MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Standard Metagame Challenge Bug - Defeat on the precipice of victory

    1. Happened twice on the precipice of victory with my Sultai deck, enter my winning move, and the DEFEAT screen loads up, and I get credited incorrectly with the DEFEAT
    2. Mac
    3. Defeat, instead of Victory
    4. Victory, instead of defeat
    5. Done
    6. Stop playing
    1 vote

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. ミッドウィークマジックのコードが認証されない

    ミッドウィークマジックのコードを店舗に貰ったがコード認証失敗と表示された。同店舗に再度コードを貰ったがこれも失敗。再度コードを貰ったが何度コピー&ペーストしても失敗する。店舗にサポートへの相談を勧められた

    3 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. ミッドウィークのコードが使用できない

    ミッドウィークのコードがエラーになります
    ショップから3回コードを貰ったのですが
    全て使用できませんでした

    3 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Scry bug on Dungeons mechanic

    Im playing Dungeons & Dragons Draft, but i can't scry the cards on the bottle of the library, i just can't put the top cards at the bottom of my library. I want my gems back please!!

    3 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Limited rank dropped after winning a constructed match

    I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.

    24 votes

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    6 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. college cup event doesn't have rope timeout for opponent

    College cup event doesn't have rope timeout for opponent. I stuck with opponent which almost lose game but didn't want to concede. I'm waiting about 10 minutes, reload game, but it still opponents turn

    3 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. Undersea Invader

    This is actually quite old, and I am VERY UNHAPPY YOU STILL HAVE NOT SOLVED THE PROBLEM, but I did my due diligence and tried 3 or 4 different ways to try to find my previous reports and NONE of your 'search' mechanisms were any help AT ALL, so this is what you get...
    Once again, I see an opponent playing an Undersea Invader that is supposed to come into the battlefield tapped- and does- and then immediately untaps and is available for attack as if it had haste, with ABSOLUTELY NOTHING ELSE in enchantments, sorceries, spells, creature abilities, or…

    2 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lost a sealed game because I pressed "Cancel"

    I was playing Sealed on AFR, i clicked on "Play" then i clicked on "Cancel" to check my Sealed deck. When I finished checking my deck, I tried to press "Play" to start a game and had an error message telling me to reconnect.
    I restarted Arena, entered my Sealed to see that I had a loss in my event.
    That is unacceptable.

    3 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Daily/weekly rewards dissappear

    Every day since Strixhaven update the daily win and weekly win rewards dissappear as soon as the daily event is completed.

    6 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. 21 votes

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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. incorrect card interaction

    The card "Paladin Class" states the attacking creature gets +1/+1 for each OTHER attacking creature and Double Strike. When my opponent attacked with only one creature, he was given the +1/+1 anyway, causing me to lose the game. The card clearly states the creature gets +1/+1 for each OTHER attacking creature, meaning it should not have gotten the buff when attacking solo. That cost me a game in Sealed format, ruining my reward and my experience. Seeing as that is obviously a bug and not how the card works, do I get my entry refunded or something?

    2 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. kicked out of sealed

    I joined an AFR Sealed deck, played 1 game then closed the Arena client. Opened the Arena client on a different computer and I was out of the event i.e. I only had the opportunity to join a new one.
    2K gems gone, the cards from my Sealed pool are in my collection.

    3 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. I loose a game in draft for no reason and bug with Ecological Appreciation in draft

    I loose a game in Major Draft for no reason ,I had 2 losses and I didn't want to start the next game, so I closed the game and when I came back, one more loss was entered,and in other draft Ecological Appreciation didn't put any creature on the battlefield the first time, and only put 1 the second. What made me lose 2 part by this fault.
    t's a bit annoying to lose 3000 gems on bugs, could you refund me please
    Cordially
    Gatsukawa#12828

    6 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Daily Challenges and Mastery Levels not showing up on home screen

    Challenges not appearing on home screen. Wins not awarded awards.

    6 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cannot cast Double Major

    I could not cast Double Major during my pre-release event. Neither at instant speed, nor at sorcery speed. I had the mana and a creature. I dont see why there was a problem.

    4 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Color Challenge Freezes on waiting for server

    I am on the last color challenge for green (last overall challenge) and it constantly gets stuck on the “checking for server” step. I am able to play in other live matches but cannot face the final challenge.

    To repro, click into color challenge, and try to fight the love opponent on final battle of green.

    4 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. (Draft) Card Stuck to Cursor

    During my draft a card became stuck on my cursor. It would not allow me to select it or do anything else as my timer counted down. At the end of the timer, it gave me a different card. There were no problems with my connection.

    7 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. turbo draft error

    i try to participate to a turbo draft on MTGA but it show me a message that a network error occured
    when i try again i notice that the event was "paid" but can't be accessed
    thank you for correcting this situation, cancel my participation to this event and credit me back

    5 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. 6 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Completing fifth battle of the colour challange is no longer possible for any of the colours, simply continues loading

    The inability ti connect to the server when attempting to complete the last mission of the challange makes it impossible to finish, locking progression entirely. After the lastest update I was unable to attempt the pvp mission of any of the colours, as the Mobile version simply keeps trying to connect to the server without success.

    3 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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