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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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790 results found

  1. Missing LCI packs after update

    When logging in after today's update the LCI packs I had previously redeemed on my account (from pre-release code etc.) have disappeared.
    It was 10 packs "locked out" until 14th November. Now, after claiming the packs from the pop-up from the inbox there is only the 9 newly claimed.
    I have tried logging out and restarting the client but to no avail.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Coins total not updating

    I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.

    11 votes

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    2 comments  ·  Store  ·  Admin →
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  3. bought a mythic pack of LCI with no mythic card inside.

    1.   Give us the steps to reproduce the bug
      

      purchase 1 mythic pack of LCI

    2.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
      

      PC windows10

    3.   Enter the actual results you’re experiencing
      

      No mythic card in pack

    4.   Enter the expected results of the feature
      

      a pack with a mythic inside could be called as a mythic pack

    5.   Add any relevant screenshots/videos
      

      see attached. Didn't realize that a screenshot would be needed then,
      so guess showing the new cards i've got would be fine, concerning you might have background logs in server

    6.   If you found a workaround, please add workaround
    1 vote

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    1 comment  ·  Store  ·  Admin →
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  4. Mastery XP won't register until I log out

    I purchased the mastery pass, but mastery XP often won't register upon completion of quests. This can be remedied by logging out and then back in, but then the mastery pass jumps ahead to where you should have been if your xp had been registering. This means when there are card rewards, I cannot reveal or claim them, and I do not even know what they are or if they were added to my collection. Very irritating, might dissuade me from paying for a mastery pass in the future.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Did not receive gems in Mastery Pass

    I purchased the Mastery Pass at level 34 and received all the rewards except the 400 gems.

    I'm using Arena on Mac.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. [Translation] Missing translation on booster opening

    During the booster opening process, the orange button on the bottom right has a missing translation ;)

    Have a nice day

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Store dissapeared after clicking on crystals

    I was going to buy 6 packs, before doing so I decided to click on the crystals when the store dissapeared. I tried leaving the store and going back , but there was no change. After restaring the client, the store came back. I am in PC

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Preorder Packs not showing up

    My Murders at Karlov manor preorder packs never showed up in my account. I know it's just 10 packs but I would like to get them.

    1 vote

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  9. cant buy gems in the store. option is there but wont work

    cant buy gems in the store. option is there but wont work

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library

    i have just bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library

    i bought them in the IOS APP

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. bug, gold pack not received

    on pc while browsing the store i used gems and in game currency to purchase a few packs.. by doing so i completed the needed packs to obtain a gold pack. after opening the purchased packs i attempted to open the gold pack. when i attempted to open it, a blank error message prompted and only had the ok button on it.. it was blank other than that. i tried again and same result. i closed the game and reopened it.. and the gold pack was gone and i never received my gold pack, i checked my collection to see…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. Daily Deal

    I purchased a Daily Deal (Dec. 11) including "The Party Tree" and the cards don't appear in my collection.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. Purchased 10 Mythic Packs of But..

    I just purchased 10 Mythic packs MTG Arena of Khans of Tarkir. Are they are not playable? I did not see the card to be able to add to my Alchemy deck at all. A matter of fact they are not showing up in my Collection! My profile shows I have cards in Khans of Tarkir.

    0 votes

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    2 comments  ·  Store  ·  Admin →
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  14. Golden Pack error

    I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory

    I have tried to reestart the game and oppened it in different devices but it wont work

    13 votes

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    4 comments  ·  Store  ·  Admin →
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  15. Packs From Pre-Release

    I went to a pre-release and got one of those code cards to put some packs in. I did so and the packs were there, but after the update/maintenance today they're just gone. They haven't been opened, I checked my collection and only the cards I got from my inbox and one of the class steps. I'd like my packs please Wizard, please contact me if you need anything like the code, I still have it.

    5 votes

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    3 comments  ·  Store  ·  Admin →
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  16. Buying from the Store should give Play Boosters, not Draft Boosters

    It's super unintuitive to open Play Boosters when drafting and Draft Boosters (1 rare, no List) when purchasing from the store.

    1 vote

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  17. Mythic Booster Gold Rare Wildcard?

    What's with spending 1300 gold on a MYTHIC booster pack only to receive a gold rare wildcard? The extra gold spent on the Mythic pack suggests you are guaranteed a Mythic, at least if you haven't completed the Mythics in the set, which I had not.

    This is the second time I have spent the 1300 to get a MYTHIC booster pack, only to receive a regular gold rare wildcard from it. I doubt i will be purchasing more of those.

    This seems like false advertising. A scam of sorts. If you purchase a Mythic booster, you should ONLY be…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  18. Cards from packs all show as new when opening on Android

    When opening packs on my android all cards show as new, except for ones that have been opened before within the same instance. IE if I restart Arena, they go back to all showing as new. Would be nice it it actually checked my collection and didn't show every card as being "new"

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  19. Golden pack

    I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.

    Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Booster mitico

    Comprei 2 booster moticos porém só veio em um uma carta mítica rara no outro veio apenas um coringa raro.

    1 vote

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