MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1348 results found
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Cannot get "Call a Surprise Witness" card style in MKM Story Deck Festival
I already cleared Festival : MKM Story Deck, but I cannot apply "Call a Surprise Witness" cardstyle.
I think the reason for this is that the order in which these cards are obtained is set to 0. Is anyone else having the same problem besides me?
Use device : Android10 votes -
bloomburrow's event has non-event cards in the constructed
bloomburrow's event has non-event cards in the constructed, the card is Serra Redeemer
2 votes -
Network Error after Update
Customer unable to login after the recent update. Showing Network Error.
7 votes -
Inappropriate MWM Reward
For Midweek Madness on 11/26/24, for my first win I was supposed to receive at least a rare card, but only received a common instead.
2024.43.10.1874.1104357
1 vote -
Cortex
I was playing the Cortex Challenge, won 1 game, receive my first reward, it was my second copy of twinflame tyrant.
I played the second game. And after winning the second game = "Waiting for Server" and after reconnect The Cortex Challenge disappeared after winning the second game. (i was looking forward to my next legendary card)
1 vote -
starter
Starter deck duels are not matching and also not timing out and will hang for minutes that never end
6 votes -
Cannot start Quick Draft Lost Caverns of Ixalan
I Cannot start Quick Draft Lost Caverns of Ixalan. I go into the draft detail page, I see I have 1 victory and 0 Loses, I click Play and no matter how much time I wait I don't ever get paired with someone to play. This happened since the MTA update to introduce the new set.
6 votes -
Can’t view cards in draft
Can’t view cards in the draft event - some are hidden under the deck list.
3 votes -
Historic event crash
On IPhone, during the Last game the app crashed and didn’t allow me to continue causing the loss of event itself
2 votes -
Color challenges completion results in blue spark repeating voice line
After completing the color challenges (and getting the awarded sleeves) the blue spark appears in the home menu everytime I click on the home menu icon, repeating the voice lines “wow, you’ve beaten all of the color challenges!” Sometimes it stops there and sometimes it continues with the rest of the dialogue and flies to the codex button and disappears. However, the next time I visit the home screen, it’s there again and repeating the voice line. I’m on Iphone 11 IOS 17.1.2. The game is version 2023.32.0.923.1044210. I’ve tried waiting on the home menu for minutes after the spark…
15 votes -
Cannot find matches.
As title says, when the update hit, I was in the middle of a Premier Draft Event for MKM. Trying to requeue but have been waiting for almost 30 mins.
7 votes -
Draft Lost
I lose a draft game instantly, it goes directly to the main page with already price recive.
Can you fix it, I spend 1500 gems :(I play on an iPhone
2024.39.2.1510.10837212 votes -
no event
an event came out and disappeared after an hour, direct arena lost caves of ixalan, I shopped 3000 gems for the event and now can't play it.
2 votes -
Shapeshifter not recognizing
Having a shapeshifter on field (Lazav, familiar stranger) did not trigger as an outlaw (Mine Raider). This appears to be a reoccurring issue with Shapeshifters, as I noticed other threads (involving other shapeshifter cards) having a similar issue.
3 votes -
Modern Format in MTG Arena +5 decks and 4 Brawl decks
Hi i wanted new Modern Format for MTG Arena Plus i wanted new 5 Lord of the Rings decks and 4 LOTR Brawl decks as Format launch campaing can you do it please
1 vote -
Fabled passage
Sealed event doesn’t allow me to include Fabled Passage in my deck. The card is in my pool, but when I click to add it the cosmetic screen keeps showing up instead of putting the card in my deck.
3 votes -
Invalid deck in brawl
I'm trying to enter a brawl match with my usual "teferi hero of dominaria" deck, with some new additions from bloom burrow, and it keeps getting flagged as invalid, despite having no illegal cards.
After getting this error message, sometimes all the card styles are removed from my deck.
Can you please look into this?
I would attach some logs but I can't understand where they are saved on my phone.3 votes -
NEW FROG SHOP IS TRASH, MAKE EVENTS FREE, THIS IS NOT MTGO THANKS.
New frog shop is trash, just make events free, i have to pay to partecipate in an event, it doesn't make sense to lock an event behind a paywall, it's rather frustrating, and predatory in it's execution.
3 votes -
Jump-in not giving cards (out of FNM)
I have selected "Rabbits" then "Frontier" but I have not received the cards from "Rabbits" in my collection.
version 2024.39.0.6329.1081215 on PC1 shows that cards are missing in my collection
2 shows that cards are missing in my collection
3 shows the screen in the event (proof that it is not FNM)
4 shows the deck from Jump-in menu
5 show the second choice of this event
6 show the first choice of this event1 vote -
Wrong reward on sealed event
Finished a BLB sealed event and only got 1 pack as a reward. Received no gems or the 2 other packs that are customary to completing a sealed event. Did this event on iOS. Only went 2-3 on the sealed pool.
2 votes
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