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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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  7. Connection to server cut off while drafting. Ended up having a bunch of off co9lour cards automatically drafted and my deck was trash .

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    2 votes

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  8. Last win of FDN premier draft not counted

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  11. draft

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    1 vote

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  12. During draft games was sudden waiting for server connection and unable to fix it

    2 votes

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  13. シールドでゲームに勝ったが敗北扱いになる

    シールドで勝利したのに敗北した扱いになっている。

    2 votes

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  14. re-loadable mastery passes

    With Bloomburrow only being 60 days and Duskmourn only being 48 days, and both costing as much as a 90-day mastery pass, you need to allow players to re-load older Mastery passes that they pay for. This is a no-brainer. Halo infinite does it and it'll incentivize players to buy more mastery passes if they know they won't lose out on content they spent money to get.

    2 votes

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  15. Draft tokens bugged for Premier Duskmourne draft?

    I used a draft token to enter Premier Duskmourne draft and Arena keeps freezing/crashing on the "waiting to seat players" screen. I was able to enter the Ixalan quickdraft so im assuming its just the draft token for premier and not drafting in general that is the problem.

    2 votes

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  16. lost without loosing

    Quickdraft: 2 times it happened, that during the initial phase where you decide to mulligan or take the hand the game faded into a blackscreen and
    went back to the main menu and I got awarded a loss for this game, why ?

    1 vote

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  17. Even if I win, my rank doesn't advance.

    Even if I win, my rank doesn't change, which is disappointing.

    1 vote

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  18. Never connected with my Premier Drraft

    Tonight 11/30 I tried to connect to a premier draft. I did not. I saw the loading draft, we waited for the 8th player, and I never saw my first pack.

    Please refund.

    1 vote

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  19. Draft bug

    When quick drafting bloomburrow I can’t see the cards that I drafted, which severely impacts the draft.

    2 votes

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  20. ２０２４年８月１０日、ブルームバロウ　プレミアムドラフト中に起きました。午前１０時ごろ、３勝２敗の状態で一度ゲームを終了し、午後８時半ごろ再開しようと再度開いたところ、勝手に３敗になっており、３勝分の報酬を受け取りました。検証、補填のほどよろしくお願いします。

    ２０２４年８月１０日、ブルームバロウ　プレミアムドラフト中に起きました。午前１０時ごろ、３勝２敗の状態で一度ゲームを終了し、午後８時半ごろ再開しようと再度開いたところ、勝手に３敗になっており、３勝分の報酬を受け取りました。検証、補填のほどよろしくお願いします。

    2 votes

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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues