MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Restore my account

    I paid OVER 100 DOLLARS for things I did not get. If you're going to be ***** then refund me you stupid *****.

    1 vote

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  2. Players are able to stall timer and theres no cut off time in the events. :)

    players are able to stall and the timer doesn't kick in.

    1 vote

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  3. Loading is incredibly slow. It takes minutes for the pages to load, even with the lowest quality of graphics and audio.

    Loading is incredibly slow. It takes minutes for the pages to load, even with the lowest quality of graphics and audio. It was relatively OK in the beginning though with the highest quality of graphics etc. Then is says: Lost connection. I have updated everything and logged in again, does not seem to work.

    1 vote

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  4. Master pass starded

    How I can kompmetly the master pass, if I can't play? After the update, the game crushed all time. I can't play so!!
    This is not right for all players, who buy the master pass this month.

    1 vote

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  5. duplication protection not working arena cube sealed rewards

    Duplication protection not working for Arena Cube Sealed rewards. I received 2 rares ICR after the event ended and it displayed the "First" tag above the cards even though I already had 4 copies of both cards. It did not grant me gems instead. Then I went to collection manager and no cards were marked as "New"

    3 votes

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  6. game crash 2 times and i lose 2 game, i want the refound

    On monday the game crash 2 times in a premium m21 draft and i lose 2 game, i want the refound of 1500 gems

    1 vote

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  7. When I started any game on draft, my MTGA crash and I can´t back on match until I lost this. Since M21 update. I Lost 3 draft because this.

    When I started any game on draft, my MTGA crash and I can´t back on match until I lost this. Since M21 update. I Lost 3 draft because this.

    1 vote

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  8. Crash in premium draft

    During a premium draft game, at the moment i drew makeshift battalion the game crashed and i couldn't reconnect

    1 vote

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  9. when i chose the draft cards, i was kicked out of the game. 2 times. and wont let me play. when i try again and i choose a card again thows

    when i chose the draft cards, i was kicked out of the game. 2 times. and wont let me play. when i try again and i choose a card again thows me

    1 vote

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  10. Crash in M21 draft

    I lose two time for crash for the card "Grasp of Darkness" and another time for random crash

    1 vote

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  11. Game Crashing

    Hello

    So the game is crasching some times ok , now for the last 3 days i had no isues when i was playing ranked oder normal Games . So i diced to give the draft a try , 1 round diskonektet , 2 round diskonektet , 3 round diskonektekt . So 3 free wins for my enemy and i got 3 loses without even geting into the play . It crasches always aroun 4 or 5 turn . I mean come on fix the problems and give the playeres someting in return some people are losing everithing just becouse…

    1 vote

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  12. Hello good night, unfortunately I come through this to inform the continuity of the crash problems in the game and now it happened during a

    Hello good night, unfortunately I come through this to inform the continuity of the crash problems in the game and now it happened during a drafit where the game closed and did not let me return, because he would crash every return until the game let me return and I had already lost the match and now what happens?

    I'm waiting without more

    Ivair Roberto.

    1 vote

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  13. Vais a compensar por estos Bugs en los Draft de oro, ya van 10.000 de oro perdido

    Estoy perdiendo Oro en Draft Rápidos desde esta ultima actualización el juego se bloquea y no me deja volver a entrar...

    1 vote

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  14. Prize not awarded for premier draft+ visual bug

    During a premier draft, I was unable to claim my prize, and when I left the event It showed as if I was never in the draft (whereas I believe normally were I to leave I could come back to claim my prize). It also showed part of the screen as if i was in a draft with 3 losses, and the other half as if I was not in a draft. I am disappointed, because I thought I did pretty well in that draft and I wanted to draft again. (I tried to post previously, but it didn't go…

    1 vote

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  15. Errore 500

    Errore 500 sono stato cacciato dal gioco durante un draft con giocatori... RESTITUITEMI l’INGRESSO!!!!

    1 vote

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  16. 500 Connection Issue During My Draft

    During the start of my draft, I received an error from MTG that forced me to reconnect. I continually pressed the reconnect button but the application would not reconnect by itself. I closed down MTG arena and rebooted the game. However, as I logged in, even though I had right username and password, it said 500 connection issue can't log in. I tried this for the next 5 minutes to try to log in but it kept producing the error.

    After about 15mins, I tried to log in and it worked. However, the draft had finished and the computer drafted…

    1 vote

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  17. Servers die during draft and now I have a bunch of random cards? Get the cards back, but refund the gems, thanks!

    So 10 minutes ago the servers crashed while me and other people were drafting. Now I have a bunch of random cards. What am i expected to do? A pentacolor deck? And 20 minutes ago I bought the welcome pack...
    And ALSO I AM FORCED to play in english because game crashed in other languages. It happened 2 days ago.

    For this last draft get the cards back, but refund the gems. Thanks.
    For now I will be logged out.
    - A closed beta user.

    1 vote

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  18. Servers die during draft and now I have a bunch of random cards? Get the cards back, but refund the gems, thanks!

    So 10 minutes ago the servers crashed while me and other people were drafting. Now I have a bunch of random cards. What am i expected to do? A pentacolor deck? And 20 minutes ago I bought the welcome pack...
    And ALSO I AM FORCED to play in english because game crashed in other languages. It happened 2 days ago.

    For this last draft get the cards back, but refund the gems. Thanks.
    For now I will be logged out.
    - A closed beta user.

    1 vote

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  19. ikoria draft bug last card crash my game

    Beim draften der letzten Karte stürzt das spiel ständig ab.
    wenn ich es in den sideboard tun möchte.

    1 vote

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  20. Didn't win the standart event reward by finishing it

    I finished the standart event but the button "reclaim reward" didn't appear. So no money or ICR were reclaimed.

    1 vote

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