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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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808 results found

  1. Renewal Gift Error

    Today, I opened Arena on PC, and Renewal gift did not provide anything. Empty egg over black screen, but with no errors. Wait for a solution. Thanks.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Store error: internal error

    I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.

    74 votes

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    66 comments  ·  Store  ·  Admin →
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  3. xp stopped increasing

    XP has stopped increasing today. I'm stuck at lvl 54 725/1000XP. It won't go up even when I'm completing daily and weekly quests. Playing via Epic games store. Seemed to be working yesterday. Things I did yesterday probably included: completing the survey, solving clues 3 and 4 (which gave xp), building "thewayisopen" deck (which definitely gave the 5000xp, not sure I've received any since then). Hope that helps. Please sort this ASAP, cos what was the point in getting the Mastery pass if you won't let us gain XP. Thanks

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Gems in pack instead of wildcards

    I bought a Murders of Karlov Manor mythic pack and received gems instead of a card I am missing. Please help.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Gems in pack instead of wildcards

    I bought a Murders of Karlov Manor mythic pack and received gems instead of a card I am missing. Please help.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. Purchase window does not appear

    I am trying to purchase gems/wildcard bundles and when I do this, the purchase window does not appear from Steam to purchase the digital products. This has persisted for several weeks.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Bunnicorn

    Purchased card for 1,000 coin. Did not receive card, but took my coin. I’m on IPhone. Would like card and coin back at least. Would love Mastery Pass covered. Just thinking about how many other accounts have been cheated. Thank you for your time.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  9. 124 votes

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    80 comments  ·  Store  ·  Admin →
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  10. can't buy gems (Oct 2023)

    Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  11. "Not Enough Gold" Despite Having Enough

    Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
    Oh well

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Fallout cards in Arena when?

    When are the Fallout cards coming to the Arena store? its an idiotic move if you dont put them on it so just wonder when you will be?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. No daily deals. No quick draft.

    I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  14. no credit for purchasing packs

    Game says I purchase X packs and get a golden pack. Well, i purchased a pack, granted it was 10% off but I still fulfilled my obligation of purchasing a pack. I expected to receive progress towards a golden pack because I PURCHASED A PACK but did not get credit. Fix this issue or make it clear that purchasing a pack at a discount disqualifies a customer from getting what should seem obvious. thanks.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Bundle not in store

    Missing the one-time 20 Booster Alchemy: Murder at Karlov Manor for 15k Gold Bundle

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. Gave me a rare wildcard from a mythic pack.

    This is the second time this has happened to me this week, once with a dominaria united united and once with kamigawa neon dynasty, and the fifth time this has happened to me since I got the game. I can't figure out how to read the logs, so I can't provide a screenshot of them, but I see this is a common issue. This happening on the last two packs I bought is almost enough to make me uninstall the game and if it happens again I will.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  17. Card pack disapearing

    I redeemed my Lost Caverns of Ixalan today, openned one pack and the 5 other just disapeared when I click next.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  18. Golden Packs given Alchemy Cards

    I do not play Alchemy nor have any desire to play Alchemy. When I opened up my most recent Golden Pack I have received cards from Lord of the Rings.

    I now don’t want to open up any more of my Golden Packs because I don’t want to waste the rare spots from them.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Missing LCI packs after update

    When logging in after today's update the LCI packs I had previously redeemed on my account (from pre-release code etc.) have disappeared.
    It was 10 packs "locked out" until 14th November. Now, after claiming the packs from the pop-up from the inbox there is only the 9 newly claimed.
    I have tried logging out and restarting the client but to no avail.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Coins total not updating

    I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.

    11 votes

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    2 comments  ·  Store  ·  Admin →
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