MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Didn’t receive my strixhaven bundle

    I got the mastery pass thingy but not the draft tokens or sealed tokens or professor onyx card.

    It shows I have unopened items in my packs but when I click on it there’s nothing there

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. welcome bundle suddenly unavailable to buy

    welcome bundle suddenly unavailable to buy. please fix.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Daily Deal Purchase

    Trying to purchase Daily Deal of gems for 1500 coins. Gives me a "Store unknown error."

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. The store

    Everytime i try to access the store Arena stays stuck on the loading page "Waiting for the server". I waited more than five minutes then decided to close Arena in order to come back to the home page.

    28 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. AFR draft token from mastery pass not awarded to account

    Did not receive my AFR mastery pass draft token. Thought an update would fix it. Still no token. Does anybody know when the issue will be fixed?

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. マスタリーパスで神話レアが入手できません

    マスタリーパスでレベルアップ時、神話レアが入手できるレベルだったのにも関わらず、入手一覧表示に神話レアが存在せず、入手出来ませんでした。
    せっかくマスタリーパスを購入したのに無駄になってしまいました

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. マスタリーパスを購入したがドラフト参加権が貰えてない

    レベル15以上でマスタリーパスを購入したがドラフト参加権が貰えてない

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. フォーゴトン・レルム探訪マスタリー報酬の一部報酬受取について

    マスタリーレベル15で受け取れるドラフト券について、本日マスタリーパスを購入しましたがドラフト券の枚数が増えておりません。
    以前より不具合の報告を幾度か目にしていたので自分のマスタリー報酬を確認したところ、報告と同様自分のドラフト券にも同じ現象が発生しております。
    回答・及び現象の改善をお願いします。

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. I didn`t get pass reward : 1 player draft Token

    I bought a pass. But one of rewards i didn`t get. that was '1 player draft Token'.
    and some others.
    I don't know what I got and what I didn't get, but I only can checked that I didn't get a draft token.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. I didn`t get pass reward : 1 player draft Token

    I bought a pass. But one of rewards i didn`t get. that was '1 player draft Token'.
    and some others.
    I don't know what I got and what I didn't get, but I only can checked that I didn't get a draft token.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mastery pass missing rewards

    I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
    I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Draft token not awarded when buying mastery pass

    1. I just paid for the mastery pass and clicked claim rewards. I paid with gems and I did not pay for the 10 extra levels. It looks like i got most rewards, but I noticed the player draft token was not awarded to me even though it shows up as such in the mastery bar. When i go to start a new draft it does not show up as an option to pay with a draft token either.

    I am using a PC with windows.

    Expected result: Draft token awarded for reaching level 15 with the mastery pass.

    Actual result:…

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Draft token not awarded when buying mastery pass

    1. I just paid for the mastery pass and clicked claim rewards. I paid with gems and I did not pay for the 10 extra levels. It looks like i got most rewards, but I noticed the player draft token was not awarded to me even though it shows up as such in the mastery bar. When i go to start a new draft it does not show up as an option to pay with a draft token either.

    I am using a PC with windows.

    Expected result: Draft token awarded for reaching level 15 with the mastery pass.

    Actual result:…

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missing Draft Token

    I just purchased the current Mastery Pass at level 35 and was not given a Draft Token

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. missing draft token

    i just bought the mastery pass an i didnt ge the token draft, only that i had everything else, but there isnt any kind of animation when i take it

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Mastery pass did not delivery mythic wildcards

    I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. rewards missing, strixhaven mastery pass, store

    Dear arena team,

    after todays update for the Strixhaven set release I saw several errors.
    1. I tried to buy the mastery pass using gems but received a Store error message: unknown error. The gems did not reduce, I did not receive the base rewards (pet, sleeve), but with mastery level 2 I received a mastery orb. Game restarts did not change anything. Receiving more mastery levels didn't either. I cannot try to buy the mastery pass again. Using the mastery orb lead to a game crash. Or is it possible I have the mastery pass without losing the gems…

    8 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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