MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Leveled up to 92 and did not receive Theros Mastery reward (Uncommon)

    I leveled up to level 92, but I did not receive the Theros Mastery reward, which should have been a random uncommon. I leveled up while playing in the FNM at Home event. I received prizes for the wins in the event, but not the one for leveling up in the Theros Mastery.

    1 vote
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    1 comment  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Packs

    I opened packs today and none of the cards appeared in my collection.

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Das Update lässt sich nicht herunterladen. Kann mich nicht einloggen und spielen.

    Ich kann das neue Update nicht laden. Der Vorgang wird ständig unterbrochen. Ich kann somit nicht weiterhin an dem Spiel teilnehmen.

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. gane un mazo y no me lo dio

    cumpli la mision del mazo diario, pero no me lo dieron

    1 vote
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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. "update impossible while magic running"

    But it doesn't running ! Even when un turn off and on my computer.
    So, what ?
    I'm tired of all those problems at any update !!

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. actualizacion fallida

    cuando habro el juego me pone que necesito actualizarlo ta que tengo una vercion antigua y cuando le doy a actualizar me salta un mensajede el cual os adjunto en una imagen

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Brought back + Barkhide troll + all that glitters

    I declared barkhide troll with an all that glitters enchanting it as a blocker. It died to deathtouch, then 2nd main phase I cast brought back, targeting barkhide troll + all that glitters. The all that glitters automatically enchanted my opponent's creature even though they both entered from my graveyard at the same time.

    3 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Connection issue, restart and just "waiting"

    I was playing a game (in sealed event) and got a message that there was connection issues (my connection to the internet was fine) and nothing more happened (I had pressed "resolve", then got a time fuse that ran out but nothing more happened). After waiting for several minutes I pressed alt+f4, closing the game. After restarting the game it goes straight to "Currently waiting" screen and nothing more happens, been stuck on that one for over 5 minutes. Pressing cancel does nothing. Log is from within the game (I could access the menu before closing the game with alt+f4)

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. multiple disconnects per game

    I restarted playing Arena a month ago after a pause of about half a year. Now I experience multiple disconnects during each and every game, sometimes even during deck building, while i am still online. Reconnecting the Arena client works mostly the first and second time, but at the latest when the game disconnects the forth time, my internet connection collapses and i have to restart the computer.

    Since the Theros-Update even an computer restart does not help any more - I had been waiting over 10 minutes until I could reconnect.
    I hope one of the several attached loggs…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. no están los sobres que compré

    When buying envelopes in the store I spent all my gold in 13 envelopes but a few seconds later, when I opened them, I see that I only had 4 envelopes. I mean, I spent 13,000 gold on envelopes and they only gave me 4.

    Al comprar sobres en la tienda gasté todo mi oro en 13 sobres pero unos segundos después, al momento de abrirlos, veo que solo tenia 4 sobres. O sea: gasté 13000 de oro en sobres y solo me dieron 4.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. massacre girl killing indestructible creature

    i have nine mana,
    one child of night
    a vampire of the dire moon and another creature
    lilianna dreadhorde general as well
    i play resolute rider, end turn
    opponents has some green creatures, end turn
    i play massacre girl, give resolute rider indestructible, several triggers go off, his and my creatures die, including my rider, i draw a few cards

    either massacre girls ability ignored indestructible,
    or indestructible ignored the state-based action that checks for lethal damage.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Lost to opponent drawing from empty library

    I just played a game where an opponent drew their entire library, with many of their own Cloudkin Seer triggers on the stack still. When the next one went to resolve, I lost the game. I would have expected them to lose to drawing from an empty library. Log file is attached.

    3 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fervent Champion killing without power enough

    Fervent Champion from opponent is killing automatically Anax, even without power enough (power 1 first strike against defense 3) and opponent had an Anax too, mine died and he also create tokens from Anax even without any creature dying (???). Don't make any sense.

    3 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Double strike damage allocation incorrect

    double strike damage incorrectly allocated damage to creature then me, killing creature then me, except the death of my creature should have killed my opponent resulting in loss instead of draw or win.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Massacre Girl fails to kill Indestructible creatures

    I cast Massacre Girl on a full board
    My opponent activates Bonzehide Lion as an enchantment (it had died the previous turn) giving his creature (Paradise Druid) Indestructible.
    After all triggers resolve, the paradise druid is left with -3 toughness but doesn't die.
    After the turn passes the paradise druid regained all toughness.
    From my understanding, -1/-1 effects can kill indestructible creatures.
    Is it because of 702.12b's exception for state-based actions? I've never experienced this outcome playing paper magic, and was not aware it worked this way.
    I think this interaction might be a bug

    3 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hung at last timeout

    Game hung on last time out for opponent. I had 20 life, Calvacade of Calamity, Legion Boss and Chandra out. They had 2 life left. Game just sat there. Opponent's name was Amadeus.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Bolt bend

    On turn 5, I had Gruul Spellbreaker out with a +1/+1 Counter. I had 4 tapped mana and an untapped Paradise Druid. Opponent targets Gruul Spellbreaker with destroy target creature instant spell. I attempt to cast bolt bend with 1 red mana that Paradise Druid can produce. Opponent had Knight of Ebon Legion and 2 Zombie creatures on the battlefield. As I attempt to redirect the spell to his Knight of Ebon Legion to be destroyed, the spell shows no valid targets by keeping them unhighlighted when I cast Bolt bend. I conceded the match due to the issue. Please…

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Veil of Summer (banned card) in Core Set 2020 Booster Pack

    Drew "Veil of Summer" in a Core Set 2020 (M20) booster pack.
    Discussed on discord, many think this is a bug, as banned cards should not show up in booster packs.

    Don't appear to have received a wildcard to compensate?

    Thanks.

    3 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Terror of Mount Velus ETB effect not working

    Terror of mount velus does not disperse double strike when ETB.

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Opponent's Liliana drawing cards with Narset in play

    I believe my opponent had four creatures out when I played Gates Ablaze. I had a Narset, Parter of Veils in play. My opponent had Liliana, Dreadhorde General in play. When his creatures died he drew four cards. Narset should have prevented three of those cards from being drawn.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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