MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. UI odd overlap on inspecting reward card

    Completed a Jumpstart game. I inspected the reward card I got and encountered unusual UI overlapping coming from the gold and XP rewards partially showing through

    Uploaded picture shows:
    before inspection (above)
    while inspecting (below)

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Invalid Command Line

    On start up, I get a warning pop up from Arena telling me there is an 'Invalid Command Line'

    Arena is UNINSTALLED on my PC. Why am I even getting a notification from it?

    1 vote

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  3. launcher crashed

    how to deal with this launcher problem?

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Launcher consuming 100% CPU and hanging during update process, game works fine after killing the task

    During the most recent update (Jumpstart release on 7/16) my launcher appeared to hang after downloading what looked like 80% of the content. I let it sit for quite a while; it consumed 100% CPU the entire time. When it was clear the process was hung, I killed the task and restarted. Instead of the launcher continuing the update, the game launched as it normally would, leading me to believe that the update actually completed successfully.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Display issue in rewards screen for ICR that generates tokens

    (See screenshot)
    When hovering over an ICR that creates a token while also receiving an XP reward, the token and the amount of XP clip into each other.

    1 vote

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  6. 1 vote

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  7. 1 vote

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  8. Setting screen crashes during Draft

    I have had this happen twice today. If I am in a draft match and try to open the settings it locks up. Nothing is responsive even after it times me out for not acting and I lose. It just keeps the menu open and wont let me choose anything including concede. I found this while trying to adjust the audio and graphics. I have lost a 3 draft rounds today alone trying to see if I can get a log.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Game crash

    During a game, the whole server crashed and completely logged me out of arena. When I was finally able to get back in, my master pass level was gone stating currently unavailable! I tried to play an unranked game to make sure everything was working and it crashed again!! Please advise/fix and restore the mastery information!

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Blank popup that wouldn't close

    I was on the lava level, and I was clicking around to see all the little effects. I was clicking on the big blueish crystal in the top left, beside my opponents name/timeouts, when some event or trigger happened, and a popup showed that usually shows a card and a "done" button, but only the button was showing. I clicked it and it didn't go away. The background blocker was also greying out the screen.

    I could open the menu, but could not interact with my cards etc.

    Seems like I clicked right a the wrong time, and made it…

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Draft Deck Missing In Premier Draft Menu

    After Drafting a deck in premier draft there is no option to edit it. There is only the option to resign or play a game. Already lost 1 game because I wasn't able to fix my lands.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. The game consume a lot of internet

    i'm have a very bad internet service, 1mb is the boardband that provides my company, and the client afther is updated still cosume alot of internet, even isn't on a game, just for been in the menu.

    2 votes

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  13. Sparky doesn't go away

    If you click on the learn more tab and then back to home sparky does not go away. If you click on other tabs like the packs tab he goes away.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multiple atempts necessary for logging in

    Multiple atempts necessary for logging in, this time at least seven times until finally being able to log in. The error most of the time was "unable to resolve inventory", most of the time just endless black screen. When finally was able to log in my "Store" tab is locked(even though it says "mastery" in it). This has been going on for some days but it got worst today.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. when redeeming my circle of loyalty i lost a mythic wildcard

    lost my mythic wildcard trying to redeem it into a circle of loyalty

    1 vote

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  16. i click on the icon on the desktop and says , error on verifying the upgrades, error code: FileAcess - - 2147024864 and dosent open

    i click on the icon on the desktop and says , error on verifying the upgrades, error code: FileAcess - - 2147024864 and dosent open

    1 vote

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  17. redeem mythic craft

    Same thing happened today, got a free M21 pack, tried to craft SNAPs (Snapsax or whatever its name is, the big Ikoria Apex) And Lost the wildcard without getting my card... PLEASE!!! FIX YOUR GAME!!! WHILE YOU`RE AT IT; FIX THE LAND SHUFFLING ALGORITYM!!! It helps alot to play the game not feeling like you are playing a game that the computer has scripted for you... :(

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. crashes after first game

    Playing in standard Bo1 play. Play the first game. Game ends. Collect rewards (if any). Click Play again and the interface immediately crashes.

    1 vote

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  19. Mtga. Exe ha smesso di funzionare

    Il sistema mi fa entrare ma quando provo a fare gioca, mi appare la schermata in oggetto.
    Ho provato a modificare in comandi exe come suggerito ma non funziona

    2 votes

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  20. Interface not working

    I couldn't click anything in match, restart wouldn't help and it costed me a game.

    1 vote

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MTG Arena Bugs & Product Suggestions

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