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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10403 results found

  1. Flash Bug?

    Why can I not cast a flash based card in response to my opponent's spell? There was no other card on field with flash , and I had the correct amount and type of mana. Can you please fix this game, inbetween random crashes, and all other sort of ****, this is why I would never recommend or spend any money on this "game" in it's current state, probably lose some friends over this if I did.

    7 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  2. Add people to friends with whom you recently played with

    It would be nice to add people to friends and interact more with people with whom we play. Otherwise it feels onesided and quite lonely. I know you can go to discord groups but having an option to rewatch your last match and play again with the person of similar or higher skill.

    9 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  3. paradox engine still not banned

    you need to start reading these complaints. paradox engine should not be a legal card, ban it immediately.

    21 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. Can't see challenges or friend list

    After yesterday (Apr, 16th) update, the bar that appears on the bottom of the initial screen has disappeared. It is show when the game is loaded, but after I won a game, it won't appear anymore, so I can't see daily challenges or my friend lists. Trying to reboot application didn't work, but rebooting the machine works (Windows PC).

    64 votes

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    14 comments  ·  Gameplay  ·  Admin →
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  5. 5 votes

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  6. 6 votes

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  7. Jump in event

    Can't add new "Jump In" packets into my deck list.

    9 votes

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    0 comments  ·  Events  ·  Admin →
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  8. Constructed rank not changing after matches since last update

    Playing standard ranked on Android, My constructed rank hasn't gone up or down since the last update.

    14 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. フリーズ 操作不能

    スタック解決時やターンが帰ってくる時のフリーズが非常に多いです。再起動して戻るとターンが飛んでる、敗北してる事もあるので早急に解消して下さい。

    5 votes

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  10. Opponent's onhover event handling causing timeout

    I lost a match because of a timeout from my side. However, it looked very strange and the way how the timeout occurred looked more like a MTGA application bug or a foul play from opponent's side (or both).
    The story is quite simple. I played on the Bo1 limited ladder a VOW quick draft match against Ozon#26468. Quite in the beginning, I noticed considerable flickering of my cards in play and in my hand. It looked like if the opponent was looking at my cards hovering their mouse over them, but selected cards changed very rapidly. It stopped from…

    10 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. Can't Concede

    I can't offer the opinions of others, but not being able to concede is absolutely ridiculous! You are effectively wasting my time by not allowing this. I don't care if my opponent wants to see his/her win. I don't want to have to sit and wait to start another game or to stop playing because of all of the horrible features you have put in the game that aren't there in table-top magic. You've already done enough to ruin the game, why push it?

    10 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  12. Rank Bug

    I am not gaining rank when I win games, but I am losing rank when I lose, the ranking system is completely broken. This seemed to start when I first played BO3 in Mythic, until then I had only been playing BO1 and everything seemed to be working as expected.

    12 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. Not earning XP for wins

    So I bought the mastery pass thinking I would actually be able to unlock the whole thing by playing, but I'm not earning ANY XP for wins.

    I managed to unlock a grand total of 1 level today and now I am getting 0 xp.

    If this is not a bug I want my money back. Its either a bug or a scam. I'm hoping its a bug.

    13 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. Player Timeout punishment

    There needs to be some kind of report a player feature or an in game punishment that prohibits this toxic slowplaying mentality that most of the player base seems to have. If you're constantly seeing the rope on your turn for multiple games in a row, then you should start receiving shorter rope times. Do something to make it detrimental for wasting other players time.

    10 votes

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  15. paradox engine

    are you ****** joking? paradox engine isnt banned? are you ****** *****? are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned?…

    26 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Issue with promo pack codes

    Promo pack codes are being completed by bots or something of the like. The last 10 promo packs I have received from my LGS have codes already redeemed when I go to enter them.

    7 votes

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    2 comments  ·  Events  ·  Admin →
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  17. conductive current / grapeshot Bug

    My Favorite deck stop working!!! I've been playing a combo burn deck that used conductive current to charge up a grape shot. That way you only needed a storm count of like 4 or 5 for the finish. Thus removing the need for those pesky permanents that don't seem to be there when you untap. it had been working great up until this patch. now none of the copies from storm have the buff. It leaves the entire thing feeling so flaccid.

    This wasn't mentioned in the patch notes. This must be a bug. conductive current modifies the spell it's…

    5 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  18. Infinite Loop

    Was about to win a match when my opponent used Marauding Blight-Priest + Exquisite Blood to exploit a loop where if I lose a life the opponent gains a life, but if the opponent gains life then I lose life and so on. Opponent was at 6 life and I had over 20 but I still lost because of the loop. Also, while the loop was in process I was unable to concede, so I had to just sit and watch as I lost life one at a time.

    11 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  19. The game crashes constantly on my iPad

    The game crashes constantly on my iPad. It used to at least load in time to return to a match, but that hasn’t happened for weeks now, and I always get match losses when it happens.

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Arena will relaunch to verify asset contents (loop)

    PLatform PC/Windows

    Dxdiag information added in logs as well as multiple logs leading to the same result.

    After the download of the Neon Dynasty update I get an error that says Arena will relaunch to verify asset contents. This keeps looping. I have looked online but the proposed fix of changing IP's does not work. Really bummed. Tried removing a lot of data. Everything gets downloaded then I get the same error again. Please help for a fix.

    6 votes

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