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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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792 results found

  1. Buy more than one booster with gold

    Buying booster( with gold ) one by one is tedious and non ergonomic.
    When every extension you buy 60+ booster, its a very long operation.
    A possibility of buying in batches (10 by 10?) would be welcome in the future

    2 votes

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  2. resources disappeared

    hi, my gold gems and wildcards just disappeared without reason? I lost 5 wildcards 1400 gems and 5000 gold after finishing a sealed ravnica mixer and I'm speechless!!

    1 vote

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  3. More than 4 copies of cards when opening boosters

    Steps to reproduce: purchase and open 20-50+ boosters from one set.
    I'm playing Arena on PC.
    I recently opened booster packs one-by-one from the Kamigawa: Neon Dynasty set. I received 5 copies of the following: Kami's Flare, Eiganjo Exemplar and Dokuchi Shadow-Walker (3 total extra). I received 6 copies of Tamiyo's Compleation (which is also spelt incorrectly; it should be Completion) (2 total extra). I received 7 copies of Network Disruptor and Network Terminal (6 total extra).
    This means that I should have received 11 Common Wildcards instead of these extra copies.
    I currently have 23 Common Wildcards on my…

    2 votes

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  4. store buttons not working

    The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)

    3 votes

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  5. No rewards

    After climbing the constructed ranked ladder from silver to gold I did not get the reward. No booster or gold.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. Pre Order Kamigawa Neon Dynasty bundle disapeared

    I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)

    2021.12.80.3983.908401

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. PLAYNEO redeemed but didn't receive anything

    I think you enabled the code playneo too early. I tried keying it in out of curiosity and it accepted it. However, it waited for the server and eventually didn't do anything. I went to the packs section and alas there was nothing there. After retrying the code it says it was already redeemed.

    1 vote

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  8. mastery pass reward missing

    Hello guys,

    I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.

    Regards

    3 votes

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  9. RECOMPENSA DE EVENTO INCORRECTA

    Compre un sobre (MITICO) de kamigawa dinastía de neón y en las recompensas me salió una carta de comodín (RARA) en la publicidad del evento textualmente sito "¡las cartas raras que salgan en este sobre solo serán raras míticas!" de acuerdo a lo anterior el comodín raro que me salió debió ser mítico, les pido la colaboración sobre este tema para recibir mi recompensa adecuada.
    adjunto archivo de registro 2022.14.0.4045.919546

    1 vote

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  10. Bug

    Preorders not is shop on iPad/iphone

    2 votes

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  11. Matchmaking

    Spending money on this game(buying cards) has completely broken my matchmaking. I was enjoying this game until I decided to spend money on it. Since then I am winning less than 10% of my games and I’m going up against people that have special skins for every single card. Had I known that spending money on this game was going to produce this result I obviously wouldn’t have done it. This game is a complete scam that is designed to get little kids to basically gamble their parents money away. How is MTG Arenas scam scheme any different than the…

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Mastery pass did not delivery mythic wildcards

    I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  13. limited draft-price and rewards

    Give us a pass for limited. This is just insulting how expensive it gets if you try to ladder with drafts. I hit mythic before, was like 150+ $ i guess. For one gamemode? Usually i dont get mad if i lose some games, but the fact that its like 10$ everytime i start a new draft? This is wrong.

    Give us a phandomdraft like hs-arena, so we have the choice to not keep the cards. Or let us trade packs/cards for gold/gems. Please!

    1 vote

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  14. Purchased illustrations are not reflected

    Previous events and illustrations purchased in the store are not reflected on the competition screen.
    Please fix it or make up the gold in the store and the total of 20,000 gold for the 8 event entries.

    1 vote

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  15. Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo

    Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo. When I restarted the app, my hard earned pack disappeared. The glitch is shown since I have the same number of gold after I bought the pack. PLEASE HELP!!!!

    2 votes

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  16. 1 vote

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  17. 1 vote

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  18. Lost my gems and coins

    I’ be been trying to buy Mastery Pass and suddenly I’ve lost a lot os my gems. I had like 3.050 gems and stuck with 1.600. Also bought 4 booster packs and I supposed to remain with. Like 625 coins. But I had 25 coins left. When that happened the server kept reconnecting and reporting error bugs. Please help to get my rewards back!

    2 votes

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  19. The product is double

    The product is double
    2022.13.10.4008.913722

    1 vote

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  20. I am not geting mythic wlidcards

    I can't get more than one mythic rare wildcard, whenever I would get one so that I would have two my UI still shows that I have one. I have lost 3-5 mythic rare wildcards this way.

    1 vote

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