MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
782 results found
-
Game crashes and closes after clicking Premier Draft
I finished my last Premier Draft game and the game crashed when I was about to retrieve my prize, now the Premier Draft continues to show "Resume", but if I click it, the game crashes again, and now I am unable to join Premier Draft events.This happened on PC.While clicking Premier Draft, the game crashes instead of allowing me to start a new one.The game should give the reward for the finished draft and then allow you to begin a new one.No relevant screenshots/videosNo workaround, found.
21 votes -
Connection lost
I cannot play more than 3 times because while im Play, the Connection lost and i losse the game. All the week ist the Same. I Play in Android. My Internet from the Cellphone o wi-fi running good
6 votes -
Game lost for no reason
Hello, I have just lost in the 3rd round of a "traditional standard event" game.
I can't see any reason to have lost this game, neither the time elapsed nor any other effect seems to make me lose.
Attached is a screen of the end of the game:7 votes -
Game freeze during quick draft
The game freeze during quick draft and I can't concede. I had to quite mtga. This make me lost the game and the draft
25 votes -
goblin charbelcher
Goblin charbelcher needs to be removed from the omni draft pool it is an auto win and the only counter play is to have a counter spell in hand in a format with a 3 card hand.
8 votes -
waiting server screen on quick draft
I have a problem, when i want to go to quick draft, i allways have waiting server screen and i m not able to access to the quick draft screen in order to begin a quick draft.
Please find in attached file my log
14 votes -
draft
quick draft disappeared/changed while still playing. Lost what i won, can't even access draft screen to claim prize.
8 votes -
Network Error Unable to join event
Getting "Network Error Unable to join event. Please try again later." for every match I try to play. I have uninstalled once already and there is no change.
35 votes -
Event missing/ended
After the new update was released i opend MTGA and played two games of DMU Premiere Draft wich i already started before. After the two games i closed Arena. After some time i reopend Arena to finish my Premiere Draft (i was 4-2).
After the loading screen there was a prompt that i received 1400 gems and three packs of DMU. Looking through the event tabs, i did not see any DMU events.I hope the events can be returned and i can finish my draft.
13 votes -
Omniscience draft ridiculous
It's common that opponent draw the whole deck in 3 turns, or is plenty of drawing tools in the deck. This event is rigged!!
6 votes -
sealed loss
I just won a game of sealed but it was counted as a loss. I was 1-2 going into the game. This "loss" puts me at 1-3 meaning that I can't play anymore games. I don't know if it is relevant, but my opponent conceded during their second main phase.
9 votes -
Game Crashes during match
game crashes when looking for an opponent during Premiere draft. attempts to restart the program and re-access match in progress does not work. program initializes, finds match in progress, attempts to load game, hangs up and crashes. results in a time out of the match and a match loss. once match is over i am able to relaunch the client without crashing
26 votes -
"View Battlefield" bug in Traditional game sideboarding
"View Battlefield" bug in Traditional game sideboarding
When trying to "view battlefield" in a Traditional match sideboarding screen on mobile. The opponent's deck/deck size, graveyard, exile and hand is inaccessible.
12 votes -
Jump In not showing unpicked packs
I'm not getting unpicked packets when joining Jump In. According to https://magic.wizards.com/en/articles/archive/magic-digital/jump-packets-update-kamigawa-neon-dynasty-2022-02-11,
for your first packet, at least one option will be a packet you've never selected
This happened like 5-10 times with previous releases, but I thought I'd try again now that NEO is out and there are new packets that I've never picked. Instead I was offered Armory, Zombies and Powered Up, all of which I've picked before.
33 votes -
Cancel Premier Draft matchmaking, close client, 30m later had loss
Hello,
- Give us the steps to reproduce the bug
I logged in this morning, went to the DMU Premier Draft I was in with 2-2 record, queued up for a match, waited 5 seconds, and clicked Cancel and closed the client as I had to go do something else right away.
I logged back in ~30m later and went to the draft screen, which said I had a 2-3 record and to Claim Prize.
- Note which platform you’re using (PC, Mac, Android, or iOS)
PC, MTG Arena client: 2022.19.0.4252.952961
- Enter the actual results you’re experiencing
I received a loss after…
10 votes -
Quick draft loss, never played
Was in a quick draft, hit play. Went to loading screen, sat with an unending spinning timer that hid the cancel button. Upon closing and reopening the app, I had one more loss than previously without ever even seeing the match. I'm asking simply for my 750 gems back or 5000 gold as I've been putting a lot of $ into this game and if customer support cannot redeem a honest mistake on their clients end I will happily quit donating my money for drafts.
10 votes -
jump in win not counted
I won a jump in game but did not get the 1 win reward. It did not count towards the daily win either.
20 votes -
Unable to Select Card in Premium Draft
I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.
- Give us the steps to reproduce the bug:
- enter premium draft
- select cards normally until pack 1 pick 6
- drag vampire interloper towards my deck, but then put it back
vampire interloper visually disappears and is unable to be selected or dragged into the deck.
Note which platform you’re using (PC, Mac, Android, or iOS)PC - Version 2021.9.0.3880.888241
Enter the actual results you’re experiencingas a result i was unable to pick…
102 votes -
Draft Win Not Counted
Playing in a Premier Draft event, I won a match and it didn't count the win. The Victory screen displayed and the event win counter was still at 1 instead of moving to 2 wins.
Platform: Windows 10
Attaching game log and screenshot.53 votes -
Quick draft event bug
I can't acces to the Quick draft event on Arena. I've tried it on my phone (Android) and on my laptop (windows). It seems that there is a bug related to the last time I played a Quick draft. It appears 'Resume draft' but I can't acces to the Quick draft main page neither by 'Resume draft' or other way. What can I do?
7 votes
.jpeg){kind=link}
.png){kind=link}
- Don't see your idea?