MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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829 results found
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Dominaria United Mythic Packs turning into regular packs on PC
Dominaria United Mythic booster packs switched to regular packs on PC
I purchased x3 Dominaria United Mythic packs on My PC (Windows).
packs purchased with in-game currency, not gems.
I opened the first pack, but was not rewarded with a mythic rare.
I then noticed that the packs were the normal versions, not having a reddish banner pattern.
I went back to the store, double checking that I did indeed buy mythic packs by purchasing an additional one, using the same in-game credit.
Upon going back to the tab to open packs the remaining packs as well as the newly…
2 votes -
Purchasing the mastery pass for LCI does not unlock it until client reload.
Client: PC
Version Info: 2023.31.0.4709.1039979Purchasing the mastery pass with gems does not unlock the mastery pass. If you attempt to purchase it again, you receive a message regarding a store error.
"Store Error
Quantity is over the maximum for your account"Steps:
Log into the PC client for MTG Arena
Click on Mastery in the top navigation menu
Click "Unlock Mastery Pass" in the bottom right-hand portion of the screen
Click the option that costs 3400 gems
Note the mastery pass isn't unlockedI have attached the log file, a screenshot of the error, and a screenshot of the…
1 vote -
Golden pack gave alchemy card
I opened a golden pack just now and, despite my understanding being that they only contained standard-legal cards, this one had a rare from the LOTR alchemy set in it as one of the six which as far as I know isn’t standard legal.
4 votes -
Store error (internal error) fix?
Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)
I logged in and then out, signed in on PC and mobile, and no resolution.
I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)
4 votes -
Pack purchase problem
I just purchased a WOE mythic pack which is supposed to have a guaranteed mythic in it but I didn’t receive any mythics (see attached photo for what I did receive)…I am playing on an iPhone 8+ with os 16.3.1…can you please fix this issue and properly reward me the correct mythic prize that is supposed to be awarded in the pack
1 vote -
Make and .apk file available on the website without Google Play Services
I can't play on android due to problem not having google play services.
Requiering having both a Google and an Arena Account to be able to play the game is very werid. And Arena Account should be all that is requierd to play the game on Android.
I dont' mind that Arena is is on google play but there should be an option for those that doens't have, can or want an Google Account to play the game on android.
An alternative to download an .apk from wizards of the coast website should be an alternative.1 vote -
Experience bug
Bug
My MTGarena XP progression has stopped registering. I am stuck at 175/1000 Xp. I tried buying the next level with gems. The game deducted my gems but did not advance my level. It seems to be stuck. On iOS. I bought the mastery pass.Help?
1 vote -
See bundle contents
Why can’t I see bundle contents on my iPad?
1 vote -
Gems disappeared
I collected about 4000-5000 gems, not sure about the exact number. Today I realized that there are only 1600 left.
As I don’t remember spending those gems, I was wondering, if anything went wrong with my account or if I spent those gems accidentally.
1 vote -
Mythic pack did not contain mythic card. This is not okay.
Be honest and give folks what they've paid for.
2 votes -
Opened WOE free 3 packs but 1 pack missing
On PC I got WOE free 3 packs from inbox.
After opening the first pack, an empty message box is displayed. After pressing the ok button I opened the rest of the packs and found that there were 2 packs left that I could open. When I opened the Collection, I found only the cards in the 2 packs that were opened later.
Then I bought 1 pack from the store to open it and found that it can be opened normally.
2 votes -
Says I can't purchase the discounted 'The One Ring' Bundle (2,490 gems) when I have 3,405 gems available
Store error when I try to purchase the discounted 'The One Ring' Bundle (2,490 gems) when I have 3,405 gems available. Is this because I'm Gandalf and shouldn't be touching the One Ring? Do I need a hobbit to purchase this on my behalf? Best regards, the Flame of Anor.
3 votes -
Bug
Tem um bug que não está deixando eu abrir o booster dourado
1 vote -
Lands for gems
I think your store is bugged. It says 800 gems for a land type. I feel like that's a glitch or you are gold diggers. 800 for a set of lands maybe but no not one land type. Nothing but bad ideas from WOTC lately. Un f yourselves.
1 vote -
Se quito de ofertas sobre 21julio 2023 y no me dejo comprar
Se borró de ofertas diarias sobre y no me dejó comprar
2 votes -
Card Misattribution
Wrong artwork attributed to Eowyn card. The image on the card does not match the image provided by the Tolkein estate for Eowyn, and instead misattributes a random image to the card.
2 votes -
Gems
A few days ago gems were in the daily offer, but they had an incorrect price (too high); I tryied to purchase them but i had not enough gold, i did a few matches and when i went in back later with the right money, gems offer was no more there in the daily offers and there was another offer in substitution. The day after i received a 100 gems gift because the price was too high, but i never purchase them cause gems offer was no more there. Please let me purchase them, i need those gems. Thank you
2 votes -
Missing Level Boost Reward Details
Previously, the level boost window displayed the rewards I would obtain upon purchase, but a particular update has caused these displays to disappear. These details are crucial in estimating the gains from purchasing the pass and determining how many packs I need to buy. Thus, I am hopeful that this problem can be resolved to accurately guide my purchases.
1 vote -
Daily deals not working
I bought a discounted card (ancient copper dragon) from the daily deals part of the store but when I try to add it to my deck it does not show up in the cards I own but when I went back to the store it was still showing that I had purchased the card. So I'd really like my card or a refund please.
1 vote -
Daily Gem Deal Missing/Insulting "Resolution"
So you send out push notifications to buy 400 gems for gold, left it up long enough for a few people to actually take advantage of the rare ability to turn gold into gems, then remove it shortly after, well under the expected 24 hours of a "daily deal"? All thats there now is card styles, no gems for gold at all. I really dont care if it was 1500 gold or 1900 gold for 400 gems, simply being able to turn gold to gems WOULD HAVE been great. And to add insult to injury, you send out a measly…
2 votes
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