MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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824 results found
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Can not open my karlov manor preorder purchases
I still can not open my preorder purchases for karlov manor
2 votes -
Purchased Pre-released Draft Bundle but got nothing
As per title.
I purchased the Draft bundle for MKM.Upon Login, I can "claim" the bundle (draft, sealed tokens + mythic card), but actually I don´t get anything.
Clicking on "Packs" shows that the Bundle content is still locked and "will be made available on Feb 6th".
Please solve the issue.
2 votes -
Mastery Pass not giving rewards for past levels
Just purchased the mastery pass for Phyrexia, Im currently at level 20 and did not recive any of the rewards for the past levels. Usually when I buy the pass at certain level, the game gives me the rewards for all past levels, is this a bug or a change on the system?
19 votes -
Please make nine codes redeemable again.
I recently got a couple of my friends into MTGA and found out that nine of the codes that had to be manually redeemed are no longer valid. Can you please make these codes valid again? This causes new players to miss out on several possible rare and mythic rare wildcards, which I think is important to allow new players to build a reasonable starting deck to really generate interest in the game.
At least make these codes redeemable until the next rotation.
1 vote -
replace xsolla as payment processor, worst customer service ever.
maybe just use paypal, the processor that xsolla uses? (id imagine it would make wizards more money and have less issues)
1 vote -
Purchase menu is not loading. searching for server
Cannot reach the purchase menu. After going in the store and trying to purchase anything with real money, the game gets stuck on the searching for server loading screen. Never had this happen. Started 2 days ago.
1 vote -
My oko bundle disappeared
I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,what happened to my account?
0 votes -
Didn't receive my golden packs
I initially bought 45 packs of The Lost Caverns of Ixalan and I received my golden packs, then I bought 45 packs of Wilds of Eldraine and I didn't receive the expected golden packs.
1 vote -
Store Purchase failed
I bought the Lords of the Rings card style pack on MGT Arena / Steam.
The purchase was confirmed, the coins left my account.
But the styles didn't appear. Something went terribly wrong...2 votes -
Steam version of Arena refusing to access steam wallet for completing purchases
I click on the button in the store to purchase wild cards with sufficient funds in my steam wallet, and it simply returns me to the shop without opening the steam purchase page to complete the transaction.
Attached are the logs, which I don't fully understand, but hopefully can shine a light on what might be happening.1 vote -
Game crashes when opening packs
game crashes when I open packs, especially golden packs. The last 3 sets of golden packs every single time has crashed after I open them but before I can claim them. This sometimes happens to regular packs as well. This has happened more frequently than it does not happen, so many times I have lost count. I am getting super ****** off and feel like you guys are stealing from me. Please fix this. Stop ignoring it. It is absolutely unacceptable and happens to me all the time. I open MTG Arena from Steam if that helps.
1 vote -
Problem purchasing daily deal
I tried to buy the daily deal (1 pack of New Capenna for 850 gold) and it won't let me purchase it.
Went to report a bug, and when I try to type in the subject, the website clears the screen and forwards me here.
I've attempted to do this several times, using tab instead of clicking etc.
8 votes -
shop ate my gold
I wanted to set my deck apart and purchase some different lightning strikes. SO I did... I then wanted to purchase the card style for them. It took my 3k gold, and failed to provide me with the card style as selected. It just took my gold, and upon attempting to get the correct one I received an error. I want my card style or gold back please.
1 vote -
Booster bug
Bought multiple murder at karlov manor alchemy packs but I'm getting normal karlov manor pack rares/mythics, meaning I can't complete my murder at karlov alchemy set.
I have no interest in the base set, and just want the alchemy pack rewards I'm meant to get. I won't be spending money on the game until this is fixed and/or compensated for.
Fix this please.
1 vote -
Got Robbed by the shop
I bought the Borderless anime white pack from the store. After the purchase I received an error message, now the gems that I spent are gone and no pack to show for it.
1 vote -
Mythic Booster Gold Rare Wildcard?
What's with spending 1300 gold on a MYTHIC booster pack only to receive a gold rare wildcard? The extra gold spent on the Mythic pack suggests you are guaranteed a Mythic, at least if you haven't completed the Mythics in the set, which I had not.
This is the second time I have spent the 1300 to get a MYTHIC booster pack, only to receive a regular gold rare wildcard from it. I doubt i will be purchasing more of those.This seems like false advertising. A scam of sorts. If you purchase a Mythic booster, you should ONLY be…
2 votes -
Golden Pack Progress
I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress
5 votes -
purchase history
put the purchase history
1 vote -
Renewal Gift Error
Today, I opened Arena on PC, and Renewal gift did not provide anything. Empty egg over black screen, but with no errors. Wait for a solution. Thanks.
5 votes -
Store error: internal error
I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.
74 votes
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