MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Daily Reward swap does not work

    I can click the daily reward wheel in order to swap the reward, but after accepting the screen "confirm swap", nothing changes.

    9 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. 106 votes

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    28 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cannot access my friends list

    Cannot access friends list. Playing on IPhone. The icon to show the friends list does not appear. When my friend sends me an invite to a game it glows in the bottom right corner but it still will not allow me to accept the invite or open my friends list

    16 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Buttons and rewards display disappeared from Interface

    All of a sudden I have buttons that disappeared from the interface. I can longer see the bottom left corner button with the profile name next to it (that allows me to see my friends, who is online, set my self offline, etc..)

    Not only that, but I no longer see any quests at the bottom of my screen. Like daily quests, weekly quests (and yes I still have quests that were incomplete).

    Also, I just played a game, won it, but got no rewards (as I mentionned, I still had plenty of weekly games that I should have rewards…

    14 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Quests disappeared from home screen, rewards not activating

    After completing the last of the three quests, my home screen shows no quests, pending quests or the updated weekly reward quest available from today.
    Further, a win does not generate the quest reward I would normally get from a daily + weekly reward quest.

    15 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. 12 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Game glitches with Selvala and Kinan

    When you have both Selvala and Kinan out in play, if you try to tap Selvala to add mana the game will glitch and it won't let you take any actions

    9 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cannot login after July 8th maintenance on iOS

    I cannot login after today’s maintenance update on July 8th. It says “Unable to login” and all I get is three buttons “Forums” “Reconnect” “Logout”. None of those button’s paths gets me anywhere. There must be an authentication server issue due to the update. This has to be a back end issue. Everything was fine last night.

    6 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Weekly / Daily Wins is not displayed

    Weekly / Daily Wins are not displayed after completing the daily quest, even if 15 wins have not yet been achieved.

    15 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bug

    The Rewards/Quest bar disappeared from the Home screen (I still had my daily and weekly to finish)

    13 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. 15 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Friends List and Daily Challenges not Showing

    I finished a match in which my opponent surrendered before playing and now the lower part of my user interface has disappeared.

    15 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Friendlist visibility bug

    Happened today after Strixhaven-Patch:
    After exiting a match and returning to title screen, the friendlist icon in the lower left corner disappeared. if you click in the corner, it still does the sound of opening/closing the friendlist. it also shows the flaming effect when you receive a direct match challenge. other than that you cannot interact with it anymore.

    info of my setup:
    - standalone mtga client
    - i7-7700k
    - 16gb ram
    - hdd
    - geforce gtx 1070
    - latest drivers

    things i already tried:
    - logout/login of the client
    - changing resolution/graphic detail
    - changing fullscreen/window
    - restarting the…

    12 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. No quest, friend list, chat, experience progress displayed

    I cant see all these features at the bottom of the screen. Not displayed.

    13 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. 8 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Client Freezes on MacOS Big Sur

    After the Big Sur update of MacOS the MTGA client is a lot less stable. Strange polygons/artefacts appear on screen for a split second, sometimes the same happens with cards. But the main issue is that the MTGA client freezes in the middle of gameplay. After quickly restarting to finish the game this often happens again and again, resulting in a lot of lost games.

    This happens on a 2019 16" MacBook Pro running MacOS Big Sur 11.0.1 (20B29) and the latest MTGA (file version 1.1401.0)

    There is a Reddit post here with people experiencing similar issues:
    https://www.reddit.com/r/MagicArena/comments/jx9djt/mtg_arena_locking_up_on_macos_big_sur/

    22 votes

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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cannot attack

    On android
    Attack button was blocked on "all attack" to select all my creatures, even if they were already all selected
    I could still "no block" but no longer attack

    16 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Broken Friend List and Chat

    After the last patch (fixing the missing quest/friend list bug) my friend list appears completely empty. People can see me online and can send chat messages, but I don't receive anything.
    I receive friend requests and I can accept them. Once I do, I see that person in the list, and I can challenge them, but the chat still doesn't work. Restarting Arena makes the chat empty again.
    I attach a log captured while in the main menu, after having played a bit with the friend list.

    12 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Unable to resign from event

    Unable to resign event when I try to start a match on mobile

    12 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bug

    Rewards / Daily Quest log and icons have disappeared from homescreen.

    11 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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