MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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557 results found
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Arena Mastery Pass Not Providing Rewards
I purchased the Mastery Pass and didn't get a lot of the rewards. I didn't get 3 of the packs I should have gotten while progressing in the levels, I did not get any of the Mythic card rewards either, and I'm still missing 400 gems in total.
What do I do? My account name is TheNew and my email is thenewestgear@gmail.com
5 votes -
Je remet ça là, vue qqu'ils font disparaître les commentaires de l'espace personnel..
Commentaire destiné aux employés de ce jeux.
Bonjour,
ce commentaire s'adresse particuliérement aux employés de chez WoC et de chez HASBRO, dit nous, votre conscience proffessionnelle se porte bien?
Vous n'avez pas de probléme de conscience quand vous allez travailler tous les matins? cela ne vous dérange pas de donner une partie de votre existence au service d'une entreprise
et d'un groupe qui abuse de la frustration des gens pour leurs extorquer de l'argent sur un jeux en ligne en truquant la pioche des cartes et la matchmaking?Vous n'avez pas l'impression de participer activement à cette arnaque, tous en…
1 vote -
bought mythic pack
bought a BLB mythic pack and got a rare wildcard instead of a mythic
9 votes -
mastery orb card missing from collection
I spent a Mastery Orb on an Overlord of the Mistmoors a few weeks ago (as you can see in the first picture, since there's no white overlord to select with my new 2nd orb).
But if we look in my card list the card is nowhere to be found.And this isn't the first time, another time I got an Ocelot Pride as a reward, and it just vanished immediately, so I have no pictures to prove it. Has happened a few times, so common with rewards that it almost feel more likely that the card is missing than…
4 votes -
pass
My premium pass is not being counted, only the free one, I want my benefits if I paid for the pass, I didn't receive them from reward 5, that is, 2 premium benefits that I didn't have access to and that were mine by right
3 votes -
Didnt recieve cards from new player decks. Deck names empty.
I didnt recieve cards in some of the new decks we got with release. Also some decknames are empty:
4 votes -
4 votes
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Waiting for Server in the Store
I cannot purchase anything from the store because it get stuck on "waiting for server." I'm on a Mac and it seems like this has been an issue for years...
10 votes -
No puedo reclamar mis codigos de caja de presentacion de la expasion cimientos
El errror me da cuando en MTG Arena o desde mi perfil de wizards intento canjear los codigos promocionales de 4 cajas de 5 cajas que ge comprado del pack de presentacion de la expansion cimientos. Ayer canjeé un codigo y me dieron los 7 sobres en el juego, pero cuando intento canjear los 4 restantes no me deja. Por lo que tengo entendido, existia el limite hasta 5, por lo que no entiendo porque no me deja los 4 restantes que me faltan y no han sido utilizados
3 votes -
対戦したりストアに入ったりするとフリーズする
2024/9/14に、PCでアップデートをインストール後、ストアに入るたびにフリーズするようになってしまいました。
その後、BO3で対戦中も、フリーズが起き、サイドボードになったらフリーズしてサイドチェンジが全くできませんでした。
インストール前は全くそんなことは起きませんでした。
対処保方法を教えてください。6 votes -
Duplicate Protection Not Working
Today, I purchased FDN packs with gems I paid real money for. Duplicate protection was not working and I recieved duplicates of cards that I completed or had some of in earlier sets. Support told me to post here, even though this is a purchase that needs addressed and not just a bug report.
I now have
5 Giada, Font of Hope (4 SNC, 1 FDN)
5 Doubling Season (2 some old set, 3 FDN)
7 Painful Quandary (4 TBW, 3 FDN)
7 Phyrexian Arena (4 ONE, 3 FDN)2 votes -
Duskmourn: House of Horror Mastery Emporium
Hello. I've got a problem with the mastery emporium i currently have 15 mastery orbs but the master emporium coming up with no items available. This started after i was awarded the item that i hadn't received from the pass yet. Just contacting as concerned i wont be able to get all items from the emporium before it goes in 6 days time.
4 votes -
Psychic Frog Hideaway left store early
Psychic Frog's Hideaway said we had 4 hours left to use it. I bought it and started redeeming tickets. Starting at 11 AM EST, I received internal errors and when I closed out the program and brought it back, the store is gone despite having 3+ hours left (according to in game message) and hundreds of tickets left to spend. Please re-enable or refund this purchase.
5 votes -
Pioneer Masters Mythic Packs are bugged
(1) When openig Pioneer Masters mythic packs, I keep getting gems instead of missing mythic cards. (I invest 260 gems just to get 40 back instead of a mythic card).
(2) Your support-team should not be called support. No one is dealing with my issue. I was asking for a refund but I was just beeing ignored. You're all a bunch of frauds.
(3) I reported this issue twice in the customer support section. The first time, I was ignored, the second time I was told to report it here. I'm quite sure, it wil be ignored as well.
(4)…1 vote -
Daily deals have gone missing for multiple days.
There are daily deals but me and some other unfortunates are not getting any deals for multiple days now.
I tried reisntalling and multiple times reloading the store (clikcing off and back on "store") no luck from both.
4 votes -
Improved warnings for new players / customers
Would appreciate improved warnings for new players/customers or a way to get the money back, to buy something else for unused cards. As I was new to the game, I bought some Pioneer Masters cards for 100€ and I haven't noticed the tiny warning, that these cards can't be played. I just wanted to buy some cards to play alchemy or standart. The warning has also the same colour as the edition itself, so its even harder to spot the tiny warning, which is only above the purchaseable packs. Normally its possible to get the money back and to buy…
2 votes -
4 votes
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Mastery pass not rewarding
Mastery pass rewards mostly came through now, but from what I noticed so far was that mythic wild cards are still not rewarded.
3 votes -
Bug in Store
For the third day in a row, my store isn’t showing the 'Daily Deals'.
4 votes -
Mastery Pass rewards missing since level 29
I haven't received Duskmourn Mastery pass rewards past level 29.
4 votes
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