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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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14032 results found

  1. Android app crashing

    Since the recent Android OS update the app constantly crashes. I have uninstalled and downloaded again but the issue remains.

    It gets unplayable because you need wins to progress but it keeps throwing me out of games and giving me losses

    42 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  2. Cant post a bug report.

    I keep getting "Sorry, we couldn't submit your request." So i cant even submit my bug report.

    9 votes

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  3. Deck Tester Against Sparky

    It would be really cool if we were allowed to use decks with cards we don't yet own against Sparky. It'd help give insight on how a deck could potentially work and play out. It would also encourage creativity for players, and could even inspire them to grind towards making a specific deck they may have found fun while experimenting.

    10 votes

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  4. Ban Tibalt's Trickery

    Ban this card already, it's ridiculously overpowered and making the game no fun to play. Fix it now!

    12 votes

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  5. historic brawl decks not working

    I cant play Historic Brawl, it doesn't let me select a deck. My historic brawl deck cant be selected for some reason, it has the red exclamation mark appear on it, but when I hover over it, it does not list the problem (it does this with all of my incomplete decks too, my standard decks are fine). Non of the cards in my deck are illegal for historic brawl and the ones that are banned in other formats I've replaced with legal cards and the deck still does not work. I was able to play Historic Brawl when it…

    12 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. interaction between Thalia and foretell spells is bugged

    Interaction between Thalia and foretell spells is bugged - adding extreme cost and making them unplayable.

    Foretell usage is you pay (2) in one turn and allowing you to cast it later for its foretell cost. In this case, doomskar (pic attached).

    However once the spell is exiled, and thalia is in play, its forcing you to pay the foretold spell for its full cost +(1), instead of the foretell cost +(1)

    So Doomskar goes from costing 1ww to costing 2ww if foretold, however its asking to pay 4ww

    This has cost me a few games, although i do not…

    5 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  7. Did not receive Season rewards

    Did not actually receive season rewards for reaching limited gold and bronze constructed. The rewards, 6 packs and 2 card styles, showed when i logged in but they were not rewarded

    12 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    277 votes

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    154 comments  ·  Gameplay  ·  Admin →
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  9. *** - Unable to Login - Timeout and Attach Failed to Drop Other Attach - ***

    Before I uninstalling MtG: Arena, I couldn't open Shop or Mastery due to "Crashing with a Unity Window (red exclamation point)". I uninstall MtG: Arena and re-installing it back. Now, I can't login with either timeout or "Failed to Drop Other Attach" error. What to do?

    11 votes

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  10. 11 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  11. Unable to cast instant fortelled card in response to spell

    Please see attached video:

    https://youtu.be/w599lfjxrCA

    There was nothing that should have prevented me from casting this card in response to his spell on the stack. I had priority, it was an instant, cast during my end step, and I had the mana available to cast it.

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. HAND SMOOTHING

    i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE…

    6 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  13. I can't play friendly Historic Brawl

    Literally, I can't play it with the friend.

    If I challenged to friend, there are only 60 cards match, 40 cards match, and friendly brawl, and there was a bug where I could select only the standard deck when I select the friendly brawl and press the play button. So I have to leave it. Even if I chose a standard deck, the game didn't start.

    And after that, I can't challenge to friend anymore.

    10 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. Matchmaking

    After winning a match to move me from Silver 1 to Gold 4 my next opponent was the #11 overall ranked player in Mythic. After reaching out to customer support they assured me that the matchmaking had been "tested extensively", "working as intended", and was "a level playing field". This appears to be none of those things and should be addressed.

    22 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  15. Daily quest not tracking spells cast

    Daily quest "Cast 25 Green or White Spells" has been stuck at 14/25 for several matches. Have restarted game twice without success in getting tracker to update.

    25 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  16. Store not working

    I didn’t get my challenge complete coins and it won’t let me buy packs in the store.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Brawl Ranked/Brawl Bot Match

    In my opinion people who like to play just to win should stick to competitive formats. Brawl is my Format of choice and it is really frustrating sometimes to see competitive decks every other match. Having a ranked brawl would make people have more fun in the Casual Brawl because they would actually be able to play the game to play the game and have fun. With so many people copying competitive decks it is hard for the people that just like creating there own decks to see if the decks actually work because you cant do Bot Matches with…

    28 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  18. ナーフに対する補償

    ヒストリックで使用可能なカードを何種も弱体化したにも関わらずそれに関する補償が一切ないのはどうなのか。
    プレイヤーが所持しているカードを勝手に使用しづらいように変えておいて新たにワイルドカードを使えと言わんばかりに新しいフォーマットを出し、山のようなレアカードを出すのはいかがなものか。
    弱体化されたカードに対するワイルドカードの補償を求める

    5 votes

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  19. aquired cards from packs not showing up in my collection

    I have cards not showing up in my collection that I aquired from opening packs. My most recent is Doom Blade.

    23 votes

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  20. Something has to change about the timer and "take action/decline" triggers for combos

    So this has been a problem for a while now with any infinite combos in arena, where, depending on the combo, you may be at risk of losing to the timer due to repeating the same action too many times and not triggering the game to see it as something that advances your game state.

    With the recent addition of Mystical Archive cards from Strixhaven into Historic, we have an inherent issue with the card "Tainted Pact". When attempting to combo off with Tainted pact and Thassa's Oracle, a combo that simply could not have been overlooked when adding Pact…

    25 votes

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