MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. win counted as loss

    After putting an opponent at 0 life, when I returned to the event screen it ticked up a loss, ending my event 100 gems short of being able to play again. This has caused a barrier to me continuing to play and needs to be addressed. I am playing on PC and have not experienced any issues of late.

    4 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ikoria turbo draft wins not adding to rank

    Hi,

    I didn't receive limited rank stars for wins in the Ikoria Turbo draft event.

    Thanks!

    2 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Vorinclex bug

    hello, it seems to me that it is not correct that when my opponent has Vorinclex in play and I play Elspeth Conquers Death the card does not work and does not exile Vorinclex, indeed no card seems to me to work against him who in theory should only consider the Planeswalkers.
    Thank you

    4 votes

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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. traduction probleme

    Bonjour, pendant un match de draft je me suis rendu compte que je pouvais pas lancer la sort fracture (j'en ai draft 3 dans mon deck)après quelques recherches je remarque que c'est un bug de traduction ,c'est marquer détruire créature en Français alors qu'en anglais il y a écrit enchantement , cela a complément faussé le jeu et donc mon draft

    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. No Full Art Lands in Quick Draft

    I entered a quick draft, and didn't get a full art as a reward. This is contrary to the september state of the game, that state that Zendikar drafts give full art lands.

    19 votes

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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. upgrade MTGA andr dround Virus

    when I upgrade MTGA my Antivirus software found Virus , The file is pss4115.psl and Virus is IDP.ALEX53

    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. played against hacker

    i was playing against a hacker just a few moments ago, opponents name is Veloric in game, uploaded is a picture of the board state.
    to explain the situation he had 1 x soul warder 1 x thraben inspector 1x sacred cat 1x serra ascendant and 1x venerated loxodon on the field where as i had 1 x bishop of wings on the field as well as 1x resplendent angel on the field, the serra ascendant was only a 2/2 creature when i noticed this player is hacking.

    he initiated an attack, i blocked his 2/2 serra ascendant with my…

    2 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. deadly brew sorcery spell didn't return a permanent from graveyard to hand

    I am playing in the3 stixhaven event and I played deadly brew sorcery card, which made my opponent and myself sac a creature. The spell also reads that if I sacked a creature this way that I could return target permanent from my graveyard to my hand. It did not return anything to my hand.

    3 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Blood Age General

    I had Blood Age General and Stonebound Mentor out during a Premier Draft. I tapped Blood Age General to activate the ability to give my Stonebound Mentor a +1/+0 being a spirit, however upon attach the Mentor did not gain the bonus and I lost the Stonebound mentor as a result.
    This can be seen on my VLOG under the user NatTEA_20 on Twitch from my stream today (04/16/2021) at time mark 3:02 (3 hours and 2 minutes in).

    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. no xp and card abilities not working

    my xp/goals keeps disappearing and more importantly i spent 10,000 coin on a draft and the abilities of cards areent activating. extremely frustrating and getting hard to continue spending money on this game. i want my coin back

    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Non riesco a visualizzare le ricompense giornaliere, ne mi vengono assegnati premi quando vinco una partita

    Non riesco a visualizzare le ricompense giornaliere, ne mi vengono assegnati premi quando vinco una partita

    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Promo Card Sleeves are not showing

    1.   redeemed codes through MTGA shop
      
    2.   PC
      
    3.   None of the promo sleeves are showing
      
    4.   should have new promo sleeves
      
    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. 5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Daily quests and mastery progress missing from Home screen

    Daily quests and mastery progress are missing from Home screen. Also seems like rewards aren't being given after wins in standard ranked matches.

    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. make your mark, no token

    Hi,

    I cast a "make your mark" on my creature who was blocking a creature.
    My creature died but i don't received my token.

    i'm playing on PC.

    So after I lose the game. I was at 6-2 in sealed.

    3 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. bug

    lots experiences point and rewards after win match.
    I can't no longer gain experiences or reward on ladder.
    The daily quests disappeared too.

    5 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sealed pool disappeared

    I started a seal game (with a token) on the Windows-Client and played one match, (prove in the screenshot from my arena tracker).
    Then i opened the client on android (not updated to strixhaven) and after i got back to the windows client my sealed pool disappeared and the sealed token was also gone.

    3 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Lost connection to Server after Draft bug

    Lost connection to server after drafting. I did a premier draft and after I took the last card and went to start sideboarding I got a lost connection to server error, now if I launch the game it's stuck waiting for the server. I know that it's trying to take me back to the draft screen because of the untapped draft helper and I can hear what sounds like connecting to the regular game server before it trys to connect to the draft server.

    4 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Incorrectly assigned me a loss in quick draft

    I was play STX quick draft on my iPhone and had a record of 3-2. I had just won a game and then for some reason my score came back as 3-3 and my draft had ended. Please help reimburse me for this premature loss. Thank you.

    3 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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