MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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256 results found
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Crash always
Over 20 times in the last 5 days i have tried accessing the store and I was kicked out of the game instantly every time.
I can still access pack page by goong via packs->get packs.
When entering that way I can then access the following pages: gems, daily deals, bundles and decks. Only featured and cosmetics pages crash the game.
Also noticed that when trying to change companion when in a deck it does the same...
I did not have this problem before and my device is up to date and good enough to handle the game. Please help...
1 vote -
Got a Tarkir: Dragonstorm Pack throught Mastery Pass. It said I got a mythic wild card, but wasn't awarded one.
I was awarded two Tarkir: Dragonstorm packs through the Mastery pass. On one pack, it said I got a Mythic Wildcard. However, I wasn't awarded one. I checked the symbols that denote wild cards, and all I had were Rare, uncommon and common, no Mythic. I could really use that wild card. Is there any way to fix this?
1 vote -
Did not receive Mythic wildcard when opening pack
I opened two packs from Tarkir: Dragonstorm, which were a reward through the Mastery Pass. The second pack I had displayed a Mythic wild card, but my symbol for wildcards only showed gold, and it showed 0 mythic wild cards. I could really use that wildcard. Is there any way to fix this?
1 vote -
Android game crashes repeatedly when entering ranked match, until match is forfeit the game crashes on load making it unable to play
Title. Most likely due to MTX as the store also crashes.
1 vote -
Can't receive 20000 Jem
I bought 20000Jem by 15000JPY, but can't receive it now...
Please give me 20000jem, or Return 15000JPY ASAP.1 vote -
STORE BUG - Can't enter the store
Clicking on Store Button at the top menu
PC MTGA Client
"Waiting for the server", infinite loading
Expecting entering the store, but it's just loading
none
none yet
11 votes -
Maestry rewards bug
My rewards are missing from level 29 to level 33
7 votes -
Bug with starter decks
When i claimed starter deck from foundations was a error, after relogin all decks havent some rares, and some decks havent name
7 votes -
No payment methods available
I live in Spain and keep getting an Xsolla message telling me there are no payment methods available in my region.
I contacted Xsolla, and they have not provided any solutions or useful information.2 votes -
1 vote
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Did not receive the pack from the mastery
I reached level 18 of the mastery and for Final Fantasy and did not receive a pack. I am pretty sure I did not get a master pack after buying 10 packs from the store a few weeks ago either. I am playing on steam on pc.
1 vote -
Store not counting packs towards golden pack
yesterday I bought 9 packs then 3 and 1 packs of Pionier masters and none of them updated my progress towards a golden pack the first 9 packs should have given me a goldent pack as the marker is stuck at 2 I hoped this was just a tempoarry glich but i still havent seen the bar moved or gotten a pack. Im using the Android version with a Galaxy 24+
1 vote -
Più promozioni nello shop
Ci vorrebbero più promozioni nello shop per l acquisto di kit.
1 vote -
Magic the Gathering Foundation packs do not include all cards
Many of the cards in the Magic the Gathering Foundation set are unavailable through store-purchased packs. This is absurd and requires substantial wildcard consumption to address.
You need to fix this and provide adequate recompense to make us whole.
3 votes -
STICKER
Purchased the stickers emote and the mastery pass for the Final Fantasy set. I am unable to see the stickers on the emote page, there are just empty circles. The Chocobo companion also shows up as a dark shadow on my screen, the sleeve for the mastery pass also just shows up as grey.
1 vote -
Karlach Card back
One of the karlach card backs is bugged and not displaying on my cards after I set it. I tried to repair my game files and nothing. It’s only the one card back and the other skins seem to work fine. However I paid real money for that one particular design.
1 vote -
Buying and opening 10x mythic pack with
Buying and opening 10x mythic pack with gold casue pack to sometimes contain rare wild card. Bug date from 2024 and still havent been fixed.
2 votes -
Borderless bundles don’t show new cards on the deck builder
I just bought two bundles from the boderless of final fantasy cards thinking that I was buying the cards too! But they are not appearing on my deckbuilder :(
I haven’t seen on the app if it is just cosmetic and I would have to unlock first the cards xc did I saw this all incorrectly? Can I get my gems back to instead pay for the final fantasy normal card packs? I really understood I was buying the cards on the bundles xc
Thank you!
1 vote -
store purchase failed unknown
I can't purchase gems due to 'Store purchase failed unknown'
1 vote -
Missing Cardbacks from daily deal
I bought the cardbacks today in the daily deal and I do not have them. Pls help
1 vote
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