MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2418 results found
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jump in blue mission bug
Jump in blue mission not progressing even though i have completed jump in 5+ times, making sure to get the win and collect the rewards each time.
3 votes -
Phantom Losses during Limited events
Two of the last three events I have entered have given me a “phantom loss” where after deck building , my deck appears with a triangular exclamation point error message and I start the event with one loss. This happened during my first attempt at the MKM arena open, where I was upset but wrote it off as a fluke, and again just now in MKM draft. I don’t know what I am doing to cause it, but it is very annoying and makes me not want to play since I am playing at a disadvantage to everyone else.
Please…
2 votes -
Premier Draft Game-Tracking Failure
I was playing in a Premier Ravnica Chaos Draft on IOS and won a game (I had previously won twice and lost twice). When I returned to the event, it had counted the win as a loss. This is of course not correct, and it should count my win as a win. Included are a screenshot of my victory and the following event screen.
2 votes -
Draft loss bug
Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player
3 votes -
draft
During the pick phase of a War ofthe Sparks premium draft the game has returned a connection error and was impossible to continue the draft phase. As a result, there were random cards in the deck/
2 votes -
server drop during draft event leads to loss
I want a refund for my draft event.
I was winning the match, then I cast my removal spell, and the the screen stayed like this until the turn-timer started. I thought it was my opponent's timer. They the timer ended, but nothing happened. Then it informed me of disconnect.
I want a refund for my draft event.
Fix your crummy servers!3 votes -
イベント参加券のアイコンが変わった
青い参加券があって、
新しく
いたって普通のイベント 参加券
を手に入れたあと、
青い参加券がなくなって見えた。そして、
いたって普通のイベント に参加券を使ったら、
表示が
以前の参加券の表示ではなく、いたって普通のイベント参加券の表示に見える現象が発生した。2 votes -
Starter decks not being added
After winning 3 games on the starter deck event with the new lists, I only got 1 of them which was not the one I was using
Checked collection just in case I got the cards, but only got the ones from the deck I unlocked
Thought we were supposed to get all of them
14 votes -
BUG: Premier draft ended early
My opponent conceded and my draft ended early. I was certain i had won and this was clearly shown in the Players.log file. Please see snippets below. I can share the full log if needed but note its bigger than 50Mb.
[UnityCrossThreadLogger]1/15/2024 12:06:32 PM
"CurrentWins":5,"CurrentLosses":2[UnityCrossThreadLogger]1/15/2024 12:11:43 PM: Match to A8D35577DE2EA2AB: MatchGameRoomStateChangedEvent
{ "transactionId": "8cef5b8d-c02d-4c28-bc25-27a75675c06d", "requestId": 218, "timestamp": "1705342228721", "matchGameRoomStateChangedEvent": { "gameRoomInfo": { "gameRoomConfig": { "reservedPlayers": [ { "userId": "F1A3D9C03A4D88A5", "playerName": "Oceans#26912", "systemSeatId": 1, "teamId": 1, "connectionInfo": { "connectionState": "ConnectionStateOpen" }, "courseId": "AvatarBasicVraska", "sessionId": "c2843e41-52f6-4feb-89fb-d63371d35cc9", "platformId": "Windows", "eventId": "PremierDraftLCI20231114" }, { "userId": "A8D35577DE2EA2AB", "playerName":…3 votes -
Sheoldred, the Apocalypse in a Phyrexia Draft
My opponent played a Sheoldred, the Apocalypse in Phyrexia Premier Draft. I didn't last long...
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IMG_0042.png 3568 KB -
Log20230329_020101.log 77 KB -
sheoldredinphyrexiadraftwtf.jpg 474 KB -
mtg3.jpg 182 KB -
mtg2.jpg 216 KB -
mtg1.jpg 214 KB -
Log20230222_195212.log 52 KB -
Log20230222_201337.log 127 KB -
Screenshot 2023-02-12 at 10.36.51.png 7509 KB -
Screenshot 2023-02-12 at 10.36.46.png 7307 KB -
20230208_141302.jpg 397 KB -
sheoldrona.png 2412 KB -
Screen Shot 2023-02-07 at 2.33.35 PM.png 3690 KB
24 votes -
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wins recorded as losses in draft format
During Premier draft MKM My opponent surrendered when I had lethal on the board. The game client recorded this as a loss ending my draft (as it was the 3rd loss).
Game version:
2024.34.0.5124.10513823 votes -
game kept on crashing when joining match(3x) during draft
There was an initial crash/game closed when finding an opponent. I restarted mtga and it got to the found opponent screen with their name then crashed again. this happened a second time, then was able to start the match after missing my first turn. this was during a draft event, on my pc.
2 votes -
crash in sealed event
crash during sealed event, log file attached. opponent's fuse ran out but never completely expired, couldn't concede either
2 votes -
Multiple claimable Arena Anniversary rewards
I received multiples of the same daily Arena Anniversary mail, the rewards could therefor be claimed multiple times. These came spread out over the day.
I'm on Windows PC / Steam
I noticed I received the same mail 2-3 times including draft tokens and mastery experience. I may also have received 2 of the M20 packs but uncertain. To my knowledge, any other anniversary mail has only been received/claimed once.
I claimed the reward twice in a row, by just opening the mail and clicking claim, without paying attention to the contents or titles at first. I received the the…
8 votes -
Did not receive mythic card rewards from event pass mastery after reaching those milestones
The first time it happened i thought maybe i had less mythic wildcards than i was expecting before reaching the mastery milestone that grants one, but this time i was paying attention and i had 2 mythic wildcards before the milestone reward and still only 2 and after reaching it. I also did not see any animation that shows that i got a new mastery reward after finishing the game that gave me enough XP to get it, it showed only the daily win reward. Logging out and back in did not solve my issue.
I'd like to receive my…1 vote -
draft
So, I understand that you are supposed to learn from losses.. bla bla bla
But facing as a draft noob at bronze gold and platin players 3x in a row ain't fun and doesn't help to learn 1 bit. **** that.2 votes -
Additional loss after 2nd game in Premier Draft
In my most recent MKM-Alchemy Premier Draft, I won the first game and lost the second game. While the first win was registered correctly, I suddenly had two instead of one loss after the second game. Effectively this caused me to collect 3 losses early.
I suspect that there was something wrong going on when I was matched for the second game. While the search for an opponent had already been finished after about 3 seconds (thats when the "Cancel" button dissapeared) it took an unusual extra 10 seconds until I entered the game. I experienced no internet connection issues…
2 votes -
Draft
I paid 10000 coins yesterday for a premier draft e diconnect during it. after I can draft with diamonds but i lose 10000 coins!
2 votes -
App crashing while entering match
For about the last month, when opening the app for the first time after a while, the first match I begin makes the app crash, then reopening the app it find the pending match but when at the “username vs username” screen it crashes again and keeps doing that until the timer runs out and i get match loss. While playing in ladder isn’t a huge problem, it happened also during a Standard Metagame challenge making me lose the entry at the first match without even playing the match whatsoever. You can verify that by checking my log. A refund…
2 votes -
"Spelunking" packet apparently glitched packet-selection in "Jump In!"
I selected "Spelunking" as my first packet in a "Jump In!" event. I was on the iOS client. It gave me choices for the second packet, but when I selected "Wandering" it basically gave me the screen below. I say "basically" because the screenshot is from the Mac client, which I opened after I'd closed the app on my phone. When I chose "Jump In!", it said I was in packet-selection, but it gave me this when I tried to resume. It's the same screen as it was on mobile, but it's a different resolution. I can still do anything…
3 votes
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