MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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862 results found
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Traditional Draft Resign
After losing one match in Traditional Best of Three Bloomburrow Draft, I was no longer able to play in the event I drafted for, despite that being only my second match of the three I should have had. I would like to be reimbursed if possible.
2 votes -
Internet drops out for a second and you cannot reconnect to game
I have paid money for gems to be able to participate in events for the new set thunders of outlaw junction.
However, despite being close to winning this particular match, my internet dropped out very briefly.
I reset my modem, logged into Runescape on my side monitor, obviously internet is running fine, but I'm stuck idle in MTGA after "reconnection" and the game won't allow me to make any moves, forcing a loss.
This is honestly unacceptable considering a sealed event costs 2000 gems. It is best of 3 but still that is a substantial sum of money to lose…6 votes -
I won a game and it recorded it as a win and a loss. This was for the Chromatic Cube Draft.
I won a game and it recorded it as a win and a loss. This was for the Chromatic Cube Draft.
3 votes -
Incorrect loss count
Game screen shows 2 losses, while I only lost once so far- see attached log + screenshot of 17lands match record
44 votes -
Given game loss in Arena direct??? Only played one game????
I was given a game loss for no reason for this arena direct?? I only played one game in this I don't know why I now had to drop from the even for no reason???????
3 votes -
Extra Duplicates of Creatures
With Ghastly Mimicry and Mirror Box on the field, my opponent's enchantments acted like copies of my Mimicry. At my upkeep, I received 3 different token copies of all enchanted creatures, when I should have just received a copy of the creature enchanted by Ghastly Mimicry.
3 votes -
Unable to add crystal grotto to the draft deck
In the recent quick draft for Dominaria United it doesn’t allow me to add the crystal grotto card to the deck, but shows the extended card version
2 votes -
Starter deck duel permanently stuck as "in progress" even though I've completed the reward track. Please have it go away when completed.
It's really annoying that the starter deck duel always pops back up with a blinking "resume" call to action despite the fact that I've completed the reward track. I would much rather be seeing any other event but the UI prioritizes showing you "in-progress" events so the starter deck duel will constantly be taking up UI space that could be used to show actually time limited events. As a veteran MTGA player I have no desire to ever touch it again. There is no legitimate reason for it to be demanding attention in the UI like this, forever. If I…
2 votes -
loss in premium draft
I had a phantom loss in this premium draft on 1/3/2024. I just won a game and returned to the results screen with a 3rd loss and the highlighted claim button.
9 votes -
draft game counted as a loss when my opponent conceded
I was at playing Throne of Eldraine Premier Draft. 6th game (my record was 3-2). My opponent conceded on the 11th turn, and my screen said Victory. I have the game record on 17lands, yet, I was given a loss and the draft screen said I now had 3 losses. I would like (at least) my 4 win prize and another draft. I spent 1500 gems.
21 votes -
quick draft
My quick draft got stuck on loading screen after the update.
44 votes -
Metamorph Garruk flip bug
Chromatic Cube bug with metamorhed Garruk, it didnt flip, but bugged out and game resulted in a draw, even though I was way ahead and winning with 3 PW on the battlefield
2 votes -
Draft
During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…
15 votes -
draft does not track wins or losses
In Premier Remix Draft: Artifacts, I keep playing games and they do not get recorded. After every game, victory or defeat, it keeps showing that I'm 0-1. It's cool to get free games, I guess, but my deck is sweet and I would have gotten to 7 wins, but no reward.
4 votes -
Mid-week magic: phantom golden sealed
I just want to say, fantastic, fun and intriguing event that I hope they do again. Great game play with powerful cards. I loved it!
1 vote -
Bonus boosters not dropping after Quick Drafts
I've just completed 17 Quick Drafts in a row where I haven't been allocated a bonus booster. The mathematical chance of this occurring is 0.595%. Is the RNG for this broken, or am I just extremely unlucky?
2 votes -
Wrong Lazav image in Jump-In Crimes deck
The Crimes deck pick is showing Lazav, Wearer of Faces (MKM) card image instead of Lazav, Familiar Stranger (OTJ).
3 votes -
Bug: Repulsive Mutation
I cast Repulsive Mutation, X=1, with an opponent's Topiary Panther on the stack. I had a 3 power creature, and they had 2 mana open. I clicked my creature, clicked the Panther on the stack... and nothing. My opponent paid no mana, there was no red "wub wub wub" notification said the spell couldn't be countered, it simply resolved.
My best guess is what happened is that the client failed to register me clicking on the Topiary Panther and simply... did not warn me, which caused me very directly to lose the game. This shouldn't happen, for multiple reasons.
If…
2 votes -
Color Challenge & Duel Deck Challenge
Color Challenge and Starter Deck Duel Events not showing as complete, even though I have won with all of the duel decks and defeated all of the color challenges. I have tried logging out and logging back in, but it does not work. Please fix this
19 votes -
quick draft loss, never played
Second loss in quick draft, which I never played. I do not want to be eliminated from an event for a "match" that was never played. Please refund or fix, please. Files can't load...
14 votes
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