MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,230 votes
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    4000 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    1,341 votes
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    1592 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,787 votes
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    753 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    805 votes
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    332 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Maximum hand size is 0" / cards not drawn / no library / negative life totals


    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...


    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.


    316 votes
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    268 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,795 votes
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    936 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. 306 votes
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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    192 votes
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    107 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. 100 votes
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    87 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Serch function doesn't work properly for cards with Kanji name and ruby(syllabic characters)

    For example when we search "時を解す者、テフェリー"(Teferi, Time Raveler) at deck building in Japanese version, we couldn't find it with the card name.
    We have to input additional characters(ruby) to find the card with the current searching system.
    [時を解す者、テフェリー] is like that [時(とき)を解(ほぐ)す者(もの)"、"テフェリー].
    It's too difficult to search.

    We want to find out cards with card names themselves with Kanji and/or its card name pronunciation without Kanji.

    682 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. 203 votes
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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. 818 votes
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    322 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Create option to have a static background to improve perfromance and player experience.

    We should have the option to have a static background. This would greatly improve performance and reduce the stress on hardware.

    81 votes
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    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. 350 votes
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    145 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Didn't get mastery reward

    I just completed lvl. 17 mastery and didn't received the reward.
    I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
    Log attached if it's useful.

    105 votes
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    39 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. 101 votes
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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unsanctioned lands not working

    I have the unsanctioned land art. It no longer shows up in my collection or deck building. In decks that I already had them in, it shows the sleeve art for basic lands and won't let the land be played during a game. All you have to do is play the unsanctioned lands in a deck, if you can even do that because they can't be found in ones collection. The game just has the sleeve art hover over the field and acts like you played a land but you can't do anything with it. I would like to be…

    83 votes
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    16 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. Scute Swarm Gamebreaking Abuse

    I see no one posted this, but its a bug people are abusing hard even in Play Queue, the combo of making 700 "Scute Swarm" tokens making the opponent timeout or even lag out of the game, instead of the caster being the one timing out, giving free wins by breaking the game, luckily i had ''Peer Into the Abyss + Underworld Dreams'' and a high end PC that left me with 3-5 seconds before timing out and ended up winning even when opponent was spamming emotes thinking he timed me out while game was also lagging hard, this needs…

    93 votes
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    30 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. 309 votes
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    88 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    357 votes
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    149 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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