MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,335 votes

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    1238 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. 518 votes

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    173 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    547 votes

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    81 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    348 votes

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    50 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    413 votes

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    45 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. daily quest

    Can´t see the circles of the daily and weekly quests in the main screen.

    212 votes

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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. 164 votes

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    99 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Challenges and friends list dissapeared

    After the new update the challenges and the friends pop up don't appear, if I'm challenged there is an animation flame thing that appears, but if I go to click on it the flame disappears

    158 votes

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    40 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Daily - Weekly Quests disappeared

    After playing a few games (some Daily quests already accomplished, I was still on 2/15 on Daily and Weekly quests, New Deck quest in about 3 hour, Mastery level 2) all that bar with quests (Daily, Weekly, New deck, Mastery quests) disappeared.

    I tried to exit and open it again, reset it, tried restarting my PC (Windows), I even uninstalled the game and install it once again (first through Epic than direct from the MTGA site) and the quests have not yet appeared back.

    78 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Missions and friend list disappeard after first Strixhaven pack unlock

    After playing a few matches with a friend today, the friend icon in the bottom left corner, along with all with the missions HUD (Dailies, Weeklies, etc.) disappeared from the MTG Arena home screen. This occurred for both of us, and happened once we unlocked the first Strixhaven pack from the Mastery Pass.

    Not sure if unlocking the pack is what caused it, but it occurred at that moment for the both of us. I can still play online games on my own, though victories will not prompt any progression for missions. Any attempts at directly challenging players aren't received…

    63 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Friend icon missing

    Home screen no longer shows the friends icon on the bottom right corner of home screen.

    54 votes

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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. 836 votes

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    330 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Create option to have a static background to improve perfromance and player experience.

    We should have the option to have a static background. This would greatly improve performance and reduce the stress on hardware.

    112 votes

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    19 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Friends List Disappeared

    After the last update my friends list button has completely disappeared and I cannot send direct challenges. When someone sends me a challenge I get a small burst of flames in the bottom left side of my screen to let me know I got something, but I can't do anything about it.
    I've never had any issue with MTGA before this and my friends list/challenges were working fine a week ago. Same issue on mobile as well

    52 votes

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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Friends list

    Friends list is not showing my friends. I’ve tried re-adding them and reinstalled the game but still hasn’t worked

    53 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Missing friends list and daily quests

    I tried to challenge a friend to a duel and he accidentally canceled it. Afterwards my Home Screen no longer had the friends list button on the bottom left or my daily quests. When he tries to challenge me the little red flare appears but doesn’t actually allow me to open up the friends list.

    55 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. 41 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cannot complete color challenges - waiting for server

    I'm at the last stage for all of the color challenges (except for Green which I was able to fully complete 2 days ago) where it matches you up against a real player. Ever since yesterday, every time after clicking on the Play button, it just hangs on a "Waiting for server" screen. I've waited on this screen for minutes and it just continues spinning. Since there is no way to cancel the process, the only way out is to force quit the app.

    I'm seeing this happen on BOTH iOS and Windows versions of the game.

    29 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. No Quests and Daily Wins after Strixhaven Update

    After the Strixhaven Update i could play about an hour without problems. Than the complete Quest, Daily Wins/Weekly Wins and Friendlist vanished.

    43 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. 44 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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