MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Nyx Island

    I accidentally craft the Nyx Island when I was a Newbie.

    Now, I have no access on this specific card to buy it on the Store and to add it on my deck.

    Please help me.

    4 votes

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  2. Nyx Island

    I can't purchase the Nyx Island.

    In the past, I accidentally craft the cosmetic.

    Now, I have no access to this specific card anymore. I can't add it to my deck because I have access to but this on store.

    What should I do?

    This is my Profile
    jedito2020#17958

    Thank you.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Nyx Island

    I can't purchase the Nyx Island.

    In the past, I accidentally craft the cosmetic.

    Now, I have no access to this specific card anymore. I can't add it to my deck because I have access to but this on store.

    What should I do?

    This is my Profile
    jedito2020#17958

    Thank you.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Nyx Island

    I can't purchase the Nyx Island.

    In the past, I accidentally craft the cosmetic.

    Now, I have no access to this specific card anymore. I can't add it to my deck because I have access to but this on store.

    What should I do?

    This is my Profile
    jedito2020#17958

    Thank you.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to purchase bundle in store

    Last year I purchased the alternate art card for the Nyx Swamp land. At the time I was not aware that I was not able to use wildcards to craft the basic version of it, thus not able to use the card. Now that the basic version is available for purchase with the Nyx swamp bundle in the store I can not purchase that either as I already own the alternate art but not the original. I do not have an issue paying for the bundle despite already owning the alternate art, please just give me the option so I…

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to purchase bundle in store

    Last year I purchased the alternate art card for the Nyx Swamp land. At the time I was not aware that I was not able to use wildcards to craft the basic version of it, thus not able to use the card. Now that the basic version is available for purchase with the Nyx swamp bundle in the store I can not purchase that either as I already own the alternate art but not the original. I do not have an issue paying for the bundle despite already owning the alternate art, please just give me the option so I…

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. End of Season Rewards - Missing

    My game showed I got 4 packs of dnd when I launched but I have no packs in my account

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. U kidding me!Pay 5000 coins in fast draft to get ******

    Seriously... I pay 5000 coins, I farm every day. And you make me bug a field. It's played at 1 field. Except that this ground is unusable during all the game... It's a lot of ******** to force players to use money.

    2 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. エラーでプレイもストアも利用できない

    まだメンテナンス時間になっていないのにプレイもストアもエラーが出て利用できません。
    ストアの550ゴールドやデイリークエストを消化したかったのに。

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. bug with code PLAYMID

    Hello,

    After using code: PLAYMID I didn't received free boosters, because servor crashed.

    You can find my log in attached

    Could you help me to solve the problem

    Thank you in advance

    ID:Jordan#65812

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Midnught Hunt redeem codes

    I used the Midnight Hunt redeem codes PlayMID and and BORROWEDTIME but I didn't get neither the packs or the XP. It appeared the redeem code sucessfull text for both but I didn't get neither. When I tried a second and third time it appeared code already redeemed. (Eu utilizei os códigos de Midnight Hunt PlayMID e BORROWEDTIME, mas não apareceram nem o XP nem os packs na minha conta do arena. Quando eu utilizei a primeira vez apareceu o texto "redeem code sucessfull", na segunda e terceira vez apareceu o texto "code already redeemed").

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. New Code Not Working

    When inputting the codes PLAYMID and BORROWEDTIME I received the notification that the codes were successfully redeemed, which was followed by a lengthy "connecting to server" screen overlay. Once the connection finished, the XP and packs were not connected with my account, but the codes still indicate that they had already been redeemed.

    Thank you for your help.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Promo code didnt give me rewards

    I entered the borrowedtime promo code for the 4000xp and didn't get anything

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Code redemption does not give the 4k XP, or 3 MID packs

    I entered the BORROWEDTIME and PLAYMID codes, and amid a lot of wheel spinning and waiting for the server no actual rewards were received.

    I am on a Mac.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Arena Code

    I've entered the codes PLAYMID and BORROWEDTIME. After a huge amount of time in "Waiting for the server" screen, i've received nothing (neither exp or packs). Now it shows that i already used those codes.

    Log file is attached.

    Please, fix this and send me the rewards for the bug.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Promotional Codes BORROWEDTIME and PLAYMID timed out

    As in title. I redeemed both codes, they both timed out but claimed to be successful. Neither were. Can't really provide evidence of not having packs, but can certainly for BORROWEDTIME.

    Platform: PC
    Actual results:
    Expected results: I should have 3 packs and 4000 xp
    Screenshots below

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Borrowedtime bug

    I used the BORROWEDTIME code but did not receive experience or gift from the pass. I tried to reuse the code but it is considered as already redeemed

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. PLAYMID and BORROWEDTIME code redeem failure

    Tried to redeem the two new codes and although I got a confirmation message for both, I received neither the packs nor the xp. Not to mention the server took a very long time to process the request, even when I tried to wait it out and it let me navigate the client again I couldn't see any of the rewards.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. cant buy gems

    Can't buy gems. There's literally not even a tab for buying gems. When trying to purchase something I dont have enough gems for, if I try to "buy gems" it brings me to a screen that says "no items available"

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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