MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. daily quests vanished

    after the update and some playing the daily quest and achievements dissappeared.
    i restarted the game and they are still gone

    24 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Social Tab missing, Quests/Mastery missing, no rewards

    Shortly after buying the Stryxhaven mastery pass, my Daily Quests and Mastery experience went missing from the Home screen, as well as the social tab. I tried to log out and back in, closed the program and reopened it, and restarted the computer. The quests are still missing. I am also not receiving rewards for winning games either.

    21 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Quests, daily/weekly wins progress and mastery xp progress gone on PC and iOS

    A shortwhile after the STX update my quests, daily/weekly wins progress and mastery xp progress disappeared. Now they won't show nor progress further. The problem exists on PC and iOS.

    24 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Daily Mission/Weekly Win bar missing

    Finished a Strixhaven sealed event in which I completed all three of the daily missions that I had received today. When I completed the sealed and went back to the main menu, the bar at the bottom that tracks your mission and win progress was absent, and after winning another game in ranked queue, I found that it doesn't progress my Mastery Pass. Urgently needs fix ASAP.

    24 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. friends list

    All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.

    187 votes

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    45 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't Play Cards

    Same issue after previous update:

    Cards snap back into your hand (PC) unless you deliberately drop them directly forward on the battlefield. This was somehow resolved after the previous update, but back again.

    14 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    358 votes

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    149 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. 25 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. you have been disconnected. Please reconnect to continue playing.

    Arena was working FINE on mobile about an hour ago, all of a sudden every time I open the game I get this error: "you have been disconnected. Please reconnect to continue playing" and when clicking on Reconnect, absolutely Nothing happens and I just stare at a black screen. NOTHING is fixing this, I've done everything short of fully uninstalling the game from my Android phone...

    10 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Strixhaven college sleeves missing

    The card sleeves for each Strixhaven college are replaced with the standard card back

    20 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Home Screen icons missing

    I came back to the home screen after playing a game and I have no unlock progression trackers, no friend icon, and nothing at the bottom of my home screen as you would see usually

    18 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. my quests and friends list is missing from my home page

    so i was trying to play a game with a friend, when they realized they selected the wrong match and canceled. while i was loading it tried to load a game with an opponent with no name i clicked cancel and then the buttons disappear. i am play on my window pc, i tried logging in and out relaunching and even restarting my pc nothing has fixed that. i want to just play a brawl match with my friend and now i can't going to try a clean install but idk what to do

    21 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Draft recorded a loss for a canceled game

    I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.

    21 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Friend list

    Cannot connect to friend list. Updated today across all devices.

    20 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Daily Quest Reward swap button doesn't work

    I can click the daily quest reward button in order to swap the reward, but after accepting the screen "confirm swap", nothing changes.

    12 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Weekly / Daily Wins is not displayed

    Weekly / Daily Wins are not displayed after completing the daily quest, even if 15 wins have not yet been achieved.

    21 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Color challenge freeze

    When trying to start a game of the "color challenge" the game hangs on the screen waiting for the server

    Ao tentar iniciar uma partida do "desafio das cores" o jogo trava na tela de aguardando o servidor

    16 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unable to log in / Unable to resolve player inventory

    Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."

    Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.

    173 votes

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    106 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Black screen after connecting to server

    Black screen after launch.
    Platform: Windows.

    Everything was working fine before latest update (24/03/2021)
    When I launch the game I see the loading screen (gathering local files, loading card database, etc.), then I see "Connecting to server" I hear the sound of entering the main dashboard screen and then it's just black.
    I can move the cursor, click around but nothing happens, there's no sound when hovering over any elements, nothing.

    18 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Daily Quest Swap Bug

    When I attempt to swap my daily quest the "Confirm Swap" box appears, I select "OK", then nothing happens. I'm unable to swap daily quests.

    9 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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