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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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380 results found

  1. Jurassic park lands

    I realized the Jurassic Park lands were on mtg arena and I missed my opportunity to get them, i pray yal can make an opportunity for me to get them since I missed out on them and I really really want them cause that was my childhood growing up and will make my deck look better

    1 vote

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  2. Release standalone version

    I do not want to have to use Epic to get Arena, it is so off putting I'm already reconsidering getting back into magic at all. Steam would be acceptable, Epic is just terrible. The launcher crashes, they alway keep showing ads and ******** popups. I just want to play some magic and all the other ******** needs to *****. I've been playign mtg off and on for 25 years, but the last 10-15 I just can't get into it and spend my 1000's of $ a year on it just because epic is so * and off putting…

    0 votes

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  3. not receiving wildcards

    I am not receiving wildcards neither directly from packs nor from the wildcard tracker for opening said packs. I just opened 19 packs, I opened two mythic wildcards and I should have received one from the tracker, but they're nowhere to be seen. The same for the rare wildcards.

    1 vote

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  4. no three steps ahead alternate style

    I noticed there is no borderless version of the Three Steps Ahead card which is a rare and sees a lot of play.

    3 votes

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  5. Store featured bundle prices not showing

    Slots where the prices would normally go (and where you would click to buy) are empty.

    1 vote

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  6. Wild Cards from packs are not adding to wildcard total

    Did not receive multiple wild cards when opening them from the packs.

    1 vote

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  7. Crashing while opening boosters

    I play arena on my android. Since the first update of thunder junction I have been experiencing the app shutting down on its own. It's been happening mainly in the interface and has recently started happening during games. I have been able to put up with it. What the main issue is that it has started happening when I am opening booster packs. This has happened twice now. I open the pack and just before the cards are revealed the app forces itself to close. After restarting the app, I go to my collection to see the new cards that…

    1 vote

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  8. Golden Pack Progress

    Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.

    3 votes

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  9. Orbs

    I have earned orbs but not received them I have only spent the one I received at the start.

    1 vote

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  10. アリーナストアの不具合

    「ストア」のボタンを押してストアに入ろうとしても、読み込み中からそのままアプリがクラッシュしてしまいストアへ入ることができません。

    OS : iOS17.6.1

    1 vote

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  11. Shows all codes already redeemed when I wasn't redeeming any codes

    Shows all codes already redeemed when I wasn't redeeming any codes

    1 vote

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  12. mythic

    I opened a mythic pack of Outlaws of Thunder Junction but got a rare wild card.

    2 votes

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  13. store deck

    Now you guys have to be kidding right?

    350 gems for a deck I already own? all the cards I already have but you still want 350 gems? this is ridiculous
    Aside that the price for thos decks is pretty greedy... even after "reducing" the prices for each card already owned: for the dinosaurs deck i still pay 290 gems for the 3 rares I am missing.. EACH... You know how much gems we GET for the fifth copy of a rare? well I wanted to write 40, had to look it up thats for MYTHICS... rares give 20 gems.…

    1 vote

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  14. no bonus pack after 10 bloom

    error buy 2 new packs to 10 no bonus pack

    1 vote

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  15. 2300 gems for the chance to shop for asthetics?

    Are you guys really that hard up? You don't even offer options to earn gems but you want people to pay you money for card styles?
    You may have just placed the straw that broke the camels back in regards to me spending another dime on this game.

    2 votes

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  16. ESTILO CARTA COMPRADO NO ME APARECE

    Compre el estilo de carta de putrinvocadora de vallis y no me aparece. Hace ya cuatro dias, lo he reportado dos veces y no recibo respuesta. Gaste 300 gemas que me descontaron y sigo sin tener ni las gemas ni el estilo de carta.

    Solitico me devuelvan las gemas o me den el estilo de carta

    1 vote

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  17. horizon hideaway pass bug

    Before I purchase Horizon hideaway pass for 2800 gems, on Jun11, I already have assess to Psychic Frog's Horizon Hideaway. I was able to purchase stuff with ticket won during quest. I thought purchasing hideaway pass would give me more access to other prices. After I purchased the pass, there is no different in the hideaway. I don't know if it was a bug that I can access hideaway pass without paying 2800 gems or the 2800 gem purchase doesn't do anything. In short, I have 2800 gems less for nothing

    2 votes

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  18. Psychic Frog Horizon Hideaway’s not giving proper credit for prior achievements

    I bought the Psychic Frog’s Horizon Hideaway pass for 2800 gems today (June 11). It says “ During this period, you will earn Horizon Hideaway tickets even if you haven't yet paid for entry to Psychic Frog's Horizon Hideaway; you can always pay the entry later if you decide you want to shop after all…” I won 11 matches and completed my daily quest. I should have gotten 45 + 5x2 + 5x1 = 60 tickets, but I only got 56 because it did not give me credit for the matches I won before I bought the pass (the pass…

    2 votes

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  19. Decks not in store

    When I tried to buy a deck in the store (the preconstructed ones available since the 13th) none of the decks showed in my client

    1 vote

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  20. Waiting for server when clicking Shop on Android

    Can't use the Shop on Android. It loops in "waiting for server". Also I can play one game on Android and after the match same issue. Only fix for playing is restarting the app.

    1 vote

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