MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. purchase

    For some reason I cannot purchase ANYTHING???? I am trying to buy historic anthology 4 and every time i try to buy a gem pack from your awful store it blocks me. I am done with magic altogether if this isn't fixed sick of trying to play this game when you guys cannot be bothered to make it work right. I tried my bank card and it was locked because of your site so had to call and unlock it so i got a gift card and you guys keep denying my trasactions so now ITS LOCKED TOO so i…

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Given gem rewards instead of mythic card despite not having all mythics collected in set

    I bought an Ikoria pack using coins and when I opened it, in place of a mythic/rare card I received a card that said gems on it. When I hovered over the card it says I have collected all mythic cards in the set despite not having collected all mythic cards.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. 4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. GameKnights redemption on Epic Store / Mac failed

    Redeemed code GameKnights with my account on Mac , deck is nowhere to be found and code now is considered already redeemed

    Attached screenshots of failed code redemption, deck missing and search of some of the cards that should've been included in the deck if I had it...

    PS: Tried with GAMEKNIGHTS and GameKnights, both return error and cards are nowhere to be found...

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Professor Onyx bundle & mastery pass rewards missing

    Hi

    I didn't receive (except the Codie pet) anything of my Professor Onyx bundle pre-order. And I didn't unlock the third first levels of the mastery pass (I'm actually at level 4 now and it's ok for this level).

    Thanks

    For the account Timoreau#20172

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Not recieving Mastery Track Packs

    I bought the mastery pass, and my progress on the track should put me at 4 packs. I also used the playstrixhaven code, so I should have had a total of 7. I have only recieved 3 total. The other rewards on the track seem to proc, just not the packs.

    Also, as an update to my last bug report about disappearing quests, they seem to disappear when I complete one, and reappear at daily reset.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can't enter the store. stuck on waiting for the server

    No fix worked, I've tried everything.
    Other than the store everything else works fine for me.

    9 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Blocked on "Waiting for Server" screen while attempting to access the Store

    I cannot access the store since three days, access is stuck on "waiting for server" screen...

    12 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Clicking "Store" makes my client "wait for the server" indefinitely

    Whenever I go to buy thing from the store it gets stuck on the 'waiting for the server' screen. I can't buy anything. Neither can these guys...

    https://www.reddit.com/r/MagicArena/comments/jw4k4f/clicking_store_makes_my_client_wait_for_the/

    13 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. pre ordered strixhaven not granting all purchases

    I purchased both $50 pre-order bundles for strixhaven. Th purchases appeared on the packs page with the lock, as expected.

    On release, I logged in and it initially gave me the 50 packs kasmina card and kasmina card style, but the sealed/draft tokens and Onyx materials were not granted. The packs menu item still has it's orange diamond indicating that there is an unclaimed purchase, but I cannot claim the missing pre-order.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. PLAYSTRIXHAVEN doesnt give packs

    I entered PLAYSTRIXHAVEN and it said redeems successfully but it didnt give me my packs. I entered it again and it gave me the message that I had already entered it.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. MTGA store "Waiting for the Server" freeze

    Hello,
    It is not possible for me to access the Store.
    The waiting message is displayed and nothing loads, below the extract of the log file:
    [1636] PROFILE: 13.37ms load Assets/Core/Art/Meta/Store/Prefabs/ContentController - StoreCarouselDesktop16x9.prefab
    [1636] PROFILE: 154.73ms instantiate Assets/Core/Art/Meta/Store/Prefabs/ContentController - StoreCarouselDesktop16x9.prefab
    [1636] EnableLoadingIndicator. shouldEnable = True loadingGameObject=-4488
    [1657] [Store] SKU recieved: id=MTGA-Gems-001 price=4.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-002 price=9.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-003 price=19.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-004 price=49.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-005 price=99.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=Bundle
    Adventurer price=14.99 maxPurchases=1 remainingPurchases=0
    [1657]…

    12 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Proud Protector bundle pricing

    Looking to purchase the Proud Protectors bundle on MTG Arena and it has a weird price set. I took a screenshot of my store page and it's for 1,311 gems or 6,559 gold and as far as I can tell, Arena doesn't typically set uneven prices like that. According to the patch notes, it's supposed to be an even price so I'm kinda confused if it's a glitch or something. I just updated Arena for the new upcoming Set and it's still weird.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Blank Store Payment Screen

    Any attempt to make a purchase in the store results in a blank white payment screen

    12 votes

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    7 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. I cannot find Historical Anthology 5 purchase

    I bought the historical anthology 5 set in the store for 25k gold, and I don’t even see any of the stuff I purchased, I thought that I would get the cards listed but I got nothing, I checked both collected and not collected cards and found nothing. Why is this? Did I not buy the cards? Please explain, if not then please refund my gold pls, I’ll just use it to purchase packs

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Unknown Error during Change Payment Method

    Kindly verify ASAP. I can't buy gems/bundles either.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Starting draft bug

    Recently MTGA shows a new mode fast draft with the thematic "your spells cost 5 less mana" y bought the coupon for enter the draft and i had an error message. I spent 5000 gold to enter and draft disapered from list.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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