After updating today (2020-1-16) opening the game always results in a black screen with only the cursor visible. This still happens after fresh install
Steps to reproduce:
- Uninstall MTG Arena
- Download Installer from https://magic.wizards.com/en/content/mtg-arena-download
- Run Installer and wait for install to be finished
- After install completes, Arena opens but only displays a black screen and cursor. Nothing else is visible
- After install completes, Arena opens normally.
After the game updated today, it has started hanging at a blank screen during startup. This is the same behavior that occurred about a month ago, after an update, where the log file is filled with repeated errors indicating the program is unable to load AkSoundEngine.dll. I tried uninstalling and reinstalling, but this did no help.
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.