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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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425 results found

  1. The wrong Teferi

    I got a Teferi card style in the store just now (PC). The store says it is Teferi, Temporal Pilgrim. The claim screen showed a different Teferi and indeed, I don't have a card style available for Teferi, Temporal Pilgrim.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. ゴールデンパックの進行について

    本日13時前にイクサラン 失われし洞窟のパックを6パックを購入しましたが、ゴールデンパックの進行が1つしか進んでいません。補填をお願いします。
    また、2月にもカルロフ邸殺人事件のパックを10パック以上購入しましたが、ゴールデンパックの進行は3つくらいしか進行していませんでした。
    その時は気のせいかと思いましたが、掲示板などにこういったことがよくあると書かれてましたので、今回注意してみていたところ確信に変わりました。
    素早い対応を期待しています。

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. Gems

    Sorry I'm not sure if this went through. I purchased 750 gems and haven't received them.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. MTGA is way too expensive

    I already spend hundreds of $ to MTGA (and MTGO), but I'm done with it since Patch 2023.26.10 (https://mtgarena-support.wizards.com/hc/en-us/articles/15739052065684-Patch-Notes-2023-26-10). After that, I didn't spent any money and I won't do it untill there is a huge reduction in pricing. I loved to draft a lot, and would re-start playing drafts if pricing policy would be reduced.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Store not working

    The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.

    My username is f3_kf2#92968 and I am playing on the Mac app.

    Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.

    34 votes

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    21 comments  ·  Store  ·  Admin →
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  7. Golden Pack Progress

    I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress

    10 votes

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    5 comments  ·  Store  ·  Admin →
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  8. Golden Pack gives non-Standard cards

    Hi Wizards,
    I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this

    12 votes

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    5 comments  ·  Store  ·  Admin →
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  9. pay bills

    Problem of not being able to pay bills via STEAM in Japan.
    I want to pre-order the Modern Horizon 3 pack, but I get a store error. I checked and there were several similar comments on the steam store comments from about 2 months ago with low ratings. 20 people a day are paying $50 a day, which means that at this point you have lost over $60,000 in profits that you could have earned. How is it that you continue to lose profits for your company?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. Improvements have been made on store packs with MH3, but there are still issues

    I very much appreciate the recent announcement regarding Modern Horizons 3 on Arena that the commanders from the EDH decks will show up in store packs when a full playset of all Mythic Rare cards in the main set have been collected. I like the direction you are taking with this. That being said, the current Premier Set, Outlaws of Thunder Junction, introduced 30 new-to-Standard Mythic Rare cards in the form of The Big Score, and I am rather displeased with your handling of it in store packs. I think that this further access via duplicate protection when a full…

    1 vote

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  11. bundle may 20/2024

    Cheap Bundle removed from store?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. Can't pay on mac

    I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.

    8 votes

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    4 comments  ·  Store  ·  Admin →
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  13. Bought Fallout Brawl Card Styles, can't change Evolving Wilds or Cultivate

    Just bought the Fallout Brawl Card styles, and I can't change Evolving Wilds or Cultivate to the card style (there's no heart symbol when I go to change it). Why is this error happening when I paid for this?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. Unhinged lands

    Please put the Unhinged Lands back in the arena store! I missed out on the forest so long ago and completing my set has bugged me ever since! PS. Thanks for taking mine (and probably many others) suggestion of nerfing Fragmented Reality

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. Optimization Recommendation

    Good evening, sorry for my English on Google Translate, I'm studying for a degree in computing and information technology and I wanted to report something that I tested at the Magic Arena today. In your game there is the option to enter a code to redeem gifts and products through a space in the store, where this space allows a large number of characters to be typed, I was even able to copy 90 characters to that location, it probably has this capacity due to the need to increase the size of codes as the number of combinations runs out,…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. golden pack tick not progressing after purchasing pack

    did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal
    saw people suggesting to ask MTG Arena support about it to get the tick so here i am
    i will be waiting for the response

    13 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Bought Pack, but Golden Pack meter did not advance

    I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
    Can you take a look and maybe fix it. Thanks

    14 votes

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    0 comments  ·  Store  ·  Admin →
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  18. Loading Store in iOS app causing program to force close/crash

    1 May 2024, 09:20PST: when attempting to load the store in the iOS app game app crashes/force closes with no error code given. Have tried multiple restarts of both app and device with no change in result.

    1 vote

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  19. gems

    In the past few weeks, whenever I try to order gems and click on the button, I see 'waiting for the server' on the screen indefinitely. However, I have no issues playing online, and I've never experienced this problem before

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. MoM Pack doesn't give golden pack progress

    I bought MoM pack today but it doesn't advance golden pack meter despite advertisement on the store screen.

    12 votes

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    1 comment  ·  Store  ·  Admin →
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