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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10403 results found

  1. Make Bot Match All Access

    Players should be allowed to use any deck in bot match, even if they do not own all the cards in the deck. This would allow players (especially new players) to experiment with new decks without having to first expend their already very limited wildcards, and since bot match is inherently solo-only, this change would not interfere with other players' experience. Thank you very much.

    11 votes

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  2. Tutorial don't block android

    I can't go pass the blocking in the tutorial because it don't let me block

    39 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  3. game crash

    the game crash and when I try to join the match, the game crash systematicaly I cannot select deck or anything when I click on play button

    version : 2021.12.0.3961.902937

    15 votes

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  4. Network Error

    Network Error on both Mac and IOS system dated 31 Aug 2021 from Canada. Gme start but when trying start a match of any kind an error appears, like Network error or unable to resign event. tried both with wifi and 4g, internet is working just fine

    30 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Brawl Friend Challenge

    Can't play Brawl game with people on my friend list. The moment whe try whe always have the '' invalide deck '' message and the oder player all is brawl deck have a red ! on it!

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Mobile game constant crashing

    Since the release of Neon Dynasty my game constantly crashes during gameplay. I am playing on mobile iOS. It happens every other game and has caused me to lose countless games effecting my ability to climb the ranked ladder. It’s very difficult to keep playing when I can’t make any progress from the game closing and not letting me rejoin games.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. emotes

    Emotes not work, and i pay for that!

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Turn skipped post combat

    Post Combat main was completely skipped. I had attacked and had mana available and cards to play.

    6 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. Unfair game play

    Dear MTG Arena.
    I writing this to ask if you can Please, Please ban the card "Minion of the Mighty" in the online arena.
    Reason I ask is because it is the most unfair card in the game, you don't even have a chance play.
    With one single land mana card the player can defeat his opponent in a single round.
    Its so unfair that you don't even have a chance to play your first or second round and you defeated with life points 2 or zero.
    Kind regards
    Derek

    8 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  10. Mythic Packs - should have explanation on drop rates page

    Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates

    Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Constructed Rank Not Progressing

    My ranking is not changing for Constructed at all. Regardless of format I play in; whether it's Ranked Best of 1's, Standard Events, Alchemy Events, nothing causes any increase or decrease of my Constructed Rank.

    There isn't even a pop-up to show progress after a match (win or lose)

    Limited Rank is working fine. I see many similar posts about this issue, some even going for months consecutively. Please address this problem and consider compensating players for lost progress over the time period this has been occurring.

    I play on Win 10 Client. Issue seems to occur regardless of OS/Platform…

    8 votes

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    0 comments  ·  Events  ·  Admin →
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  12. can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.

    can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.

    17 votes

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    13 comments  ·  Gameplay  ·  Admin →
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  13. Mythic booster

    Compre un booster mítico, pero recibí una wildcard rara, levante mi reporte y me dijeron que así es como debe de funcionar el producto, lo cual es completamente ilógico, pues pague un booster más caro para recibir una carta mítica, que son las que necesito para completar mi colección.

    Creo que deben de hacer que los booster míticos entreguen wildcard míticas solamente, sino ¿para qué pagar extra?

    6 votes

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  14. Invisible Disconnecting During Draft

    For the second time now, while drafting Premiere Draft in SNC, I have encountered an issue in which my draft disconnects and the client doesn't tell me.

    At first I thought my table was just taking a long time to pass, but then when I clicked the button to look at where the packs are on the table, it simply wouldn't let me. When I switched from my PC to my iPhone, I was able to get back in, and noticed I had missed several picks in a row. I tried to roll with it and do a few picks…

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  15. Emotes unequipping

    Every time Arena crashes (which is often because it's an unstable mess) it unequips all my emotes. Either fix this, or reimburse me the paid for emotes as they are essentially a faulty product.

    13 votes

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  16. Can’t submit bug report

    Try to submit a bug report.

    iOS

    See screenshot.

    To be able to submit a bug report.

    18 votes

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  17. Matchmaking Terrible

    I have been spending this season testing your matchmaking system.

    I got to Mythic my first month playing this game. After that, I could barely win a game in platinum and I wanted to understand why. So I made all the "meta" decks.

    First I started with Mono-green, which gets beat pretty bad to Mid range Orzhov. I played 6 games and got Orzhov for 5 of them.

    So I decided to play the Orzhov deck for 6 games, and got Blue control (which I hadn't seen until playing Orzhov) for 4 out of the 6 games.

    Then I went…

    28 votes

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  18. Enable banning players that abuse rope

    Some players abuse the roping system, clearly to annoy the opponent. It's extremely detrimental to the experience and to the community. Yes, you can report players but frankly no one know if anything happens at all after that.

    There should be a feature that if a player ropes every single priority more than 10 times on a game it allows you to ban that player so you don't ever play against that player again.

    12 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  19. Loss suffered during matchmaking

    I was in Quick Draft waiting for a game to match. The "cancel" button disappeared as if I had matched. I waited for about a minute, then the "cancel" button reappeared. I cancelled the matchmaker only to find out that a loss had been accrued to that Quick Draft. Can I get my gold/gems back for this?

    13 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Your game is full of hackers and modders

    I’ve said it before I’ll say it again. This game is minimizable and crossplatform meaning people who are playing on pc or phones are using third party apps. No one can prove it and only you can I’m not putting a single cent into this game until it’s fixed. In reality which this is no one is allowed to cheat. So why am I being dealt this problem on a daily basis? In tournaments they would be banned for life for committing to those actions, mind you in reality people do cheat but that is the circumstances they’d be dealt…

    25 votes

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    39 comments  ·  Gameplay  ·  Admin →
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