MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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319 results found
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December 16th's Gold Reward
So, usually a friend of mine plays on my account, so I can log later and play Draft with her. What happened this time was: She looged into my account, mentioned we got free Gold today and, as I tried to log and play with her, she was still in my account, and said Gold Reward was taken out of my account because, when I tried to log into the game, it appeared errors involving connection issues.
1 vote -
The Arena store is completely non-functional on Mac.
- To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
- I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
- The results are that I can't buy anything.
- I'd expect to be able to buy something with money.
- No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
- Googling the problem lead me to a Reddit thread where someone said…
13 votes -
When opening a Mythic pack I received a rare wildcard instead of a Mythic card
Whats up with that!? That's ridiculous, please fix this!
1 vote -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
2 votes -
I can't acces the MGTA store
I'm having a problem with accessing the mgta store. When I click on store-gems-purchase the page then gets stuck forever on "waiting for server", instead of going to the payment page. I use a MAC . As a result i can't purchase any gems which in the long run will leave me uncompetitive. I haven't found any workarounds.
2 votes -
Received a Rare in a Mythic Rare Avatar pack
I purchased a Mythic Rare pack in Avatar, no Mythic Rare in the pack.
PC
Purchased only 1 pack
I would like the extra 300 gold I spent for the pack returned to me, please?1 vote -
Store not working
I can’t buy gems in the store. It goes to “processing payment” and then never resolves. Nothing happens.
2 votes -
Store non-functional on Mac
Quite a few people have posted about being unable to purchase anything in the store using actual money (as opposed to gems or gold). Still, nothing seems to be happenig on this front, and it's not even in the "Known Issues" list. Really, people, do you not want this program to be monetized at all?
Since my purchase the items related to release of TLA, i have not been able to buy anything with cash. I was not able to purchase gems so I could play TLA sealed. I am on a Mac Book Air OS version Tahoe 26.1, the…
2 votes -
Daily Deals Purchase Bug
I bought the Pheonix King Ozai in the daily deals with gold but I dont have the card and it still took my 3000 gold
1 vote -
Avatar companion Bug
Purchased the two avatar companions but they don't show up in my profile as available or in store to re purchase…
2 votes -
store
I'm on mac and launching mtga through epic games. Whenever I try to make a purchase through the in game store the game is just stuck in "waiting for server" forever.
2 votes -
Store Bug
I paid for cosmetic in arena ,I paid 2,500 gold for appa the pet and when i go put appa in my profile it says its locked and i did not buy it ,I spent 2,500 gold fr something and now cant even use it
2 votes -
can't purchase gems
cannot proceed to payment page afgter clicking the amount of desired gems to purchase. it says waiting for server forever and the game would stuck there and i couldnt even exit the game or click anywhere to cancel.
2 votes -
YEOE Packs Not Giving YEOE
Purchased YEOE packs from the store and I'm not receiving YEOE cards in them, what gives? It's really disappointing to save up gold for so long only to not get the cards you want.
3 votes -
Unable to purchase items in the store
About 99% of the time, I have to reboot Arena to purchase anything from the store. However, today even rebooting Arena and rebooting my Mac computer doesn't work. I would like to get the Avatar Pass Bundle before the offer ends, but I get a "Waiting for Server" error whenever I try to buy it. Thank you.
2 votes -
cant buy gems
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
19 votes -
Opening Gems in Packs without having the full set
Hello, I just bought 45 packs, and opened 48 packs for Through the Omenpaths. I received a single gem even though I had no other cards from this set. I'm still missing most of the Rare cards in the set.
3 votes -
area anthology 3 missing cards
The Arena Anthology 3 is missing cards after I bought it. This is the same thing that happened on the last set of Anthologies.
Missing Cards
Staff of the Storyteller
Miscalculation
Dauthi Voidwalker
Necromancy
Chain Lightning
Crop Rotation
Exploration
Noble Hierarch
Fallen Shinobi
Umezawa's Jitte
Batterskull
Memory Jar3 votes -
Buying Gems freezes client
When I try to buy gems the client freezes.
2 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
28 votes
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