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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2407 results found

  1. Pre-damage Phase Bug

    I was unable to win my 3rd game because the skipping the pre-damage phase, avoiding me to use "Inspired charge" before the damage.

    (I hope to not be wrong about ruling)

    Full control was activated

    1 vote

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  2. Unable to Select Card in Premium Draft

    I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.

    1. Give us the steps to reproduce the bug:
    2. enter premium draft
    3. select cards normally until pack 1 pick 6
    4. drag vampire interloper towards my deck, but then put it back
    5. vampire interloper visually disappears and is unable to be selected or dragged into the deck.

    6.   Note which platform you’re using (PC, Mac, Android, or iOS)
      

      PC - Version 2021.9.0.3880.888241

    7.   Enter the actual results you’re experiencing
      
    8. as a result i was unable to pick…

    90 votes

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    7 comments  ·  Events  ·  Admin →
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  3. Ladder not making progress after winning (Premier draft)

    After winning 7 premier draft games, the ladder didn't make any progress after any of those games

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  4. How to turn off alternate card styles during draft?

    Is there any way to turn off alternate card styles while drafting? Once I have gotten to the point of quickly identifying each card by its art, changing the art becomes very distracting (especially when receiving unwanted card styles as random rewards). I've tried checking "Hide Alternate Card Styles" and unchecking "Auto Apply Card Styles" but those options don't seem to do anything. I've heard that people with visual impairments can be affected by this too, so the option to have consistent, default art all the time would be a nice accessibility feature.

    8 votes

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  5. Rank level not increasing in limited when not restarting the client at month end

    For my last 3 wins, I've been stuck at one pip in Platinum 4 (should have 3 pips). It looks like it's related to the turnover of month end

    1 vote

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  6. An issue in Open(day2)

    I enter the day 2 of the Open(MOM) in MTGA. In Day 2,In four games, I only completed three games (two wins and one loss), and the game displayed that I had finished the game and received the reward. I can't play the fourth game.Please check my record and provide feedback on my issues

    1 vote

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  7. Dominaria cards in all will be one draft

    During pquick draft of all will be one, a sheoldered the apocalyse was the first card of the second pack, it is a dominaria united card, please look into it.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  8. draft event disconnect

    Hello, I got a disconnect from the SNC Quick Draft event on pc after going 1:1, event is now finished after two games without rewards, except the picked cards. Thank you!

    4 votes

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  9. Cards from another extension showed up in my draft

    Hi,
    As I was playing a Premier Draft for Phyrexia, I opened a Urabrask, a mythic from the New Capenna edition. I'm aware that it happens that an overlay issue happens and it's just a visual bug. But this wasn't, as I was able to pick and play that card in my matches.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  10. Traditional draft event ended with unearned loss

    Perhaps a loss was granted because before first match I canceled just was as the status turned to “waiting for opponent”, but at any rate, I played out two matches, but the event ended early. Please reimburse draft.

    2 votes

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  11. Cannot Add Event Decks to Deck Collection

    I bought in for a thousand coins and just picked packs and added them to my decks. I resigned and then repeated the process two more times. Just trying to get some new cards. Anyways after the third one I went to my decks and realized it didn't add any of them. There aren't any cards missing technically. They were three different decks that I bought in the jump in option. I press add to decks and it never shows up.

    31 votes

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    5 comments  ·  Events  ·  Admin →
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  12. Moving my library to sideboard midgame

    I was playing the pyrexia all is one draft. Halfway through the game my library disappeared and I could visibly see around 4 cards left. I was able to look through my library, when I clicked on it I could see that the rest of my library had moved to a sideboard option while the game was playing. It was very frustrating because I ran out of cards and lost the game even though I was on track to win. I looked through all the cards and saw nothing that could do this, I dont think its a mechanic or…

    1 vote

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  13. Bug durante draft

    Durante l'evento draft da 1500 gemme ho riscontrato un bug verificatosi attorno alle 16 in cui il mio avversario essendo in difficoltà stava procrastinando ma la barra del timing non era azzurra bensì rossa come se dovessi fare qualcosa io nonostante fosse il suo turno e come riportato dagli screen che allego sotto io non avevo nessun pulsante da poter prendere ed in pila non si stava risolvendo niente di particolare. Purtroppo non è la prima volta che da android accade questo vanificando così la possibilità di progredire nei match per ricompense migliori. Vi prego di fixare quanto prima e…

    1 vote

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  14. Abuso de BUG

    Abuso de bug

    O oponente usou o Hexgold Slash em uma criatura sem tóxico, com 3 de defesa e a matou. Solicito a correção do bug e exijo uma punição ao oponente. Segue log para comprovação

    1 vote

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  15. Draft deck missing when I “resume”

    I drafted and built a MOM deck. By the time I was done building the deck, I had to get to sleep. When I logged in the next day and resumed my draft, there was no deck and was asking for payment (gems or gold) although it still said “resume” on the same screen. I’m not savvy enough to provide technical data or examples. I just want gems and/or gold reimbursed. I hope this is the right place to submit this because it’s super confusing trying to find where to report this. I clicked “report a bug” while on Arena…

    1 vote

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  16. Midweek Magic rewards crashing the game and not being awarded.

    I participated in the MOM Phantom Sealed Midweek Magic and completed the three wins but each time I attempted to claim the reward the screen would not show the reward and force closed the game. The first time I assumed it was a one off bug and while I was annoyed that I saw no new card in collection I kept playing until I got my second win only for the same thing to happen. At that point I ran MTGA as administrator to see if there was an update I had missed after today's patch, while it did make…

    1 vote

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  17. Game crash during attack phase

    While play round 2 of traditionnal sealed DMU, my opponent timed out during his/ger attack without selecting a unit to boost the power of an attacking creature with enlist. The game was stuck with this creature glowing and tapping/untapping ceaselessly.
    I got out and now I can't come back in, the game is still going on.

    6 votes

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    2 comments  ·  Events  ·  Admin →
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  18. Major PC Lagging after 4/25 Upgrade

    When I click play, the application started to stutter to the point it cannot be used. All other application on the PC works and respond quickly. This only started to occur after 4/25 upgrade and the shutter is only at "Play" screen and "Deck" screens.

    I decided to try to do a draft and launched a draft from the landing screen - it resulted in a draft that I was unable to make the selections. The drafting selection screen experienced the same shutter.

    1 vote

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  19. Das Personal ist der Bug

    Hearth Stone ist schon immer so, Magic the Gathering jetzt spätestens auch.

    Zahlkunde gegen perfekte Gegner?
    Erster Gegner mit "anderem" Milldeck überhaupt. Ich mit 249 Karten, super Game, 1 Angriff = Deck weg. Kein Bann für diese Karten? Dann scheiss ich auf mein Lieblingsspiel und die Community auch!

    Fördern von Strategien, die vergleichsweise keine Zeit benötigen. Diese sind die asozialsten Strategien und zerstören das Spiel und die Spieler, denn sie machen nur den unehrenhaftesten Gegnern spass, sonnst niemandem. Dies für zahlfähige, generell asoziale Kundschaft, denn die hat kaum Zeit und benötigt die Karten kaum, die man sich im Ranked verdienen…

    2 votes

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  20. Reject Imperfection did not proliferate!

    I was playing in the proliferate event and when I cast "Reject Imperfection" on opponents spell, it did not proliferate, the spell was 1 or 2 CMC spell. I lost due to this! I just want my gems back i will not be continuing this piece of crap event. this is the second glitchy match in a row.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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