MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Strixhaven Sealed: Win recorded as a loss

    I went 2-2 while playing sealed on mobile. In my 5th game, my opponent conceded. This resulted in me getting a loss, and going 2-3.

    I'm not positive which log to upload but since this is the only one with 4-16 (today's date) that has any significant size I assume it's this one.

    6 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can't see my daily mission or any

    daily mission disappeared for me too

    8 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Not Showing Daily/Weekly Challenges

    After the update the daily and weekly challenges only showed until one daily was completed and all have since failed to reappear despite restarting several times. I am no longer getting rewards for wins either with them gone.

    7 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Network Error: Unable to resign from event. Please try again later

    I get the subject error when selecting “play” for all match types.

    7 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. 4 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. varragoth, bloodsky sire

    Playing Kaldheim sealed on MTGA; Attacked with Varragoth and triggered Boast; was UNABLE to target myself with the ability and therefore unable to search my library, losing me the game.

    12 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. turbo draft

    i try to participate to a turbo draft on MTGA but it show me a message that a network error occured
    when i try again i notice that the event was "paid" but can't be accessed
    thank you for correcting this situation, cancel my participation to this event and credit me back

    7 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Turbo Draft Network Error

    Turbo Draft isn't working. Spent 5,000 gold (which it took) and keep getting network error "Unable to start draft. Please try again later". Have tried shutting down, rebooting and still getting the same network error. How can I get refunded, or be able to enter the draft?

    6 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Turbo-draft

    Unabel to start Turbo Draft. I play MTGA on my Macbook Pro. Don't have any Issues. I payed for this event with Gold and can't start it. See the Screenshot for the upcoming Error Massage that keeps popping up.

    7 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. No Timer Rope

    I am playing a match in the new college cup format (the singleton format) on the PC. I have been waiting for my opponent for more than 20 minutes .They have made no action and the rope icon has not appeared. and now I can't do any other matches without conceding.

    4 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. 10 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. カラーチャレンジ

    カラーチャレンジ5戦目が、サーバーの応答待ちで
    動かない

    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. MTGArena not starting

    Currently unable to initialize Arena. Upon start, it takes a long time on a black screen and then after the load steps it goes into "Waiting for server" forever.
    This is happening after it going really really slow on a previous initialization.

    It is particularly frustrating as I had been preparing for the MTGArena Open and have only been able to open the pool, but can't play a game.

    To reproduce: start Arena.
    Steps already tried: clean restart, flush cache, US-based VPN.

    See attached reports for today.

    6 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Waiting for server - attempting to queue for Brawl with specific deck

    If I try to queue into a Brawl game with the following deck, I just get the Waiting for Server message and the spinning circle on the main screen. The game does not proceed to the queueing for game screen with the timer. Using other decks, I can get past this to the queueing for game screen and actually get into a game.

    Commander
    1 Nethroi, Apex of Death (IKO) 197

    Companion
    1 Kaheera, the Orphanguard (IKO) 224

    Deck
    1 Forest (JMP) 74
    1 Plains (ANA) 8
    1 Swamp (ANA) 27
    1 Brightclimb Pathway (ZNR) 259
    1 Hero of the…

    5 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Quests disappearing/not rewarding gold

    Ever since Strixhaven released the weekly/daily wins have disappeared after completing the daily quest and maybe a game after that. XP seems to still be awarded but not displayed but gold is not being awarded at all.

    This has been particularly disappointing because I am only a few hundred gold shy of being able to draft Strixhaven and have been watching friends able to play the new content without a way to earn enough gold to do it myself.

    6 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Second win in Jumpstart did not award a second rare or higher ICR

    I just won my second game with this particular deck in the Jumpstart event and did not receive a rare or better ICR. I received a handful of gold and two lower than rare ICRs. Thanks for any help.

    42 votes

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    12 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Missions and level have dissapeared

    222 / 5000
    Resultados de traducción
    I've been playing for about two weeks, but since you added the last pack every time I do the mission of the day all the rest of missions, including the level and the mission complete, have disappeared. They only reappear the next day, but the problem remains. Did I miss something because I am new or is it a bug?

    7 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Quests Bug

    When I finish my quest, the oders quests and mastery bar just desapear.
    Each victory I win after this I won't getting the XP, gold and mastery progress.
    I need urgent help!!!

    7 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Turbo Draft Network Error

    Turbo Draft isn't working. Spent 5,000 gold (which it took) and keep getting network error "Unable to start draft. Please try again later". Have tried shutting down, rebooting and still getting the same network error. How can I get refunded, or be able to enter the draft?

    6 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Draft not working

    Paid gems on my android for a draft event called turbo draft and I'm trying to participate but it just says network error. I'm posting this from the exact same spot and it will allow me to play normal matches, so it's not my phone's connection.

    7 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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