MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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999 results found
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Buying Booster packs
Hello!!
I would like the option to buy as many I can boosters.
When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.
Thx!!
2 votes -
wrong display in shop
the shop displays the pixel art snow covered mountain. I bought it, but it gets me the borderless standard art
1 vote -
Buy jem
冒険者セットを購入したが、3,500ジェムが増えていなかった。
冒険者アバターは入手していた。1 vote -
Acquisto Daily Deal busta Alchemy non comparsa tra i pacchetti disponibili da aprire
Ho acquistato una busta Alchemy dai Dayly Deals di oggi, ma questa non è comparsa tra i pacchetti apribili.Non ho modo di verificare se mi sono stati detratte le monete, ma in ogni caso l'offerta non è più acquistabile
1 vote -
1 vote
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Card i got from pack isnt in my library
I opened two packs and went to include the new cards I got from my packs and it does not show up in my library. It's like I never got the cards. this is on android
5 votes -
Buying packs of cards and not getting all packs I bought
I bought 2 packs of 6 cards for 2400 gems and it only gave me 4 packs to open plz resolve this issue and give my account the gems back or my packs I am supposed to have plz
11 votes -
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
2 votes -
購入したはずのカードが反映されません！
前もあったんですが購入したはずのカードが反映されません！日替わりセールのカードです！3枚
4 votes -
Past Historic Anthologies - Bring Them Back
Can you please periodically re-release past Historic Anthologies for purchase with gold? Unfortunately, not everyone was able to pick them up in the short windows they were available. This would undoubtedly make it easier for people to invest more time into the Arena, knowing they can save up to make that 25K gold purchase. It also feels better to not have to waste wild cards.
3 votes -
Pumpkin Cerberus is invisible
I purchased The pumpkin Cerberus Pat today. When I tap on the pet space on the battlefield I can hear the sound effects, but I cannot see the pet. I spent 15K in gold and this is really frustrating.
Playing on iPad, version 2021.9.40.325.892497
2 votes -
Missing mastery pass rewards
As many other players I bought the mysteries pass and didn't receive all of the rewards, for sure the draft Token and I am pretty sure about not receiving the mythic cards.
I hope wotc will be able to refund?!3 votes -
Did not get draft pass when purchased from the daily deal
I purchased the draft token from the daily deal today for 9,000 coins. But I still only have 2 tokens on my account (I had 3 from buying the mastery pass and used 1 of those tokens).
2 votes -
Duplicate Protection Failure
I bought a throne of eldraine booster for sale today. I opened it and got 20 gems. Digging through my collection, I discovered that there's plenty of rare cards in that set that i don't have 4 of.
6 votes -
Selected card styles not appearing in game.
After purchasing several card styles and selecting them, they are not appearing in games. Currently on PC, all purchases were with gold for mystical archive Japanese Snakeskin Veil, Primal Command, Stone Rain, and Kaldheim Esika's Chariot. Purchase date was 4/23/21
6 votes -
lost gold
I lost 3k gold for buying packs after the maintenance.
2 votes -
card missing
Card missing from collection
Give us the steps to reproduce the bug:
Open packs.
Notice the cards that you get.
They don't appear in my collection.6 votes -
Compré el pase de maestría y no recibí algunas recompensas.
Compré el pase de maestría estando en el nivel 24 de la maestría gratuita, sin embargo no recibí algunas recompensas previas como recompensas de cartas. No sé si se supone que ha de ser así, pero imagino que no, ¿no?
10 votes -
Mobile App Store not working
I have been playing on the mobile app for around a week now, and I have been unable to access the store since day 1. I thought this was just an issue with the beta but seems others are using store just fine. I reported issue and was told to uninstall and re-download which I did. Same issue still. I was also told to report issue here if reinstalling doesn't work. I'm playing on a new galaxy note 20.
7 votes -
Prepurchase of the Kasmina Pack Bundle problem with the payment
At the point of verifying my payment and check out, this message popped "2001: Oh no, it looks like there was a temporary error. No funds were debited from your account. Please try again." My account has money in it of course..
4 votes
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