MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. waiting for the server

    Stuck at "waiting for server" after paying to play the new cube draft. I would like my coins refunded and a fix so I can actually play in the draft again.

    72 votes

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    43 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Premier Draft incorrectly adding losses

    I joined a Strixhaven Premier draft.
    My internet briefly disconnected (around 40 seconds) during the draft portion (early in pack 3).
    After I reconnected there were no further issues with the draft or deckbuilding.
    I lost my first game with the deck but received 2 losses on the tracker.
    I won my second game and it was treated as a loss, removing me from the event with "3" losses and awarding only the minimum payout.

    10 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Mastery/quest icons disappeared and I can't claim event reward for an hour or so.

    My mastery and daily/weekly quest icons have completely disappeared and for an hour or so I'm unable to claim my draft reward, it just tells me to try again later. I must have restarted MTG Arena like 20 times, no effect.

    8 votes

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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Venture browser not displaying

    I hid the dungeon browser while venturing during a game of AFR limited, and when i tried to re display the dungeon to make a selection, the window wouldn't display the dungeon. I was unable to make a selection, timed out, and the match was auto conceded. I would like to request a refund of my entry for the event please.

    5 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to resign to event

    Suddenly cannot start any game or even purchase. Getting attached error. “Unable to resign from event. please try again later.”

    There is only one event active “Jumpstart” and also when trying to Resign from this event the same error appears.

    Thanks for help

    5 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to resign to event

    Suddenly cannot start any game or even purchase. Getting attached error. “Unable to resign from event. please try again later.”

    There is only one event active “Jumpstart” and also when trying to Resign from this event the same error appears.

    Thanks for help

    5 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. FNM Historic Brawl Companion Error

    For today's FNM Historic Brawl event, decks with companions can't be added. They get stuck on a loading screen when choosing them for the event or lead to a menu with the play button.

    8 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Draft Record randomly adding losses

    I am not sure when this may have occurred as I only just noticed after my last match, which resulted in a win. My draft record in my current War of the Spark Premiere draft has a loss that I have not incurred to the best of my knowledge, resulting in a current record of 5-1 on the Arena event screen. In addition, a tracker I use to track my draft records confirms a record of 5-0 so I do not know where this loss came from but I do believe I have not had a loss in this draft…

    12 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Game loss without playing

    Hi,
    I made a premier draft deck. Went to play my first game - I saw my opening hand but was not able to keep or mulligan then it suddenly went black, and after some time the program went back to the draft screen with the option to play a game, but did not register a loss at that stage. Then later I came back to the screen and it registered me a loss for the draft - but I did not play the game, and I was not able to play it. This is unfair that I am not…

    10 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Colour Challenge 5 stuck on loading screen

    Hi,
    Keen to play the game, but i get to the 5th challenge in the five colour challenge ~ and get stuck with a loading screen. I completed all of the colours through till the 4th because the same issue persists.

    Is there not players? Or is this a bug? Either way worrying.

    6 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Défi V du défi des couleurs

    Bonjour,

    J'ai installé le jeu aujourd'hui sur pc portable sous windows 10. Je ne peux pas terminer le défi des couleurs car au défi V le serveur me met en attente et ne me propose pas d'adversaire. Que dois-je faire ?

    5 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. 59 votes

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    10 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Strixhaven Mastery - can’t use orb on quandrix pledgemage (iOS)

    On the iPad, when I try to put a mastery orb in quandrix pledgemage, the tooltip opens with the card displayed, but the “confirm pick” doesn’t highlight. It does for all the other colleges.

    6 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Timer does not start counting down during opponent's turn

    During the College Cup singleton play, I played the Angel of Vitality and then it became my opponent's turn.
    I waited nearly 20 minutes before submitting this bug report.
    The game appears to be fully functional but waiting on my opponent's action.

    5 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. 8 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. double loss received for single loss in premier afr draft mode

    Hello dear wotc team!

    I just received an additional loss after losing a match in premier draft afr and I really don't understand why!

    I went from 5-0 to 5-2 after losing only ONE match and now finished 6-3 instead of potentially 7-2 because of this.

    If it helps I attached the log from my current session

    1 vote

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Arena Open - Waiting for the server

    I can't log on or play my Arean Open matches after purchasing the Day 1 open - server unresponsive.

    Mac 11.3.x

    Would love some feedback here or at least a refund... I can't sit here all day and wait for this...

    5 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Professor Onyx bug

    My opponent used emergent ultimatum, then he played Professor Onyx for free and the thing is that he instaused the last skill of the planeswalker resting 8 points and keeping 2. The planeswalker starts with 5 loyalty points so I'm pretty sure that his second skill got fkn bugged or I don't understand what happened.

    The picture is on the second turn with Professor Onix, it was an insta win obviously.

    4 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Draugr Thought Thief unable to choose targets

    I cast a Thought Thief during a premium draft game. The game would not let me choose a target and then gave me a concession game loss once all of my clock ran out. It had to go through 4 extensions in order to time out.

    Is there any way to recover this loss? Or am I out a portion of my gems spent on this draft?

    11 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Quests Bug

    When I finish my quest, the oders quests and mastery bar just desapear.
    Each victory I win after this I won't getting the XP, gold and mastery progress.
    I need urgent help!!!

    8 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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