MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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561 results found
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Psychic Frog Horizon Hideaway’s not giving proper credit for prior achievements
I bought the Psychic Frog’s Horizon Hideaway pass for 2800 gems today (June 11). It says “ During this period, you will earn Horizon Hideaway tickets even if you haven't yet paid for entry to Psychic Frog's Horizon Hideaway; you can always pay the entry later if you decide you want to shop after all…” I won 11 matches and completed my daily quest. I should have gotten 45 + 5x2 + 5x1 = 60 tickets, but I only got 56 because it did not give me credit for the matches I won before I bought the pass (the pass…
2 votes -
Decks not in store
When I tried to buy a deck in the store (the preconstructed ones available since the 13th) none of the decks showed in my client
1 vote -
Waiting for server when clicking Shop on Android
Can't use the Shop on Android. It loops in "waiting for server". Also I can play one game on Android and after the match same issue. Only fix for playing is restarting the app.
1 vote -
Store error
For a long time now, I can't buy anything with my Steam wallet.
2 votes -
Mythic Reward Mastery Pass
When winning the Mythic card reward in the Mastery Pass Outlaws of Thunder Junction, I keep receiving Uncommons instead of Mythics. This happened several times - I was under the impression that this had been fixed with one of the latest patch updates.
Any updates on this one?
2 votes -
bought a mitic pack and didnt receive a mitic card.
bought a mitic pack and didn't receive a mitic card. I received a gold token
2 votes -
Bloomburrow emotes broken ios
I paid 7000 gold for bloomburrow emotes and they dont work on mobile, where I play. The messages are cut off by the edges of the screen :( this was previously a problem for thunder junction emotes but was eventually fixed.
1 vote -
Steam: Windows: Store does not work for money.
I can click on items in the store, and it makes the coin sound but I do not get directed to checkout.
1 vote -
missing
I play on PC and for the opening of bloomburrow, I entered a code from a prerelease to get my 6 boosters which I didn't open right away. However, when I logged back in 3 days later, the boosters had disappeared. And obviously the code doesn't work anymore because it considers that I've already got the rewards that I haven't opened.
1 vote -
Unable to make purchases
Unable to make any purchases as my store displays in Euros rather than £. I live in the UK and my partner, who lives in the same house, has his store in £, but Wizards seem unable or unwilling to change it. Fine, I'll just spend my money elsewhere
1 vote -
Can't get basic lands
Bought 2 HBG packs, 1 SNC pack and 1 DAR pack, but didn't get HBG ,SNC and DAR basic lands.
1 vote -
2024-04 Cannot Access Store
Can't access the store. Trying to buy the pre-order bundles but everytime it gets stuck saying "waiting to access" I should be more clear, I can access the store but cannot buy any of the pre-order bundles. It just keeps saying "Waiting for the server..."
2 votes -
Bug
Not able to spend tickets in Hideaway. Every time I click on an item it flashes red and does nothing.
1 vote -
Pack selection in store has everything pre-bloomburrow in the “historic” section
Pack selection in store has everything pre-bloomburrow in the “historic” section
1 vote -
BUG - The orb has disappeared
Hello,
I got a bug when I tried to buy a card style on the mastery store. The orb has just disappeared but I didn't receive it.
Could someone help me please ?Thanks
1 vote -
My oko bundle disappeared
I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,also disappeared in store[The picture(8449) is the packs interface right now,it is different from the interface I just bought the bunlde(picture 8448)],what happened to my account?
1 vote -
crashing problems with the shop
Everytime I try to go to the shop the game crashes.
2 votes -
store
store error unknown error keeps popping up when I'm trying to
buy wild cards2 votes -
cant buy gems or change my payment method
cant buy gems or change payment method when i do either of them i get a error message
8 votes -
Unhinged lands
Please put the Unhinged Lands back in the arena store! I missed out on the forest so long ago and completing my set has bugged me ever since! PS. Thanks for taking mine (and probably many others) suggestion of nerfing Fragmented Reality
2 votes
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