1 vote -
quick draft
My quick draft got stuck on loading screen after the update.
36 votes -
Draft
During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…
14 votes -
Bonus boosters not dropping after Quick Drafts
I've just completed 17 Quick Drafts in a row where I haven't been allocated a bonus booster. The mathematical chance of this occurring is 0.595%. Is the RNG for this broken, or am I just extremely unlucky?
2 votes -
Wrong Lazav image in Jump-In Crimes deck
The Crimes deck pick is showing Lazav, Wearer of Faces (MKM) card image instead of Lazav, Familiar Stranger (OTJ).
3 votes
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