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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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11597 results found

  1. lag...game doesnt continue

    lag in game, game doesnt continue , restart will kick me back into lobby with loss in draft....I lost my gems

    12 votes

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    0 comments  ·  Events  ·  Admin →
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  2. Scute Swarm Gamebreaking

    I see no one posted this, but its a bug people are abusing hard even in Play Queue, the combo of making 700 "Scute Swarm" tokens making the opponent timeout or even lag out of the game, instead of the caster being the one timing out, giving free wins by breaking the game, luckily i had ''Peer Into the Abyss + Underworld Dreams'' and a high end PC that left me with 3-5 seconds before timing out and ended up winning even when opponent was spamming emotes thinking he timed me out while game was also lagging hard, this needs…

    341 votes

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    150 comments  ·  Gameplay  ·  Admin →
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  3. matchmaking

    Matchmaking in Ranked mode constantly pairs you several tiers above where you are currently playing; I'm playing on Platinum tier 4 yet I am constantly paired up against Diamond tier players. Like I get it if I've ranked up that far consistently but I have literally made it to diamond one time... I'm an okay player but this just makes getting a couple wins to get rewards take hours and ultimately not rewarding or fun.

    15 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. MTG Arena Linux Client

    Hello,

    I wanted to request / show interest in a Linux client for the game.
    The game can run through Wine in Linux though many workarounds, but it would be preferable if the game had an official Linux client (which theoretically shouldn't be too hard, given that it's a Unity game).

    196 votes

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    29 comments  ·  Product Suggestion  ·  Admin →
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  5. Ranked match froze and ended without results.

    Traditional standard ranked match froze. Timer stopped counting down and couldn't interact with anything on board. Restarted client and the match was gone. Couldn't rejoin and no daily wins credit.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Infinite Life Combo Bug

    I faced an infinite life combo which made the game last over 30 minutes and the game forced me to concede do to "inactivity". I would have won the game in two turns but the game skipped over my turn when his combo finally ended do to his round taking so long. Below is a youtube-link to a screenrecording of the match since the file was too big to upload here:

    https://youtu.be/Wx3T_3_YQDY

    14 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Player timeout with opponent stack flooded

    The opponent flooded the stack with over 100 triggers and should have eventually passed priority or lost. But in the end, instead of the opponent timing out, I timed out. To be specified that I had no play to make, so no priority to pass on my side. This is completely absurd, as it is like a player receives a game loss in real life because its opponent has left the table and has gone away. And no, it is not a problem of device compatibility because my device is Arena mobile compatible since day 1 release. It is unbelievable…

    13 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  8. Nerfs need compensation

    Nerfed cards need to be compensated through wildcards, getting your entire deck invalidated by the Davriel nerf without receiving any compensation is absolutely terrible and will only get worse with the incoming monthly balance changes.

    20 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  9. mastery missing rewards

    Missing lvl 13 rewards from mastery pass 2021.9.0.3880.888241

    35 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  10. Timer run down while actively making plays

    My timer kept running down durning a storm combo I had the ability to win and was not taking long to cast my spells I was continuously casting spells and my timer kept running down causing my grapeshot to not allow me to target opponent and instead it auto targeted me killing me. The timer should not be running while players are active in making plays

    15 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. "Maybe add a disclaimer that MTG Arena is.." total garbage. Rigged and not even remotely close to paper magic?

    and fire the developers while at it.

    10 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  12. stop cheating

    I suggest Wizards stops cheating openly by manipulating the opening hands.
    I have played MTG since 1994, and using MTG Arena for long enough to own 3 to 4 copies of every single rare and mythic cards (which also tells you how much money I put in the game).
    Whenever I create a new deck, the stats of my opening hands are consistent with what the probability calculus predicted.
    But after a week (?), I systematically experience impossible odds, like 4 games in a row with NO lands, or just 1, or 6 lands...
    The probability to have 4 times…

    21 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. connection

    Game froze in the middle. Now it says, "Connection Lost." No matter what I do, it puts me in an endless cycle of "Connection Lost." screens. How can I reconnect?

    11 votes

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    1 comment  ·  User Interface  ·  Admin →
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  14. Resolution on MacBook

    After the latest Update to Crimson Vow the resoultion on a MacBook Air is a mess. I can suddenly only choose one resolution and the windows is ether tiny in window mode or when I choose fullscreen mode on the left and right side there is some space missing so I cannot see the pets and the whole cards on the stack - which makes it not possible to play the game. Before the latest update all was working. (macBook Air 2020)

    21 votes

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    4 comments  ·  User Interface  ·  Admin →
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  15. Gold not

    Not receiving gold for dailies.

    My gold total has not been increasing despite completing my dailies.

    24 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. MTG　アリーナ　不正　プログラム　シャッフル　おかしい

    3戦中、1戦だけ勝たせるように仕組まれていて、残り2戦は対戦相手のあり得ない引き連発か、
    こちらのあり得ない程の土地事故（フラッド・スクリュー・色の偏り等）という
    乱数調整されたランダムに近いプログラムでは存在しないはずの「パターン」構成となっています。

    こうなったら、そのアカウントは不正操作が解除される事は無いので、
    アリーナをアンインストールして、二度とやらない方が良いです。
    アリーナの不具合というものでは無く、ウィザーズ社が意図的にやっていますので、
    今後改善される事は絶対にありません。

    アルゴリズムの問題なら対戦相手も同様の症状になるはずですが、
    ウィザーズ社のサポートは「意図したとおりにプログラムは作動している」としか言ってきませんので、
    「意図したとおりに不正しています」という事です。

    ※意図したとおりとは、どういう意味か？と何度も問い合わせしましたが、サポートがその質問に答える事はありませんでした。
    MTGのシャッフルは無作為がルールとして規定されていますが、
    このルールに適合している事を証明出来ない時点でおかしい話です。

    13 votes

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    0 comments  ·  Events  ·  Admin →
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  17. Did not receive Draft reward

    I won three games in a Crimson Vow premier draft. The reward (1000 gems and two packs) appeared on screen with the Claim Reward button, but after that I did not have those rewards.

    22 votes

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    3 comments  ·  Events  ·  Admin →
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  18. Freeze game during a match

    Game freeze while playing premium draft SNC, after logging in i receive a loss.

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. "Thinking"-time/ time out by opponent

    Hi there,

    it is really annonying how long people need to "think" about their next move.I also found out the people are using that to fu>> off the other, especially when they know they are loosing.

    Please remove that or set the timer on 15sec or 20sec like. And when time is up the turn is directly over and not only the phase.

    That realy makes no fun.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. avatar

    Avatar Bug

    I have Olivia Voladaren selected as my Avatar, but it still shows up as Rakdos. I've been using Rakdos for a while but whenver I try switching to another Avatar it still shows up as rakdos (doesn't matter which avatar I select).

    8 votes

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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues