MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1506 results found
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15 votes
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不正勝敗操作について
不正勝敗操作をしていない証拠を出して下さい。
サポートからここに書き込むように指示が出ています。
無視せずに誠意ある対応をしなさい。11 votes -
Quick Draft broken- can't submit deck, non-basic lands disappear
Twice now, I have completed my quick draft deck containing non-basic lands and submitted it. Twice now, I have gotten an error message saying I need to try again later and the deck could not be submitted. Then, when I go back into the quick draft, the non-basic lands have disappeared. Each time, I built the deck around the non-basic lands and got zero wins because of the losses. Stop breaking your game. It's bad enough with the non-random draws that give me only a single color of mana for the whole game.
8 votes -
No Mastery pass rewards
I haven't been receiving the Mastery pass rewards since the last update, at the very least I have gone up 3 stages in the mastery pass (+80) but I don't receive any of the cards
2021.8.0.950.884923
45 votes -
Unusable treasure
Arena would not let me sack a treasure to pay a Jwari Disruption cost.
Probably cost me a game!
8 votes -
Draft
During the pick phase of a Crimson vow premium draft the game freeze and was impossible to continue the draft phase. Must play the draft with random cards...
19 votes -
Unable to join premier draft
I keep getting locked into "Network Error: Unable to join event" for Premier draft. Now, I can't play anymore.
Then, I tried to submit this bug and got a 404 error.
11 votes -
クイックドラフトで正しくない敗北が付く
クイックドラフトでマッチング中にキャンセルを押したらキャンセルされたにも関わらず敗北カウントが進んだ。
6 votes -
jump in second pack option does not color match
Jump In offered a second pack option that violated the color rules.
First pack I selected Equipped (mono red).
Second pack, it offered me Mechs (mono blue) , Treasure ( red green ) , or Brokers ( GWU ).
Curious as to see what it did for land allotment, I selected the illegal brokers option, combining my mono-red with GWU. When I checked the land assignment, red wasn't prioritized at all - 3 R 3 G 3 W 3 U. (I was expecting 6,2,2,2 ). The dual lands covered all four colors (UR + GW) as expected.
6 votes -
Premier Draft - Network Error: Unable to join event. Please try again later.
I got this message attempting to join a premier draft. Now, I'm locked into this message. When I go into premier draft, it shows the "Start Draft" button, and when I click it, I get this message.
I've tried restarting Arena and my computer. There's no option to resign. I'm locked into being unable to play premier draft.
11 votes -
lag...game doesnt continue
lag in game, game doesnt continue , restart will kick me back into lobby with loss in draft....I lost my gems
12 votes -
Did not receive Draft reward
I won three games in a Crimson Vow premier draft. The reward (1000 gems and two packs) appeared on screen with the Claim Reward button, but after that I did not have those rewards.
23 votes -
10 votes
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MTG アリーナ 不正 プログラム シャッフル おかしい
3戦中、1戦だけ勝たせるように仕組まれていて、残り2戦は対戦相手のあり得ない引き連発か、
こちらのあり得ない程の土地事故（フラッド・スクリュー・色の偏り等）という
乱数調整されたランダムに近いプログラムでは存在しないはずの「パターン」構成となっています。こうなったら、そのアカウントは不正操作が解除される事は無いので、
アリーナをアンインストールして、二度とやらない方が良いです。
アリーナの不具合というものでは無く、ウィザーズ社が意図的にやっていますので、
今後改善される事は絶対にありません。アルゴリズムの問題なら対戦相手も同様の症状になるはずですが、
ウィザーズ社のサポートは「意図したとおりにプログラムは作動している」としか言ってきませんので、
「意図したとおりに不正しています」という事です。※意図したとおりとは、どういう意味か？と何度も問い合わせしましたが、サポートがその質問に答える事はありませんでした。
MTGのシャッフルは無作為がルールとして規定されていますが、
このルールに適合している事を証明出来ない時点でおかしい話です。13 votes -
Opponent infinite combo times out my selection
My opponent purposefully ran the Soul Warden, Scurry Oak, and Heliod Sun-crowned combo at the end of his turn in reponse to my Memory Deluge. There was a high chance of me finding a wrath of god, thus clearing his board. Instead I was timed out and didnt get to chose which cards to put into my hand. This was in a historic event on mac.
16 votes -
Unable to join event
Joined premier draft. Upon trying to join queue, i get "network error: unable to join event. please try again later." Persists after restart and reinstall
11 votes -
Draft problem - chosen card appears in deck as a different one, then deck won't save.
I've done three New Capenna Premier Drafts and in two of them I've had the same bug.
I select a card while drafting. After double-clicking, it shows up in the deck browser as a different card. The first time I selected Inspiring Overseer and it showed up as Speakeasy Server. The second time (see attached log) I select Riveteers Charm and it showed up as Murder.
Once the drafting is done I make my deck. When I click 'Done' I get a black screen with the message ''NETWORK ERROR unable to submit deck. Try again later'.
When I reconnect and…
5 votes -
プレミア・ドラフトのピック中のエラー
4月30日 8:30 a.m.（JST）頃のプレミア・ドラフト。
ピック中、「対戦相手のピックを待っています」で、カードが非表示。
自分に2パック溜まっている状態で画面も完全に停止、他のプレイヤーをクリックするのも不可能な状態。
一度ホームに戻ってみるも、「プレイ」が選択できない状態のため、再起動したが、ピックが終了していた。操作不能で慌てていたため、再起動する前のログを取っておりませんでした。（ログは再起動後となります）
可能であれば、補填を求めます。7 votes -
Network error
Cant join in any events
sparky works
would like fixed or refund for the premier draft i joined7 votes -
Deck Details window bugged in draft
In a Premier Draft today (April 10, 2022 at 11:34 CET = GMT 9.34) I clicked Deck Details in order to quickly check how many artifacts and enchamtments I had drafted. I then had difficulty closing the Deck Details window and get back to my draft. The first time it took several clicks to get back, the second time also, but then I didn't get any packs passed to me, so IU eventually realised I had been disconnected. After I closed and restarted the game, I clicked Deck Details a third time and again it was very sluggish but eventually…
8 votes
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