MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. pack opening buck

    had two packs in my collection to open, cracked the first pack and the second disappeared, both were kaldheim. Verified in deck builder that two packs were not opened.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Arena Code Not Working

    I have two arena codes from promo boosters I opened last night and I can't redeem either one. Arena just says 'Redeem Code Failure'. Happy to send through the codes.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Open Packs Error in Zendikar Rising

    When I open the packs of zendikar rising I get an error and I lost them!
    please I want a refund! give me a solution

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wrong elemental when buying mastery pass

    When you buy the mastery pass, you get the ondu elemental (pale rock w/ purple crystal), but it show the guul draz one (skull & dead plants) when all the stuff you get pops up.

    4 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. DaysCount Days remaining in Android store

    I went into the store from the main screen from the android app, and the days count info isn't getting filled. Screenshot should make the most sense. Thanks!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Don't offer in-game purchases during you beta if you can't keep the service running.

    I've purchased cards and packs in-game. I would have NEVER done so if I thought Arena wasn't going to be stable/playable, and am shocked that Wizards would allow for such a money grab from loyal players. Either give me back my money, or fix the game. It's been days, and your status site just says there is a 'minor interruption' all mobile users locked out is not minor - how embarrassing for Wizards. Disappointed.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can't verify my account

    My account on https://myaccounts.wizards.com/ isn't sending a verify address. I was looking to submit a bug that my Event Crashed and get redirected to it.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Daily deals card back charged twice.

    I bought the "Stoneblades" card back from the daily deals tab in the store. Upon first purchase prompt, nothing happened, I didn't have the cardback nor was the gold for its purchase removed from my account. I double checked my internet and proceeded to buy the cosmetic item again, then. At this point a message displaying "system error appeared" and nothing else happened again. Shortly after, the card back was added to my account, but the gold price of 1500 it had was discounted twice from my account.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Pack disappeared

    I recently was awarded a KHM pack off the reward track, received an error message on opening, and the Android mobile client froze. On restarting the programme, the pack is gone, with no evidence of new cards in my Collection.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Code Box Gone

    The Code redeem box is gone ?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. missing pack

    I bought an Eldraine pack and "connecting to server" kept flashing on my screen. It got stuck so before i could open my pack I had to close the game. When i opened the game back up, my coins are missing and i don't have a pack.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Deck building,store,product suggestions,and texting

    So i think in the store part of the game somewhere you guys should do like an actual like magic store wher you can go and trade extra cards or if your looking for a specific card you can search it and pay for that card also maybe make it so us users can maybe trade our own cards with each other make the talking a little more advanced then just a few words to tap make it so we can actually talk somewhere I'd spend lots And lots of money if this game did all this I mean I…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Didn't receive all the Mythic Rare and Uncommon cards from Mastery Pass Purchase...

    I bought this season's Mastery Pass at Level 40. I didn't receive the Mythic Rare and Uncommon cards for previous levels (3 Mythic Rares and 15 Uncommon cards). Also, I just got to Level 52 and I didn't get the Hedron Angry Emote (it doesn't show up in the emotes).

    Attaching the latest Capture Log if that's helpful.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Didn't receive Guul Draz elemental at mastery lvl 25

    For lvl25 mastery pass I recieved an Ondu elemental not a Guul Draz one. The ondu elemental was already on my account. I would like to receive a correct one if possible. Game log attached.

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Daily Deal

    Just purchased the Daily Deal of spend 50 coins, get 550 coins. It took the 50 coins and I didn't get any back.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. I can't buy gems

    I've been trying to buy gems for the past 2 days, however every time i click on any gem pack to buy it i get an error with fblthp saying the client got totally lost or an waiting for server without anything else happening.

    I've restarted arena, uninstalled and reinstalled arena and restarted my computer and it still happens.

    I just want to buy packs and now i can't. The last time i played arena was before rotation so i don't have any decks i like for either standard or historic.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. pc currency view

    on the pc version of the game when you view things in the store its only in Euros or The US dollar and being from Australia that really throws the prices out of wack. i was wondering if we could get a better region selector for the pc version of the game please

    1 vote

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  19. Tienda

    Es la segunda vez que compro protectores en la oferta destacada pero no me aparece en lis mazos podrían resolver ese error así la próxima vez que compre algo funcione, gracias

    1 vote

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  20. Unable to buy booster lost money anyway

    after playing my matches today I meant to go to the store and buy myself an Amonket booster pack. I only wanted to buy one, and I had 2,800 coins on myself. I also had earned an Eldaine booster from the daily objectives. Well, when I tried to purchase the Amonket booster, the game spent some time loading and then said it was 'unable to buy the booster'. Since it said it was unable to buy it, I tried again, only to be greeted with the same message. After that, I gave up, decided to only open my eldraine booster…

    1 vote

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