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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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808 results found

  1. store

    Today i was going to buy 4 rare cards and i noticed its 11.49 euro instead of 10.99 so i didnt buy it,you lose a costumer with your greed.bye.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  2. Llanowar Elves Style

    Pleas sell the Llanowar Elves style again, or re-enable the code STARTERSTYLES

    your support can't even tell me if you have ever offered it in the store, only that the code is expired and that the redeem code tell you that you have already redeemed it when it is expired.

    I have played MtG for 20 years and Arena specifically since 2018 and I just want a Llanowar elves style for my Brawl deck.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. Bug

    Forensic Thopter displays as pink silhouette.
    I bought it from the store for a limited time at 15,000 gold.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  4. Gems instead of mythic rare from mythic packs

    I spent my gold on a mythic rare pack from Murders of Karlov Manor and instead got 40 gems even though I still have 3 mythics I don't have any copies of.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. Gems in pack instead of wildcards

    I bought a Murders of Karlov Manor mythic pack and received gems instead of a card I am missing. Please help.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. I have purchased the dog in the in arena store and I never received it

    I have purchased the dog and also that is why I cannot see the dog for purchase because I have already purchased for the dog from the arena store. Give me the dog now or give me my money back..

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. Received rare wild card instead of mythic in Mythic Pack

    I just purchased a bundle of 10 Mythic Packs of the Lost Caverns of Ixalan. Of these ten packs, two were wild cards, with one being rare and the other mythic. I would like a refund on the pack that gave me a rare wild card. As I understand it, the entire point of a mythic pack is to guarantee a mythic card. If an actual mythic card is not provided then the wild card needs to automatically be a mythic wild card.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  8. Wrong card style from purchase

    Tl:dr 2 bugs; i was given the wrong card style from a purchase, i get a store error when trying to purchase the desired style

    I tried to purchase the theros beyond death full art swamp while in the deck editor. The transaction was successful, but i was instead given the war of the spark borderless land. I am unable to purchase any of the other swamp variants. I tested with the theros beyond death forest and it worked as intended

    3 votes

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    3 comments  ·  Store  ·  Admin →
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  9. Receiving Gems instead of mythic card for set I do not have all the mythics for -

    Opened a pack of Murders and got 40 gems instead of a mythic I do not have yet - I guess duplicate protection is a thing of the past now?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. codigo starter kit

    he comprado el starter kit de el señor de los anillos, me viene con dos codigos completamente nuevos, pero al poner los codigos no hacen nada, no me han dado ninguna recompensa... he salido del juego y vuelto a entrar y no veo absolutamente nada... queria ver si me podian ayudar

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. Not getting credit for mythic packs

    I keep purchasing mythic packs and it does not cause the golden pack counter to move. I tried several different times purchasing more mythic packs and still nothing. Very frustrating since they cost more.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Golden Pack gives non-Standard cards

    Hi Wizards,
    I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  13. Mastery XP Not Adding

    I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Gemme scomparse

    In negozio c'era la possibilità di acquistare 400 gemme che al momento del click sono risultate non acquistabili

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  15. 7 votes

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    3 comments  ·  Store  ·  Admin →
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  16. Bought Pack, but Golden Pack meter did not advance

    I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
    Can you take a look and maybe fix it. Thanks

    13 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Packs

    Packs ARE NOT RANDOM... 20 Mythic Packs and I haven't pulled a single copy of either of the mythic I am looking for. I think the packs aren't random. They are coded to not give you the cards you need / are looking for.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  18. Gems vanished from game

    Missing games: after login to game today i noticed i am missing a bunch of gems, should have around 400 and now have only 20. Can you look at this case?

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  19. Forgotten Perils Bundle

    I purchased the Forgotten Perils bundle only to find that I can't use the Resplendent Angel card style with my M19 copies. I didn't realize that I would need the LCI version of the card in order for it to work, as I did not see that mentioned anywhere.

    There is no reason for me to spend wildcards when I already have four copies of the M19 version. There should be a clearer warning that a style can only be applied to one version of a card, or better yet, allow styles to be applied to other printings.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Purchased alternate art but can't select it.

    I bought the alternate arts pack from the store that included Gishath, Itzquinth, Quintorious, and Ghalta. 3 of the arts work fine, but the Gishath art, doesn't let me select it. You can see when I select "Collected" it doesn't have the Alt art arrows, and when I select "Uncollected" it shows it as not faded, but I'm unable to Heart or select it.
    Also, odd to have your Bug Report also be a suggestion box.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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