MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
267 results found
-
not receiving wildcards
I am not receiving wildcards neither directly from packs nor from the wildcard tracker for opening said packs. I just opened 19 packs, I opened two mythic wildcards and I should have received one from the tracker, but they're nowhere to be seen. The same for the rare wildcards.
2 votes -
Golden Pack Progress
Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.
5 votes -
Gem purchase unsuccessul -> endless "waiting for the server.."
Gems can't be purchased. Whenever I click on purchase, the screen "waiting for the server.." appears and nothing happens for ages.
4 votes -
unable to purchase anything from store
Tried purchasing Bundles and Gems from the store the past 2 weeks, however once I click purchase. The screen is stuck on a "Waiting for Server" loop and I'm unable to complete the purchase. Any feedback or support to correct this would be very helpful.
I tried to purchase some of the outlaw junction pre-release bundles and the Mastery Pass bundles while they were on sale but were unable to, which was unfortunate.
4 votes -
Purchase menu is not loading. searching for server
Cannot reach the purchase menu. After going in the store and trying to purchase anything with real money, the game gets stuck on the searching for server loading screen. Never had this happen. Started 2 days ago.
4 votes -
Mythic pack rare wildcard
Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
What10 votes -
Unable to change payment method or make any purchases and no error message is seen or page opened.
Clicking change payment method doesnt open a page and clicking anything in the store does not get any notification or message
2 votes -
cant buy gems or change my payment method
cant buy gems or change payment method when i do either of them i get a error message
10 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
45 votes -
Unhinged lands
Please put the Unhinged Lands back in the arena store! I missed out on the forest so long ago and completing my set has bugged me ever since! PS. Thanks for taking mine (and probably many others) suggestion of nerfing Fragmented Reality
2 votes -
Golden Pack Progress
I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress
13 votes -
Empty code deck
I claimed a code of 2 decks but for some reason one of them is empty, and i dont have de cards from that deck in my lybrary neither.
2 votes -
Can't pay on mac
I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.
10 votes -
MTGA PC client doesn't let me buy gems in the store
Your store has been bugged for MONTHS. The ability to buy literally anything on the PC client is bugged. PLEASE FIX
2 votes -
Golden Pack gives non-Standard cards
Hi Wizards,
I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this12 votes -
golden pack tick not progressing after purchasing pack
did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal
saw people suggesting to ask MTG Arena support about it to get the tick so here i am
i will be waiting for the response16 votes -
Bought Pack, but Golden Pack meter did not advance
I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
Can you take a look and maybe fix it. Thanks16 votes -
Unable to purchase Gems on MTG Arena
I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.
I can play games and Draft fine, but cannot buy Gems with which to play.
Please advise as to what to do; i have contacted Customer Support and they Directed me here.
10 votes -
Coins total not updating
I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.
16 votes -
Can't buy gems or change payment method
I tried to purchase some gems from the store, when I click any $X button, it brings up the option to pay $X or Cancel, and when I click to pay $X nothing happens. There is also a button that says "Change Payment Method", and when I click on it, it also does nothing. This is on PC on Steam.
12 votes
- Don't see your idea?