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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1350 results found

  1. unable to join the event

    cannot join the decathlon event 3. Waiting for the server for a long time and then "unable to join the event"

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  2. Mythic card reward not obtainedˋ

    I did not obtained the mythic card reward of the level 90, 85 and 75 of the Crimson Vow Mastery.
    How can I get it?
    Thank you.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  3. I cannot claim rewards from Jump In wins.

    I cannot claim rewards from Jump In wins.

    13 votes

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    0 comments  ·  Events  ·  Admin →
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  4. 16 votes

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    1 comment  ·  Events  ·  Admin →
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  5. ドラフト

    ドラフト中にピック出来ない状態となった
    ジェムの補償をお願いします

    14 votes

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    1 comment  ·  Events  ·  Admin →
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  6. Daily wins not recorded

    I have won four games with an AFR Premium draft deck since the last daily quest reset, but only two daily wins have been recorded. Log file after my fourth win (after which the counter still said 2 wins) attached. I am not 100% certain, but I believe that a daily quest has completed in the same time, so it appears that it is only the daily wins that are not recorded. A restart of the client did not change anything.

    14 votes

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    3 comments  ·  Events  ·  Admin →
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  7. Momir gems

    Playing the Momir event today i should have received gems instead of a 5th copy of a rare card i already own (Ill-Tempered Loner to be specific), yet my gem counter is the same as always and i'm pretty sure i haven't earned vault points.
    I'm not the only one that experienced this bug

    6 votes

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    0 comments  ·  Events  ·  Admin →
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  8. white color challenge, final duel.

    final duel for the white and black duels doesnt work.

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Arena quick draft

    Quick draft not registering. I paid 2 times for quick draft.I play 1 game and when I try to play next round the quick draft is non existent. It asks me to pay again for draft .

    12 votes

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    3 comments  ·  Events  ·  Admin →
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  10. 375 votes

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    146 comments  ·  Events  ·  Admin →
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  11. deck selection

    During the Slow start weekly event, the Client selected a deck other than the option I clicked on and wont allow me to change it. Every time I click to select the appropriate deck instead it reverts to editing the original deck selection.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  12. Missing mastery pass rewards

    I am not receiving the cards from mastery passs rewards after lv 80. The exoerience counter restarts as if leveling uo but no reward is shown even if I go to my collection.
    2021.8.50.981.886957

    13 votes

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    1 comment  ·  Events  ·  Admin →
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  13. MTGアリーナを始めようとする人へ注意喚起します

    MTGアリーナはMTGではありません。それどころか、ゲームですらありません。勝敗は全て運営が操作しており、プレイする意味も価値も全くありません。テーブルトップではあり得ない確率が連発しますので、デッキの調整も無意味です。不可思議な土地事故ばかり発生し、低コスト呪文と高コスト呪文は必ず固まって引かされます。デッキ構築努力もプレイングも不正操作の前には何の役にも立ちません。やる前から結果が決まっているので、恐らく世界大会とやらも出来レースなのでしょう。今のウィザーズなら平気でやると思います。ウィザーズはまともな企業ではありません。詐欺企業です。サポートも平然と嘘をつき、都合が悪くなると無視します。はじめからサポートする気など全く無いのでしょう。騙されないで下さい。MTGアリーナで得られるものは信じられないほどのストレスです。それだけです。MTG自体が嫌いになってしまいますので、絶対にやらないで下さい。人生の時間の無駄です。

    10 votes

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    1 comment  ·  Events  ·  Admin →
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  14. I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared

    I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared.

    I still have the card in my collection, but When I go in the sealed event, It only offers me to start a new sealed event.

    I'd like to be reimboursed my 2000 gems.....

    15 votes

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    5 comments  ·  Events  ·  Admin →
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  15. not receiving rare ICR from midweek magic

    I didn't receive a rare ICR from the first win in midweek magic, it didn't show anything and the gem count didn't go up. In collection there is no card with the gold halo and the "NEW" header.

    11 votes

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    3 comments  ·  Events  ·  Admin →
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  16. Did not receive Season rewards

    Did not actually receive season rewards for reaching limited gold and bronze constructed. The rewards, 6 packs and 2 card styles, showed when i logged in but they were not rewarded

    12 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Daily Win Count wrong after Midweek Magic

    I played Midweek Magic today, and eventually earned 3 wins. After going back to the main screen, my Daily Win Count shows 2 wins (which is impossible). Is it just a graphical glitch?
    For what it’s worth, I did clear two daily rewards (750 gold ones), during the same match where I got my 3rd win.
    I play on iPadOS, running the most current operating system and app version.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  18. IMH Mastery Pass not giving Rewards

    I did not get the 2 uncommon or 2 mythic rare reward cards for passing level 9 of the new Innistrad Midnight Hunt Mastery pass nor did I receive the rewards from level 3 and level 7. No reward screen is coming up to show what is earned along with the missing button to "claim". I have not seen this at all so far on this Mastery Pass. Also, the small notification beacon under the "Packs" option at the top has been missing, even if you have new packs waiting to be opened. Less of an issue, but an issue…

    9 votes

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    0 comments  ·  Events  ·  Admin →
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  19. Game got stuck after opponent timed out, registered as a loss for me.

    After my opponent used his/her time out, the game got stuck. After I reloaded Arena, there was a loss next to my name.

    9 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Bug ... "Jump In" event won't allow me to pick packs, or click the "confirm" button..also took my 1000 gold

    Same as everyone else...Jump In event is taking 1000 Gold entry, but won't allow me to go further than picking one pack of cards. I can't pick the 2nd pack and I can't click confirm. I need either my 1000 gold back, or cards equivalent in value. Cause I know the event will be over before this gets resolved.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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