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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2405 results found

  1. Accented characters in deck name make the game crash when hovering over it in deck selection screen

    Hello,

    PC user here.

    Reporting crashing bug and graphical bug that appeared ever since alchemy update.

    The game crashes during deck selection for any game mode, if the mouse moves over a deck whose name contains accented characters (thus, french players are more likely to encounter that issue than some other languages)

    1. Select any game mode (not deck creation)
    2. Move the mouse over problematic deck (see sreenshot for reference, red highlights)
    3. Game crashes

    Game should not crash when using deck with accented characters.

    Workaround is to not move the mouse over deck, not play it or simply rename it. Please…

    3 votes

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  2. Double Feature Event Transparent Cards

    during the new double feature draft event some of the cards were going transperent and not letting me pick them, this negatively affected my gameplay experience heavily

    2 votes

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  3. season rank

    I just saw that there are only 2 days left for the "Season Rank" for January 2022.
    I played almost every day (Mastery lv 84) but he tells me that I haven't played any match in constructed (Image 1).
    I just played one and still nothing happens? (Image 2-1, 2-2, 2-3)
    Did I lose my whole season?

    PC win 10
    2021.12.80.3983.908401

    Season Rank february :
    No reward for Contructed Rank last season.
    Play historical 3/15 weekly win rewards (Image 3) and not match in constructed ... (Image 4)
    Log last match

    2 votes

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  4. プレイしたカードが解決されなかった

    ドラフトの対戦中、プレイしたカード(精髄の吸引)がスタックに乗ったが、解決されなかった。手札にも戻らなかった。その結果、敗北した。(11月14日の最後の対戦)

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  5. At the standard event card ban doesn't work.

    At standard event card ban doesn't work. Had to change my deck and remove from it Facelless Haven to paticipate in the event. Now I paly against decks that have faceless haven and they can use it. Ii suppose it is a bug, bc i can't see other expllanation why some people can play with faceless haven and some can't

    2 votes

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  6. orb

    I have finished mastery but I'm missing an Orb. Any reason why? See attached for more details.

    2 votes

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  7. 1 vote

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    1 comment  ·  Events  ·  Admin →
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  8. out of the shadow event

    During two consecutive match of an "out of the shadow event" some of my creatures who got the "perpetual" +1/+1, (with the purple text) once they entered the battlefield lost the buff causing a defeat and a loss of money.

    The linked image show how creature in my hand are still modified but Nighthawk scavenger isn't anymore

    1 vote

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  9. Traditional Draft

    I paid 10,000 coins for a traditional draft and was disconnected.
    Now Traditional Draft is off the schedule and I'm out 10K Coins.

    9 votes

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    3 comments  ·  Events  ·  Admin →
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  10. 5th copy of card for Slow Start event

    Is there a "5th copy protection" for events such as the current Slow Start event? I opened a 5th copy of Doomskar as my first prize for winning a game but did not receive gems as compensation.

    2 votes

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  11. 忍術コスト

    クイックドラフト中に毒血勢団の影歩きの忍術コストが正しく表示されない

    1 vote

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  12. スロースタート

    スロースタートにてデッキを一度選択したら変更できない

    2 votes

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  13. [BUG] Incorrect Loss registration Alchemy Meta Game Challenge

    On 26-3-2022 at 11:50 I played my 5th match in the Alchemy Meta Game Challenge and I won the 2 necessary games to get the win, but after the win I am sent back to the event page and it registered as a loss. The meta game challenge is really hard to get to 7 wins and I was going for it. Now I missed out on my possibility to get 7 wins straight. I have attached proof of my wins.

    Please give me the 7 wins reward (5k gold and 30 packs) or restore my progress, so I can…

    1 vote

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  14. 3 votes

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  15. Lanzo una carta y se congela la pantalla completa

    En repetidas ocasiones, pasa esto en medio de una partida. Ya cansa y da ganas de dejar el juego por estos inconvenientes. Así como en esta ocasión me ah pasado en medio de drafts. Y eso provoca más enfado de mi parte. Mi sugerencia es que optimicen el juego en android.

    1 vote

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  16. Premier Draft Bug/Can’t enter the match,cause lose

    iOS, 2022.14.0.445.919546,Please check the bug,I can’t accept this lose

    1 vote

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  17. MTGA crimson vow premier draft rewards not awarded

    Completed Crimson Vow premier draft about 9pm UTC-7 tonight with a record of 6 wins and 3 losses, I clicked the button to claim rewards and was returned to the main menu without receiving the gems or packs

    2 votes

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  18. Mtg crash on iPhone after chat

    Hi, I was in my fifth game of a quick draft on my iPhone 11, my opponent said hello on their first turn. I played a land and responded with a hello. As soon as I did, my screen froze and my app crashed. I loaded the game back up, entered the match and as I did I could see my timer was running out, so I quickly played an island. It looked like I had played the land out, but on my turn three, I could not play a land card. After I did play my third land, I…

    1 vote

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  19. Bug

    Despues de utilizar "descubrir la fórmula" no se descuenta perpetuamente el valor de las cartas que tenia en mi mano, no me deja jugar "dividir entre cero" por 2 manas. Adjunto foto

    1 vote

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  20. draft

    Perdí mi ficha de draft

    Jugando en Windows, el draft dejo de repartir y cuando vuelvo a iniciar sesión las cartas se habían elegido aleatoriamente sin poder competir en el draft.

    1 vote

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