MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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302 results found
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I did not receive all of my pre-order packs
I bought both preorder packs, but I only received the items in the 50 pack pre-order.
2 votes -
神話パックについて。
神話パックにレアのワイルドカードを入れないで下さい。
残り一枚の神話レアでパック内の全てのカードが揃うのにレアのワイルドカードが出てガッカリしました。1 vote -
Color Mastery restarted to 0 after update
After Final Fantasy update, my color mastery progression restart to 0, and I already had almost 250 from typical achievements.
1 vote -
1 vote
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redeeming pack with uncommon wildcard did not add the wildcard to my collection
Redeemed a pack with a mythic and uncommon wildcard, it added the mythic to my collection but not the uncommon wildcard. I had zero uncommon wildcards before and after opening the pack, and still zero even after restarting client. I am on steam
1 vote -
Received a rare wildcard in a mythic pack
Like many before me, I too purchased a mythic pack for FCA and got a rare wildcard. Considering I spent the extra gems on it, I would at the very least like a refund of my gems, if not a full pack replacement. It's truly frustrating to see people posting about this for years now with no solution.
1 vote -
final fantasy
It's June 10th and I'm unable to open my pack. I purchased all the pre-release items and I waited till Midnight last night and it didn't open. Figured maybe all of the USA needs to be at midnight. So I waited till this morning and it's still not letting me open my items. I tried on my tablet, mobile phone, and even my PC just in case it may have been an app related bug. This is frustrating because I just got into magic during the pandemic and this is the first set I've been able to be involved in…
1 vote -
Mastery Pass not unlocking after payment
playing on android, i spend 3400 gems to unlock the mastery pass but receive no rewards and instead the bottom paid path still shows as locked and the price has updated to 5400 gems to unlock.
2 votes -
Store bugs dragon full Art lands
Tarkir Dragon Full Art lands abruptly disappeared from the store the issue was never fixed and the lands never placed back in the store!?!
1 vote -
Store bugs dragon full Art lands
Tarkir Dragon Full Art lands abruptly disappeared from the store the issue was never fixed and the lands never placed back in the store!?!
1 vote -
Store bugs dragon full Art lands
Tarkir Dragon Full Art lands abruptly disappeared from the store the issue was never fixed and the lands never placed back in the store!?!
1 vote -
開封中のパックのレアカードが、消え
パック開封中にレア以外のカードは確認した状態で別のアプリを開いた。戻ってくると、サーバーが応答中になり一旦アプリを閉じて再起動した。
するとパック開封は終わっており、確認したコモンアンコモンは貰えていたが、レアカードは貰えていなかった1 vote -
I can not buy my ff7 pack bundle , because of too low embedded browser resolution
When I want to buy my ff7 pre-order bundle,
in the last step to process my pre-order, it says:
the browser or embedded browser is not compatible with the 3-D secure authentication, while i could buy rare bundles,
please can you check how I can solve this issue ?
I1 vote -
Aetherdrift Mythic Pack Wasn't a mythic
Had bought a mythic pack with gems and not only did I not gain progress towards a Gold Pack but it wasn't even a mythic I got a rare.
2 votes -
Mastery Pass
The issue with the Mastery Pass is not in its value, it is the gate they put on it to earn levels. They need to let you grind it out. Most people will see there are 20 days left on the mastery pass and grab it thinking they can complete it. Only to feel really bad when they realize that no matter how much you play you cannot. The Mastery Pass should be an incentive to play, not make you feel defeated with no catch up mechanics. At minimum disclose how many levels are possible within a given week, so…
1 vote -
mythic pack
opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.
4 votes -
decks
I can't purchase a deck anymore. It just shows no items available.
1 vote -
card style
New Card style patch is not working properly, after replacing my cards with preferred styles the game does not allow me to launch with the error: Invalid Deck - Deck validation Failed.
1 vote -
Pacote bugado
Comprei um pacote de Ixalan de 1300 e ao abrir no lugar da mítica veio uma rara.
1 vote -
Mardu alchemy bundle in the store has wrong price
The mardu alchemy bundle in store cost 1.200 gems or 10.000 gold but price in gold should be 6.000
1 vote
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