Black Screen with MTG Arena cursor and no backround sound.
I downloaded and launched MTG arena and I had a black screen with a MTG customized cursor. I tried reinstalling the app, as well as opening multiple tabs of the game, all a black screen with cursor. Please contact me at email@example.com about what to do to fix this issue.
Finished a draft match, got a black screen for a looooong time, eventually told me it couldn't connect. Hit reconnect, it just sat at a black screen forever. Tried to launch the client several more times, got nothing at all but a black screen.
Black screen after logged in...
Macbook Pro 2014 15inch
Intel Iris Pro graphics
Here you are game either doesn t start or crash as soon as i try to put a mana on the table.
Lost 3 games in draft like this ....
I have enter a sealed event that finished 0-3 because the game crashed during the 3 games and i couldn't reenter until it was finished. Is there's a way to have back the 2000 gems ?
The game ran fine before the update.
Edit : i don't know if it's related but windows event report problem with the AkSoundEngine.dll :
Nom de l’application défaillante MTGA.exe, version : 2019.3.2.27194, horodatage : 0x5e43e820
Nom du module défaillant : AkSoundEngine.dll, version : 0.0.0.0, horodatage : 0x5cb4f75e
Code d’exception : 0xc0000409
Décalage d’erreur : 0x00000000001625ec
ID du processus défaillant : 0x3050
Heure de début de l’application défaillante : 0x01d64b2ba4abff49
Chemin d’accès de l’application défaillante : E:\MTGA\MTGA\MTGA.exe
Chemin d’accès du module défaillant: E:\MTGA\MTGA\MTGA_Data\Plugins\AkSoundEngine.dll
ID de rapport : 03c3734e-1335-4b3d-9a49-fc5d0d2d0d4f
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
I can't attach the log files. When I post the comment, it doesn't save the files to the comment.
If you have another way for me to get them to you (email, HTML form) let me know
Black screen on startup. The app just sits there, I can move the mouse etc, no crash.
One thing to note: Running as administrator fixes this issue and it works fine.
Note I have also seen this issue and not have it crash the game client.
Hello i lost my token of close deck for inespered close of mtg arena, the game close again and again
Starting the game- ist crashes down
I did not have this problem initially. I was able to complete a sealed torment. Then i went to make a deck. I was getting server issues redeeming wildcards and saving a deck. I think eventually it saved my deck 3 times. After that I closed and reopened. I then got the black screen every reopen.
I've lost 3% on mythic
unable to start a game!
4 loss without being able to play
Last crash log
MTG Arena Admin#43433 commented
We are investigating reports of players experience a "black screen" after the 1.09.00 June 25 Game Update for the release of Core Set 2021.
If you are experiencing this issue, please submit you game logs below to assist us with tracking the issue. More info on creating a log can be found, here: https://mtgarena-support.wizards.com/hc/en-us/articles/360000726823-Creating-Log-Files
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.